Get HSPA+ "4G" speeds on your AT&T Pre3 45
You just got an AT&T Pre3 4G for the holidays or bought one from ebay, put in your SIM card, logged in and you notice that you are only getting 1 Mbs download speeds, even though you know that you are in a "4G" HSPA+ service area and should be seeing much greater speeds. Even though these are AT&T branded smartphones that have "4G" in their name, there were never actually released by AT&T and therefore were never added as 4G-capable phones in their internal database. As a result, your phone may not be getting access to the higher speed network (this depends on a number of other factors, too, including how your account and/or SIM card is provisioned)
If you are unlucky enough to not be getting the full 4G HSPA+ speed, the good news is that a quick call to AT&T customer service can fix this. Before you call, you will need to be sure that you have your IMEI number. You can find this number on the box of the phone or by opening the "Device Info" app and tapping on the "More Info" button. The IMEI will appear towards the bottom (note that it may have 2 extra numbers added to the IMEI, in case the AT&T rep says the number is too long)
Once you have that IMEI number, give AT&T a call. You will just need to tell the representative that you acquired an HP Pre3, which was an unreleased AT&T 4G phone and they need to add the IMEI to their database to indicate that it is a 4G HSPA+ phone. The representative may try to give you some canned answer that they can not guarantee speeds and that you might not be in a 4G area and they don't want to add the phone to their database. Just be persistent and insist that you know what you are talking about. They may ask you to turn your phone off so they can update their system and once you turn it on, you should be able to get access to the higher speed network (assuming that it is available in your area)
45 Comments
I've had HSPA+ on my AT&T Pre3 since day one. (at least what AT&T claims is HSPA+)
Yep. Been there, done that, and getting 4G speed now. The IMEI number shown in the Device Info app had two more digits at the end than the number as printed inside the phone. It took me two calls to AT&T to get it done. It also took a couple hours after the second call before I started to see the H+ symbol.
man, I want a pre3, so bad now that they are extinct.
Go to eBay and buy one! I am digging my Pre 3. Best phone on the market IMHO thanks to WebOS.
In my experience, the iPhone works better in most cases, but I feel the same way, WebOS is truly unforgettable. I love the iPhone's build quality (despite if you drop it, it may crack easily), the feel of it, the smoothness of everything, from video chat to Browsing the web, it's fast and seamless almost. The Pre 3 seems like it still is missing a lot, probably the apps and community haha The iPhone's camera is SUPERIOR to most phones out on the market, it's jaw dropping, especially those outdoor photos, they turn out beautiful. I stopped using my Pre Plus once I got my iPhone 4 in 2010, despite loving WebOS, hopefully my love can be shared between both phones.
So you have never used the Pre3, comparing iPhone to a Pre+....
Ohh then the Pre3 is "missing the community"...
Nuff said
this has probably been answerd but is there anyway to get the hspa+ working for t-mobile? or even 3g?
no.
I brought mine to an at&t store to get a SIM, and the employee said, "It's got the at&t logo on it, so we'll set it up for you!"
Got 4g ("H+") from day one and never looked back!
I've been showing 4G on my phone since activation.
Any chance this has to do with the SIM? I know some people had to call and get setup as 4G because they went from 3G to 4G phone.
My SIM came from a 4G Veer, then went to a Pre2, now Pre3... seen H+/4G since day 1.
Yeah that's probably why. I'm hoping not, but I'm fine with 3G speeds for now. I'm gonna swap between my iPhone 4 and Pre 3, I wish I could have 2 SIM cards for one line, and only one would work at a time, but w/e i guess!
I'm a little confused. Have you guys getting "H+" icons patched your phones at all for that, or is it in by default? I'm not getting it on Telstra in AU.
I have patched my phone to show UTMS & HSDPA and I only ever show [U]. I have been wondering if this has to be done for Telstra aswell. Do any Ausies know if this is the case?
I just purchased an AT&T HP Pre 3 on eBay. I'm intending to use my iPhone's Micro-Sim card with a SIM card adapter. Does anyone know if I could still get HSPA+ speeds as long as they have my IMEI number in the system? Or is there an HSPA+ regular sized SIM card?
if these are not att then where do the come from.?
From overseas. They're the non-AT&T versions.
I called AT&T to get my 4G speed...but they said they don't offer 4G in Canada...doh!
ToniCipriani down below your comment says he's in Canada and says it says 3G but is equivalent to HSPA+ speeds.
What sort of download/upload speeds should i expect from my Pre3 if it was on 4G?
Around 7.2Mbps and 14.4Mbps.
thanks! what is the best way to test? i have "NetSpeed" app ... and have used speedtest.net. I'm definitely not getting anything close to 5mbps
I trust speedtest.net. Testing 2-3 times ensures accuracy also.
Smkranz commented above saying "The IMEI number shown in the Device Info app had two more digits at the end than the number as printed inside the phone." I guess that's one way of knowing if your device is on AT&T's 4G network, ready to receive those HSPA+ speeds if it comes in contact with them. Since AT&T's HSPA+ is limited, you may just not have it in your area.
Thank goodness we don't need to deal with this BS in Canada... It says 3G but I am getting HSPA+ speeds.
Thanks for posting this. Called in, gave my number, got immediate results! No probs w ATT in Norcal. Tech guy had no idea what phone I had. Too bad the Pre3 didn't make it to market, may have helped get us more developers etc. Really like the phone.
Do you have to pay more money to AT&T (or get a new SIM) to get 4G (or HSPA+) speed?
I have a grandfathered unlimited data plan and a SIM from my old Treo 680 that says 3G on it.
The unlimited data only applies to 3G. You will be sacrificing your unlimited data if you want HSPA+.
I only have an HP Veer, not a Pre 3, but I'm assuming having the 4G data plan itself works the same way. I had an unlimited 3G plan too, and when I got my SIM switched, I did NOT have to give up my unlimited data. They just changed it to unlimited 4G. Also, the new SIM was free. So its worth a try for Pre 3 owners too.
I also have a Pre 3 with 4g enabled and still have my unlimited plan from way back...
Should this also work on an ATT Touchpad?
The ATT agent did say there were 2 extra numbers in the IMEI like you mentioned above. Should they drop those or do in need to ask them to enter those also? The tech rep I ended up with said the system would not accept the extra 2 numbers.
Same problem.
Someone on webOS Roundup posted that the Veer adds 02 while the Pre 3 adds 03 to the end of the IMEI, but that AT&T just needs the first 15 digits.
I get 4 Mbps download and 1 Mbps upload, so I'm not sure if the problem is fixed. It is certainly not 14 Mbps, but it is a lot faster than my Verizon Pre 2.
im getting the H+ icon does that mean im getting 4g, thank you
I believe so. Have you ever seen it switch back to the 3G icon? They may just have it to where the H+ icon will fill up white when connected to HSPA+.
No, not necessarily. I work in Houston, which definitely has 4G coverage, and where I first activated my H+ symbol by registering the IMEI. However, I live in Montana, where there is no 4G whatsoever (and limited 3G). Whenever I have a data feed, whether I'm in 4G, 3G, or EDGE, I always show the H+ symbol. On my wife's Pre3 which is from the UK, the symbol switches between E and 3G as you would expect when moving between EDGE and 3G coverage areas.
i dont remember the 3g icon being displayed. i dont have 4g speeds but i have a h+ icon, dont know for sure how things work doompod.
Totally did not work for me. I've called 4 times today. I was xferred over to HP xferred 3 times over there before I was told that AT&T will have to support me on getting 4G speeds. I get the H+ symbol but my download speed is pretty steadily below 3mps. HELP!!!
5th call, I asked them to remove IMEI # and replace. So the tech removed my IMEI # replaced with a dummy # and then put my number back in. Also this time I removed the battery and read the IMEI off the back of my phone. Getting 3G displayed and 3G speeds until I rebooted my phone. The tech asked me to shutdown the phone again while he switched the IMEI again, and verified SIM card. Started up PRE and still getting less than 3G. So I asked him once again to replace IMEI, this time when I got the 3G symbol I didn't restart. Let's see how this goes for me.
What speeds are you getting?
I did this and now my Pre 3 show the H+. Speeds of 4G here in Salt Lake are good. I will be in Las Vegas next week and will see how well it works there.
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Thank you for the good advice! I'm looking to improve my connection as soon as possible. I will definitely call the support.
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I wish someone would tell me if I should tell the Att rep to drop the extra numbers or not god
man the att rep is not working with me crap!!! their saying that my phone is not a 4g phone
ok Ive done screamed at the reps at the store and at the reps on the phone I have doctored my att pre 3 4g and it still dosent show 4g!!!!!!!!!!!!!!
ok I dont have any more fight in me I guess witht he kernel its almost 4g speeds crap