Battling the Palm Pre 'Oreo-effect,' DIY-style | webOS Nation
 
 

Battling the Palm Pre 'Oreo-effect,' DIY-style 46

by Dieter Bohn Thu, 23 Jul 2009 4:57 pm EDT

We've covered Palm Pre hardware issues and the dreaded "Oreo effect" (where your Pre twists like an Oreo) quite a bit and even addressed the question of whether or not these sorts of things are happening to the Pre more than with other smartphones.  We still don't have a good answer to that (we lean towards 'no'), but since the Oreo effect is making its way around the blogosphere again, we figured we'd point out some enterprising members of our forums have solved it for themselves with some daring hardware hacks. 

Come join us as we survey the warranty-busting options!

Now, you should be fully aware that trying any of this is a near-guaranteed way to void your warranty, but sometimes the risk of some minor hardware modification is worth it to avoid the hassle of exchanging your Pre.

The key issue for the Oreo effect is having too much play with some tabs and sliders that you can see underneath your battery, we have them highlighted above.  Basically if there's too much space or wiggle on these bits, you're going to have a wobbly slider.

There have been plenty of fixes posited in our forums, but we're going to point out just a couple.  One comes from wordweaver, who simply used some very gentle pressure on those bent-up tabs to get the slider back into norms.  If that's not ambitious enough for you, turtle3 took a different route.  Instead of fiddling with the tabs (which, let's be honest, could weaken them), turtle3 focused on making the rails on which they slide just a little bit thicker by very carefully applying layers of superglue to them.  Added thickness to the rails did just the trick for turtle3, who also provided step-by-step instructions on the method.

Definitely enterprising solutions, but as Addie_Goodvibes reminds us (backing up turtle3's original post), there really is meant to be some play on these tabs and rails, so you're quite possibly risking damaging your Pre.

Finally, other members have gone so far as to try to tighten up the various screws you can find under the battery and battery door, but we definitely advise against that.  Not only can it void your warranty (some of the screws are under stickers), but many / most of those screws aren't meant to be clamped down super hard and you could easily damage your Pre, as geodim sadly discovered.

My new Palm Pre has no twist to speak of, how about yours?

46 Comments

I like the size of the battery, but with a custom door, it sounds like it would be incompatible with the Touchstone. Can anyone verify this?

BEFORE TRYING ANY CRAZY STUFF, TRY THIS??

My Pre had a little bit of wiggle from the very beginning. But then one day I dropped it (gasp!) and noticed there was much more play between the two halves. In desperation, I tried an embarrassingly simple fix............ AND IT WORKED!!!!!

Here's what I did:
- Held the Pre face up in my left hand
- With my right, I put firm pressure on all 4 corners of the Pre
- Keeping pressure, I sloooowly opened and closed the Pre 1-2x

... VOILA! Suddenly my Pre felt much tighter, with just a little bit of wobble to keep its personality. Haha...

Try it! Just MIGHT work......?

I can actually confirm this works!

I've had a pretty bad oreo twist (over 4 mm) to mine, but I just tried this. The phone made a pop every time it slid up, but no noise on the way back down.

Just did it twice, and the phone feels completely solid now. There's a slight give in the twist, but the phone is 100% more solid than it was! Thanks!

mine was a little loose and this works BIG UPS TO THE SOLVER OF THIS PROBLEM BIG UPS haha

EDIT : this worked on its sliding looseness but when my pre is closed its "jaw" will move to the left a little but not to the right i mean its barely noticeable and im not gonna risk it but this worked for me on the sliding out the keyboard looseness

I can also vouch for this solution. I had only about 2mm of play, maybe not even that much, but still annoying, and only on one side of the phone. The other side was still together tight. After this fix, now both sides are tight and flush again.

I can vouch for this also!!! It feels almost better than the day I got it. (On my 2nd Pre by the way)

this "fix" has no staying power. The oreo returns with subsequent use

Can't think of any reason this should work, but I just tried it and it did work...hmmm...thanks

holy snapple this works, thank you aquaman!

Yeah, I had tried this once, and got nothing out of it. When searching for easy fixes again I ran across this thread. So I read a little more carefully and tried it a second time. Lo and behold! It worked. I'll keep you posted as to how well it holds up.

WORKS!!!
BRILLIANT!!!

My goodness, this tip really works! Good thing is you don't have to tamper with your warranty!!! Thank you so so much! I love my pre :)

This. Is. The. Best. Solution. After trying to figure out the best tool/technique for fixing my minor oreo (Bend the rail? Superglue? Push down on the feet with a pen?) and playing around with a high-quality Leatherman multi-tool on my Pre for a bit, I decided what I was doing was too risky. Then I read this. This solution was flawless.

Okay I just wanted to say thank you, thank you, thank you! I know this post is a few months old, but I wanted to post on here to say thanks for fixing my problem. I purchased a used pre off ebay(so no returns for me to the sprint store) and everything is fine, but the oreo effect was driving me crazy. I did everything I knew to do including the loosening all the screws and tightening as some have suggested, but it did nothing for me. Then I ran across this today and behold it worked perfectly! Now my pre is tighter than ever before! I know some say it wont last, but I'm not too worried about it since I have no plans to be opening and closing the phone. Once the phone is activated (december 17th, when a new billing cycle starts), I will be installing the virtual keybaord, so I hope to never really need to continuously be opening and closing the pre. Thanks again so much. I was about to give up, but this did the trick!

Bought mine in early July and it has some of the oreo effect but not a lot. It's just enough to be distracting. It's one of the few complaints I've had about the phone, to be honest.

I have a Day 1 unit- it has very little twist at all. I did have the battery-fit shutdown issue, tho, so Sprint sent me a replacement. That unitls slider had a touch of oreo and a big gap between halves, so I just kept the battery that came with it and sent the new phone back. I'm happy with it.

I have the same thing but i found that if you do not pound when you swipe,the touch screen will react to a soft swipe try it ppl. i think ppl are just pounding at the Pre when they swipe.

Im just very curious what this comment is in response to.... And when exactly your talking about?

The touchscreen as far as I know IS NOT pressure sensitive.

My Palm Pre is awesome. Works perfectly, like it's supposed to. Doing it's "cloud thing" with Gmail. Just yesterday figured out how to add multiple calendars so as to "color code" work vs. kids' stuff vs. appts., etc. Awesome! Of course, I treat it like a woman...that is...very gently! =) You peeps w/problems...quit banging her around!

I got Pre on opening day (black sleeved box) and it had a little wobble, but not bad. Sprint exchanged it for me b/c I'd noticed the minor discoloration in bottom corners (It was in circle-like, yellow form.) My 2nd Pre was dropped (and slid a couple feet) on asphalt the first day I was carrying it, so it had more 'twist' than I cared for. I now am on my 3rd (and final, hopefully) and it's honestly perfect.

No twist, jiggle, wiggle, discoloration, or anything. The only sucky part is my Touchstone battery cover was on my one Pre that slid across the asphalt, so it's nicked up a little - nothing major, though. I'm just OCD, prob. LOL

I love my Pre, though, and there's no other Sprint device that is even comparable or in the same class. I've owned and used the Pre's closest rivals, and the unique smoothness, synergy, and style of the Pre outweighs higher price, slower data, more apps, and unibody solidity.

DON'T LET A LITTLE "OREO" SCARE YOU AWAY!

Just open it up and CAREFULLY place a Phillips head screw driver or other implement of your choosing and press down firmly on one or both tabs.

I did it to both tabs first in the closed position then while it was half open..

Isnt exactly rocket science but dont go all Fred Flintstone on it either..

I did it this a.m. and am happy to report it feels tight when closed and glides open.

My first Pre had almost no Oreo-effect. Unfortunately, the headphone jack shorted, so I had to return it. The guy at the Sprint store was patient as I checked all three of the Pre's he had in stock. All three had much more Oreo-effect than my original Pre. I took the one with the least twist, and have put up with it since then.

All mechanical devices have problems, but I believe this is more common in the Pre than other phones. That said, I'm also sure Palm can fix the design to prevent this problem. I'd be surprised (and disappointed) if they are not working on it even now.

Other than that, I love my Pre. I don't use a case or holder, just my left pant pocket. It is holding up well with no scratches or other mechanical problems.

Yeah I dont use the PROVIDED cheapy sleeve that came with it. Although it was nice that they included it, I find I dont need it. I just ALWAYS make sure I never put anything in the same pocket as it. not keys, not change, NOTHING lol. Im also with the poster above as I treat it like a woman. I never gently toss it onto the night stand. Its always diligently placed. haha

To each is own my man, but i would watch when you sit down because on certain fabrics that phone will slide right out of your pocket. Before i put my skin on it it happened to me several times, luckily it slid right into the seat of my car every time.

mine wobbles ever so slightly.

mine wobbles ever so slightly.

Unaware of this oreo effect. Mine does click a little if I attempt to twist it like an oreo, but the amount of twist is very small.

i love oreo's! got milk?

i have a few different slider phones here and they all wobble a little bit. thats completly normal.

There is a very slight wobble when the phone is closed but it goes away when the keyboard is extended. It doesn't feel broken to me so I don't see any reason to take it back.

You all need to rename this to the fig newton affect.

I bought a launch day Pre. It had alot of wobble to it. I took it back after a few weeks and they exchanged it for me. That one has less wobble, but still enough to be annoying. I think I am also a bit OCD when it comes to stuff that I pay alot of money for. But, I was fine with it and figured that I wouldn't be able to return that one. However, yesterday, my phone freaked out on me and got stuck in "headset" mode. I couldn't answer my phone without it being on speaker phone. I scoured the forums and tried every solution I could find. Nothing worked. So, I took it to the Sprint store. It stumped everyone there, so they swapped phones out for me. As the guy was processing the exchange, I grabbed the new phone and noticed a ton of wobble, so I asked if I could try another one. The guy said he had no problem doing that. We looked at the next one, same thing. He grabbed another one that had a huge gap in it and tried a 4th which worked out beautifully.

I love my new phone. It's the best one that I've had. Third time must be a charm! No wobble, no headset issues, everything is working great *knock on wood*.

Sprint did me well this time. I'm a happy Pre owner now.

It is typical of Palm to have such bad quality. You can't even count on two hands the number of Treos I had that were defective for one reason or another. I swear I will NEVER use a Palm again, they suck in my opinion.

I know what you mean EXACTLY!! I've had at least 8 (yes, 8) iPhones. All defective to the point they were unusable. I thought the 3Gs would fix things. Not a chance. Last two units were the 's'. Pure junk. So, I hear ya brother ..... very frustrating.

Yea if you kinda put light pressure on it it will feel more solid make sure you slide it out gently after you put light pressure on it! And people please for your sake and the phone don't slide the slider so hard do it very gently that's what I figured out lol! Well even if you put light pressure you will still have the wobbly haunting you but you just have too keep doing it. If you get a case for the phone does it help it not be soo wiggly? I love the pre but I just hope it last, also PALM PLEASE HRRY UP AND MAKE A UPDATE SO WE CAN DOWNLOAD FREE RINGOTNES N PUT A FORWARD OPTION IN TXT MESSAGES PLZZ THAT's AS BASIC AS YOU CAN GET LOL!

Yea if you kinda put light pressure on it it will feel more solid make sure you slide it out gently after you put light pressure on it! And people please for your sake and the phone don't slide the slider so hard do it very gently that's what I figured out lol! Well even if you put light pressure you will still have the wobbly haunting you but you just have too keep doing it. If you get a case for the phone does it help it not be soo wiggly? I love the pre but I just hope it last, also PALM PLEASE HRRY UP AND MAKE A UPDATE SO WE CAN DOWNLOAD FREE RINGOTNES N PUT A FORWARD OPTION IN TXT MESSAGES PLZZ THAT's AS BASIC AS YOU CAN GET LOL!

Yea if you kinda put light pressure on it it will feel more solid make sure you slide it out gently after you put light pressure on it! And people please for your sake and the phone don't slide the slider so hard do it very gently that's what I figured out lol! Well even if you put light pressure you will still have the wobbly haunting you but you just have too keep doing it. If you get a case for the phone does it help it not be soo wiggly? I love the pre but I just hope it last, also PALM PLEASE HRRY UP AND MAKE A UPDATE SO WE CAN DOWNLOAD FREE RINGOTNES N PUT A FORWARD OPTION IN TXT MESSAGES PLZZ THAT's AS BASIC AS YOU CAN GET LOL!

Yea if you kinda put light pressure on it it will feel more solid make sure you slide it out gently after you put light pressure on it! And people please for your sake and the phone don't slide the slider so hard do it very gently that's what I figured out lol! Well even if you put light pressure you will still have the wobbly haunting you but you just have too keep doing it. If you get a case for the phone does it help it not be soo wiggly? I love the pre but I just hope it last, also PALM PLEASE HRRY UP AND MAKE A UPDATE SO WE CAN DOWNLOAD FREE RINGOTNES N PUT A FORWARD OPTION IN TXT MESSAGES PLZZ THAT's AS BASIC AS YOU CAN GET LOL!

I recently came across your blog and have been reading along. I thought I would leave my first comment. I don't know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.

Margaret

http://bluetoothspeakerphone.net

I'm on my third pre. First one froze on the left side of the keyboard bf I even left the store. Second one I dropped and it got a little chip in it so I returned for this one that i'm typing on now. No oreo but my issue has been with the sprint texting service. Some people get some don't and same for receiving. Never had that problem with VZW. I like the pre but before I am stuck, I want to know what is better, pre, tour or htc?

you dropped your pre and you were able to return it? there are no cracks in it or anything right?

I noticed that the more I use the swivel the worse it gets...so does that mean that it will always be like this? I rarely speak to people anymore I do alot of texting and emailing....

I am an butthead when it comes to electrical devices i went through 8 xbox360's before i found one that was quiet and kind to my discs. I just got the palm pre and it froze on me right away, Sprint is sending me a new one next day air so by the time most of you read this I will have already gotten it. I have a slight swivel in mine nothing bad it dont bother me much. But i sware to god if this second one has one ill drive 2 hours till i find a sprint store and I will find one that does not have that swivel. I had the chocolate with VZW the day it came out. Great phone for 2 weeks then went to shit. Made alot like the pre slide out and same plastic when the phone is closed it feels solid but when i slide the keyboard out it feels cheap and flimsy. I love the pre so far but i just hope that they work on future ones to be built a little tougher.

ok, my pre had the oreo effect, and also a small gap at the top. here is how i fixed it and now it works great! So basically i took a small piece of cardboard, roughly 1/10 a size of your pinky nail. It must be the with of the gap (a fraction less) and place a small amount of super glue on one side. With the superglue side, place downward so it isnt facing the mirror portion. Slightly push it inward, and adjust to your liking. Push down on the top of your pre, so the glue can set, but dont let the glue get on the opposite side or else you will glue your pre shut, slightly wiggle the pre up and down so it doesnt get stuck. If you push down, you shouldnt hear a squeek, or it shouldnt push down at all. What i did was either use a black piece of cardboard or color it black with a sharpie! If you want to try, then please do, if not then dont. I dont care, but it worked for me. If you want pictures please ask.

Thanks!! Worked for me too! 3-4mm of play is now GONE!! I'm on my 1st Pre but am bummed because I have recently acquired the dreaded crack near the charging door... BUMMER too because this hardware has been working well for me since October! Maybe now that my Oreo is fixed, I'll wait for the exchange until the crack reaches around to the front...

The very first few days that I had my Pre I noticed this happening, but since then I have not.