HP posts webOS 2.x update checker in case you need more schadenfreude 197
All the good news yesterday was leavened with one very big piece of bad news: webOS 2.x will not be released Over-The-Air (and probably not at all) to all devices older than the Pre 2. HP had promised us they'd post a website where users could check their upgradability and get options to "find a path to 2.x."
That page is now live at palm.com/webos-info. We've plugged in a Verizon Pixi Plus and a Sprint Pre 'minus' into the system thus far and the answer is the same:
Your device is not able to support the new features of webOS 2.
Therefore, your device will not receive a webOS 2 update. The latest software for your device is webOS 1.4.5.
We are working on alternative plans with [insert carrier here] and will be sharing details in the coming weeks. Please come back to palm.com/webos-info to find out more.
Marshalla99 in our forums tried a Palm Pre on O2 and didn't get that final paragraph. In other words, if you're looking for final confirmation that your device won't get the webOS 2 update, HP has you covered. As for what these "alternative plans" are, HP was honest that they didn't have a final answer yesterday. We were originally told that for some devices a PC-based, webOS Doctor style update may have been in the cards, but "Your device is not able to support the new features of webOS 2" pretty clearly means that won't be an option after all.
No two ways about it: this is a painful move from HP and a slap in the face to the thousands of webOS owners who have hung on to increasingly decrepit hardware based on Palm's original promise (last made just over two months ago) that all current Palm devices would receive the 2.x update.
Source: palm.com; via PreCentral Forums; thanks to spare for the tip!
197 Comments
It's also a load of codswallop. 2.0.x has been attested to run fine on a Pre+.
This is what I got:
Palm is working with your carrier to provide a software update for your device.
Please return to palm.com/webos-info in the coming weeks to find out more.
Your current device:
Palm Pre Plus on O2.
Yep, me too. So I guess the Pre Plus on O2 still has a chance.
Same. Crossing fingers :)
Pre Plus on Verizon not upgradeable. BS
Alright now Everybody On...
No wait not you Pre minus...not you Pre Plus
and no pixis either.... okay so that leaves...
Uh ... What exactly is HP "ON"... sniff...sniff...
Simple Math:
pre -
+ pre
pixi -
+ pixi
=======
nothing
and keep in mind 0^3 = 0... pre^3? you do that math.
This is getting out of hand.... oh yeah thats why it isn't "palm" any more.
hp = horse poo.
Holy shit my Pre is upgradable! By the way, my name is Jon Rubinstein
haha so many dislikes. i laughed :)
I upvoted. Gave me a good laugh.
BTW, thank you Dieter for calling it like it is with that last sentence. I guess we'll find out in the coming months what the verdict will be for us Sprint users.
it happens
it's life
it's technology
not worried about it, and it's probably for the best
+1
EdCates, you said before I could. It has definitely been proven to work on both "legacy" Pre's. What HP is feeding the webOS faithful is hogwash. When you make a promise it's best to keep it, otherwise it will come back to bite you in the but.
To do that, i might preach against webos and hp now.
Also, i think josh topolsky should pay attention to this and voice our cause.
RIP Palm Pre, Pre Plus, Pixi,& Pixi Plus
RIP Palm Pre, Pre Plus, Pixi,& Pixi Plus
Born PRE-maturely, weak fragile, nurtured to mild happiness and general comfort by adoptive parents and brewing community, killed by biological parents at 20 months.
its mostly because we were promised 2.0 over and over again.
Deiter, i love your tags for this! "lies, damn lies, etc" haha!
F*ck whoever is minusing my posts
I don't even see an option to + or - posts. This comment system is lame.
and Statistics! Yeah... we should have known.
Yep. Checked with my Pre Minus on O2 Germany too. Your device is not able to support the new features of webOS 2.
Therefore, your device will not receive a webOS 2 update. The latest software version for your device is webOS 1.4.5.
To clearify, a dev Minus Devices of mine is already running WebOS 2.0, from the mexican guys over the small river and runs smooth like a little baby with a few bad bugs left that will freeze the device. I don't fully understand the move of HP. Because it is obiously possible to run WebOS 2.0 on a Pre minus. Even without microphone support (which I don't know if working) it is still nicer. Open Office and Just Type work perfectly.
Like this and many other infromation on this Topic is NDA. I can't help to just scream and ask for why?
How did you get your Pre Minus to 2.0? Inquiring minds want to know! :)
+1
I am not allowed to refer directly too it. But I made a video showing that it is possible:
http://www.youtube.com/watch?v=zLQp54A1tYo
Still I await a statement from hPalm why they intend to not give us an update. Even if it means to doctor I would have no problem with this.
Those imbeciles! I'm about to break my Verizon contract just to shit on them!
"last made just over two months ago"? Try January 4th (just barely over one month ago) on their blog:
http://blog.palm.com/palm/2011/01/twas-the-week-after-christmas.html
..and I quote:
"The webOS update brings goodies like Flash,
And Just Type and stacking (and won't cost you cash).
More treats that the new year will bring unto you?
(We have heard that you're feeling they're long overdue.)"
"hung on to increasingly decrepit hardware" If that is the case, isn't it about time you upgrade your hardware anyway?
TO WHAT! I wanted the update to keep webOS interesting for the next 6 months before we seen new stuff!
I knew it was pointless, but I tried my AT&T Pre Plus anyway. I got the same message.
Also AT&T Pre Plus. This is bunk. There are no current devices that will qualify unless it's a Pre2 which already has it. The AT&T Pre Plus is the latest hardware in the US is it not? I am not sure why they wasted the time creating this web page...
Do you really mean "schadenfreude"? That means taking pleasure in the misfortune of *others*. In this case, it's mostly our own misfortune, isn't it?
I think "masochism" would be a better word.
I was going to say the same thing. It would actually be HP's schadenfreude.
I think it should read BullShit
Any way that Precentral can get Pre 2 pre-sales figures?
I wonder what they are working out with Verizon as an alternative. Hopefully its something good. I dont want a pre 2 though. Hopefully it will be something to do with the pre 3.
EDIT: Actually, if they offer the Pre 2 to existing Pre Plus users for contract price without messing with my contract, I'd take that.
Folks saying webOS 2.x runs fine on Pre or Pre+: are you overclocking? Can the stock clock speed handle webOS 2? My guess is that the experience is not consistent with what HP wants consumers to have, thus they are making folks upgrade hardware.
I have a Verizon Pre+ and i'm pretty pissed that there is no update for me. This definitely stinks of "sure it will run fine if your device is overclocked, but since that isn't official, we're going to provide no way to get webos 2 except to shell out more cash for hardware specs that can be met by the Pre+".
This is a little off topic, but wouldn't it have been a bit more honorable of HP to officially kill Palm, rather than killing it by exclusion? those turkeys...
Hp should make the 2.x versions for older models overclock the processor by design :)
Now that would truly be awesome.
yes.. that should be the better way... which overclock already proved quite safe.
I think the problem most people have here (myself included) isn't so much that we won't be getting the update; it's that we were told we would be getting the update and NOW we're not getting it.
Our hopes were raised, we spent time drooling over the new features and screenshots, got ourselves into a mild frenzy over this soon-to-be-released-update and seemingly out of nowhere, our hopes have been dashed.
I'm usually a positive person, but I have to say, I'm truly gutted. Had I been told from day one, I wouldn't be getting the update, the anticipation wouldn't have built up the way that it did. Hopefully time will be a healer but right now, at the risk of sounding like a drama-queen... I feel a little cheated!
Totally agree.
@mlove99 I had the same feeling initially but when you look at the facts not sending out 2.X to hardware that can't handle is better than bricking a few million phones and dealing with the drama-queenism from people that don't have a phone or one that works worse than before (as seen in rare form in the precentral forums in the last day :( ). My only fault with HP is that they didn't have a solution for this to announce yesterday (and that the CEO overestimated their ability to ship product). They will come up with something I'm sure but it will have been at the wrong time.
Either way I have waited this long, my upgrade is in a few months and I will have plenty of choices (including possibly a Sprint Pre3 with a probable upgrade sweetener from HP). I'm feeling good. Those with an upgrade you have been sitting on, now you have seen the best and brightest from CES so you can make a better decision. Don't like what HP has to offer, bolt! The glass is half full in the smart phone land.
You forgot to mention that we are all on sprint with no sign of hope :(
WTH happened to the sprint phone that Deiter was talking about on the podcast? He said that they were sure enough to publish it (I think I was half listening), but I never seen anything.
They said they're working with Verizon on an alternative. Hmmm...What about Sprint people? Does that mean they'll be FORCED to switch? Looks like it'll probably be a 'special' rate with the Pre 2 for Pre Plus owners. (curious to see if we'll be forced into another 2 year contract at the same time)
I've posted this before. Sprint had a HARDWARE event two days before HP's big reveal. Hesses is going *ALL IN* with the "Fail Sandwich" (aka Echo) and is not backing any other hardware.
How could he say "Buy this revolutionary dual-screen phone" and then say "Buy the latest and greatest 1.4ghz HP phone!" He can't thus no love from Sprint at all. 'ol Dan is riding the Fail Sandwich all the way to his pink slip...
It puts in whatever carrier you are using in the page. Mine said AT&T.
Is this something that our fine folks at the homebrew community might be able to fix by cracking codes of the WebOS 2.0 and make it available for Pre- (manual install)?
I really hope so!
We all know they were working on that "frankenstein" project for a while so I guess we'll see if anything ever comes of it. Previously, part of the motivation of the project was to get it "earlier" than everyone else (under the assumption of course that we would all eventually be getting it)... now that's completely changed maybe it'll fuel them to work even harder? I'll donate if it helps!
Once again, for better or worse, we find ourselves in a position where we're relying on homebrew to keep us interested in webOS! You can do it guys! :)
Yep, if it wasn't for the them (homebrew folks), we were still running with limited clocked phone. I mean, they gave us access to control CPU speed on our phones and thanks to them, that was like having a brand new phone in our hands. So, personally I don't think having WebOs running in a Pre- overclocked should be an issue.
Anyway, we will have to wait and be ready to donate to support them. They are more concerned about our community that Palm...oops, HP.
well, according to HP, the tools ARE in the shed, and the shed IS unlocked.
O2 UK user here with an original Pre. Pretty miffed but I'll get over it; contract runs out in October anyway so I'll probably switch to WP7 but remain a WebOS fanboy. If it weren't for my iPad I'd totally be getting a Touchpad asap but I guess I'll have to wait.
HP: shame on you!
Thank you HP for screwing everyone over, sorry but I will NOT buy another HPalm phone. I waited wayyyy to long and you screwed up, but thanks for finally man-ing up to tell us! I guess I might have to check out the new Iphone 5! And thank you for the empty promises. Not that I don't like WebOS, I just don't like you HP! Therefore, will not buy a new WebOS phone!
I am in a foul foul mood. I really hate being lied to. I'm one of "those people" others come to for tech hardware/software recommendations. I have personally recommended Palm WebOS devices since they came out and have gotten 6 others to actually switch to them because I like(d) WebOS that much. After 2? years of broken promises, I've had enough. (HP)Palm and WebOS are officially off my "recommended" list and onto my "avoid at all costs" list. I'm tempted to never buy another HP printer (or anything else) here at work in retaliation. -1 evangelist.
> I have personally recommended Palm
> WebOS devices since they came out
Same here. I've showed off my Pre- to everyone, especially the iOS users (I love seeing the look on their faces when I have a few different *LIVE* apps open and leisurely swap between them :) ). I've been blown off, laughed at a couple times for supporting Palm, and had the deer-in-the-headlights look when I show off the power of webOS.
Now?
Now, I don't know. It seems everyone was right, and I was wrong to continue to support Palm. Maybe I should've gotten a Driod from the get-go after all.
Sprint has the best prices around, by far, but Droids are toys at best, iOS is WAY too limited and limiting, and BB's ship sailed a couple years ago. So I'm caught in this big fornicating loop that nobody is saying ANY kind of way out about.
Other than HP/Palm saying "NO TWO FOR YOU!"
M.
Nobody lied to you. They may have broken implied promises, but that's not the same thing as lying. They intended at the time to make webOS 2.x available for the earlier phones, but found that it was technically infeasible. This happens all the time in the tech world. Creative Labs is infamous for this. I've had HP and Dell both tell me one thing and then fail to deliver a few months later because a development budget was cut. Hell, *I* have told people that something would happen based on my understanding of things, and then had to backtrack at a later date when it became clear that it couldn't happen.
Good intentions do not mitigate the fact that it was untrue.
ROFL, that's hilarious. Can't wait to see a politician saying "I didn't lie, I simply broke an implied promise." :)
Seriously, though, they lied. If you went to the product page for the Pre Plus and Pixi Plus on the Palm web site less than six weeks ago, they noted the pending upgrade to 2.0 as a feature of the phone.
If you recently bought a Palm webOS device on that advertised promise of an upgrade, you got taken. That "webOS 2-ready device" really wasn't. That's not "breaking an implied promise," that's changing a very real commitment, with a vague "we'll make it right" later reaction that doesn't carry a whole lot of water.
Don't mistake a lie for an untruth. The word "lie" implies an intention to mislead. An "untruth" is simply a statement that is not true. Subtle difference? Not at all.
Does anyone get the feeling that this "no 2.x on old hardware" thing might have been a concession to Verizon to encourage pre2 sales??
Is there a reason to buy the pre2 other than access to 2.x?
And do we even know if HP has a carrier lined up for the pre3 etc?
If not, I'd guess they'd be willing to make what ever concessions they're asked for.
hey, at least classic will still work.
"No two ways about it: this is a painful move from HP and a slap in the face to the thousands of webOS owners who have hung on to increasingly decrepit hardware based on Palm's original promise (last made just over two months ago) that all current Palm devices would receive the 2.x update. "
I think most webOS users like me who are holding onto "increasingly decrepit hardware" are waiting for new hardware, not a webOS 2.0 update. The problem is that every unkept promise and outright lie work to undermine HP/Palm's credibility, which makes it less likely people will wait until the "coming months" for a new device. I thought when the CEO said they weren't going to announce product until it was ready to ship that they had finally "got it", but I guess not.
Americans seem upset that they might not get the upgrade immediately. I can understand that, but for the rest of us...
O2, the only UK network (carrier) to have had the Pre, dropped it some time ago. There is currently nobody in the UK stocking Palm/HP phones. And for me, that web page doesn't have the last paragraph. It just says that the latest version I will have is 1.4.5. I've just been abandoned.
So upgrades aside, the question that I have is whether anybody in the UK is likely to sell the Pre3 at all. If not, then when this one breaks or when 1.4.5 is too old to be able to use most of the apps out there, I'll be forced to jump to another OS and throw away my investment in apps.
Not a happy bunny right now.
we are in the same company. There is no one in the USA stocking the phones, either. Verizon has been announced, but it's not there now. And we now can see that 'coming months' means a long time to HP.
This really pi55es me off. HP should have just taken a time out once they added stacks and improved search. Right then, they should have labeled that as webOS 2.0, and that's what they should have put on the Pre2. That way, they could have released 2.0 to all the Pre1 users even before the Pre2 was out.
Then, on February 9, they could have made a really big spash by releasing a slight upgrade to 2.1, which would run on the Pre1. For newer devices, they would release webOS 3.0, which is what the Pre2 would be running when released and also what they would show on the Pre3 demo. And finally, the TouchPad would run on webOS 4.0.
Different labels on the new stuff. A couple of new features for the old guys that justify calling our OS 2.0. No meaningful difference. But everyone is happy.
Never done software development, have you?
palm.com/webos-info (France)
Palm is working with SFR to provide a software update for your device.
Please return to palm.com/webos-info in the coming weeks to find out more.
Your current device:
Palm Pre Plus on SFR.
??????
I get the same report - this makes me quite hopeful. SFR seem to have put more faith in the Pre than most other operators in the world - didn't the Pre2 come out in France before Sprint distributed it?
Muted optimism...
Palm is working with Vodafone to provide a software update for your device.
Please return to palm.com/webos-info in the coming weeks to find out more.
Your current device:
Palm Pre Plus on Vodafone.
:)
My day 1 iPhone will not upgrade to the latest Apple software.
However, Apple never said that it would.
Moreover, you have the option of upgrading your hardware to run the latest Apple software. Most of us don't.
Checked my Sprint Pre-. I get the extra paragraph:
"We are working on alternative plans with Sprint and will be sharing details in the coming weeks. Please come back to palm.com/webos-info to find out more"
Whatever the hell that means. I'm still recovering from the groin kick from yesterday.
M.
Same thing for me. I've been with Sprint for a long time and a loyal Pre(-) user for a while.
Like most of us, I've been waiting for SOMETHING for a long time, and what was announced yesterday seems incredible. I would be willing to wait for a Pre3...and if Sprint is thinking at ALL they'd offer those of us that still have our Pre(-)s a deal on an upgrade to keep our business and keep their customers happy...most of us would be very willing to extend a contract if we can swap up to the Pre3 for free, or at least cheaper than an "upgrade" price of $199 or something
TO SPRINT: we could get new 16GB iPhones from your competition for that price on a new contract.
the biggest facepalm since "flash gonna come to pre"
What's the big deal? We all knew this was a possibility. This kind of thing has happened many times, with many technology companies. It is a natural result of advancement. Maintaining backward compatibility is appreciated by those who need it, but too often it stifles advancement and hobbles new products.
All you whiners ... Are you still running Windows 95? Pentium III PCs?
No we didn't. They promised several times of the "goodness of the update" to webOS 2.0. Had they never printed those words and it was only our assumption it was to happen then you would be correct.
I don't usually address comments like these but I will in the hope it might make you see things differently...
What most people are annoyed about is the fact that we were told we were getting it and now we aren't.
I don't imagine anyone here, especially on a technology blog, is against new hardware, software improvements or wants to remain on old kit. If anything, most people here are probably in favour of advancements. But if those advancements, mean that "the old boys" can't keep up then fair enough; just make that clear from the very beginning or at the very least, don't say things in a definitive way when it might change further down the line.
In a genuinely non-sarcastic way, I hope that has made things a bit clearer. I'll even like your comment to cancel out the negative one you received! :)
And also remember, HALF of all Android devices are running 2.1 or lower, so our situation puts us in the same boat as a good chunk of Android users.
Heck the Epic is STILL on 2.1. ;)
I've got my Pre Plus just in Dec. 2010, because I knew at that moment, that my Pre+ will get the 2.x update. If only I knew that it won't, I would just wait for a new hardware. So those promises convinced me to buy the Pre+. I can't consider myself anything but screwed up.
This is probably posted elsewhere, but folks should at least consider sending an email to the CEO of HP. I know I did.
http://www.hp.com/hpinfo/execteam/email/ceo/index.html
I just submitted the following message:
"Dear Mr. Apotheker,
What is the point of promising that new WebOS hardware will be shipping "weeks" after yesterday's big reveal when the actual announcement makes it obvious it will really be months? Is your goal to invite anger and ridicule toward HP?
On another note, users of existing hardware were promised an upgrade to version 2.0 as recently as last month. Reneging on that promise does not engender customer loyalty."
I know, I know; the most I can expect is to be laughed at by some support drone...
I think somewhere buried in the code for the web form is:
if (mailBody.indexOf('webos') > 0) {
mail.destination.redirect(/dev/null);
}
Actually I just got back this response:
"Thank you for taking the time to email HP. HP regrets the inconvenience and disappointment; we are working to get answers out to the WebOS community. HP appreciates your patience.
Regards,
CEO Customer Relations"
Maybe I should try tweeting the Sony PS3 master key at them.
I am really angry that my Treo will not upgrade to webOS.
Atleast your os goes by an entirely different name and isnt the same thing
The biggest point to me is that the biggest advantage palm had was it's loyal user base. That's who gets new users on board. These folks, through this rough transition to HP defended HPalm and all it was doing. And for what? Unless they offer no less than a new Pre2, free, without contract adjustments, it;s not enough. We were promised, as a means of staying loyal and following their every move, an upgrade to 2.x. I don't care what the hardware is they give it to me on, but if they expect anyone who's paying attention to believe ANYTHING they say they will do in the future, they HAVE to make this right. Their word means NOTHING if they don't make it right.
BubbaHooska, your logic is faulty. Microsoft never said Windows 7 would run on that hardware. There were clear hardware requirements. Not so with HPalm. We were told it could, told it was coming, and .... it is working on some.
Having been a technology geek for almost 40 years now, I've experienced this kind of thing many times, from many vendors. Promised features/versions never materialize. Promised compatibility never exists. Promised backward compatibility is never developed. I've also experienced many times the joy of finding out that previously announced features are limited in functionality, or completely unavailable, to maintain backward compatibility.
How about this ... HP modifies what is currently called 2.1, stripping out features, until it will work fine on a Pre1. It then labels that version 2.0. What is currently called 2.1 is renamed 3.0. HP announces that 2.0 is available for the Pre1, and will be maintained and, if possible, upgraded. However, 3.0 and beyond will be available only for new devices. Would you then be happy?
What I don't get is why anyone would even think of continuing on with HP. A company that does this once is bound to do it again.
I certainly understand that this is a technology decision, but they promised over and over that it would come only to back out of that promise yesterday.
They conveniently left out the options of "Move to a different device on your carrier".
I on Sprint would have no problem waiting if I had a Pre2 or a Pre + even... I feel like I just got t-bagged by HP... just salty...
I'm so done with WebOS... Give me a new HTC Android device that actually gives updates.
Palm Pre+ on O2(UK) here and I get something completely different:
Palm is working with your carrier to provide a software update for your device.
Please return to palm.com/webos-info in the coming weeks to find out more.
Your current device:
Palm Pre Plus on O2.
http://ws.palm.com/WebOsChecker/serialnumber.htm?serialNumber=p7hu0&sele...
so, looks like I'll be getting a OTA update??
hmm lol. O2 (UK) (big "o") gonna get update but o2 (germany) (small "o") not. respect palm/hp.
The reality is this, HP (Palm) believes it is too big to really worry about 150 negative posts on their Facebook page(s). They don't even look in these forums I am thinking. There are 80,000 + followers of their Facebook page but about 150 postings here. The only way someone in their company would even begin to raise an eyebrow for its existing customer base is if these posts had 40,000+ negative postings from its existing core customer base. Until that happens, large companies like HP believe they can spend marketing dollars to overcome any negative loss of its existing customer base. (Just look at Insurance companies as a comparison, how can you switch companies and save with EVERY insurance company out there?) They believe its cheaper to advertise and obtain new customers, than it is to spend and/or live up to its posted advertising to retain existing customers. The real question is, isolating their customers, also has an impact on the carriers who have sold and promoted their phones (Verizon, Sprint, and others who may in the future AT&T, T-Mobile, etc., not sure how Europe, UK etc works). It appears to me that the carriers may already be abandoning HP PALM or certainly considering it. I know now, I wish I would have taken Screengrab photos of all the promises on HP's web site so I could take them into my Verizon store now, before my contract is up with Verizon and tell them they have mislead their customer. I have the feeling Verizon and others will be more responsive than HP Palm since they are closer to their customer base. But in the mean time we can wait for HP Palms' next update .. it's coming soon ... just like the web OS2.0 was coming soon to all of our phones ... Just random thoughts of course ....
The thing that gets me is not that they're screwing over Pre Minus and Plus owners, but it's the fact that they've gone on the record promising this for ALL Pre and Pixi devices in the past couple of months. If they knew there was a chance this was going to happen, they should have worded their guarantee a little more clearly...now you've got tons of pissed off Palm loyalists who feel like HP just beat them upside the head with a bag of their own wasted money. I really hope they have some sort of discount plan available for those of us who got screwed to make the Pre3 a little more affordable...and maybe heal these wounds a bit.
Just tried with my Bell Pre minus. Same message as with Verizon and Sprint. I'd like 2.x on my Pre but the reality is that this hardware is not going to last a whole lot longer (touch wood) and I will be getting a Pre 3 as soon as Bell can release it.
Yeah I know I've been lied to, but I just want a new webOS phone in the next few months. I have other things in life really worth worring about.
I think the idea that webOS 2 won't run well on the older devices is an understandable reason to not automatically push out the update. But the option to doctor our phones, at our own risk, would be worth it. Palm made a point to at least work with developers and the homebrew community, and it would be nice for HP to at least be willing to give us the option.
Besides, if we brick our phone...we'll have to upgrade anyway, right? lol
Verizon Pre Plus
"Oops, that is not a valid number. Please try again."
jeezuz aych krise
So glad I took out the battery and now am waiting to reboot.
If you have your box, the SN is also on the label.
you can also go to your launcher and tap on Device Info, the SN is listed at the bottom...
The irony of the last part of the message "We are working with [carrier]on alternative plans and will be sharing details in the 'coming weeks'"
I am officially, finally very disappointed.
'coming weeks'.
Let's see, if going by the CEO's pronouncement that all new devices would be released within 'weeks' of announcement, then this means we'll hear about the alternative plans in only 4.5 - 7.4 months.
Unless of course we are going by the Jon Rubenstein 'Flash will be out by the end of 2009' schedule in which case we will hear about the alternative plans NEEEVVVVVEEEEERRRRR.
coming weeks, coming months, i really am so tried of hearing that from them.
I got this message for my Bell Pre Minus
Your device is not able to support the new features of webOS 2.
Therefore, your device will not receive a webOS 2 update. The latest software version for your device is webOS 1.4.5.
We are working on alternative plans with Bell and will be sharing details in the coming weeks. Please come back to palm.com/webos-info to find out more.
Your current device:
Palm Pre on Bell.
All I want is Pre3 to come to Bell, or at least Canada...
Ugh, I don't care who carries the Pre3 in Canada, as long as an unlocked AWS-band GSM version is available. I can't possibly support Bell or Rogers any more.
Think Big. Think Small.
Think Betrayed.
This website is the equivalent of the old Eddie Murphy bit with the ice cream. "I got the ice cream, and you don't have none [sic]... want a lick? Psyche!"
lmao
My obsession with WebOS has become extremely stressful. I can't wait for something "maybe" coming sometime in May, or possibly June. WTF? What was the point of this event - they should've had this stuff at CES, but I'm guessing it wasn't ready yet. Harcore fail, from a release day Sprint Pre.
Look it happens. I know when i bought my pre, my friend bought a samsung moment. He hasn't had an update since last year but we have had a few updates since then. Eventually this 500mhz processor just cant cut it. I think thats how it was the whole time for flash. Only the evo and never powerful processors can run it. The real slap in the face/d*ck in the a**/punch to the chops/balls in the meat grinder here is that we have no upgrade option. This would all fine and dandy if i could just buy the pre 2.. Im a loyal palm lover on sprint. Whats a man to do?
so where is our masked crusader to bring this front and center? Hell I know PC has already asked the question, but did they also let those hp guys they have access to, know how angry and disapointed we all are? I mean seriously, how do they expect us to keep the excitement oF webOS. All we ever wanted was some updated hardware. How does the CEO proclaim that they are a "cool" company, and that hardware will be ready soon after announcement. There seems to be something missing. Apotheker,Bradley, McKinnet, and Rubenstein need to address the issue. Otherwise this hp event will be long forgotten. This was a mistake that was made before and should have been corrected. At the very least 2.0 needs to be released. It doesn't even need to be over the air. The Doctor is easy enough to operate. Or.. Pre 2 offered in all radio formats unlocked and at good pricing, without a contract extension. We need some solid answers and solutions from the hp leadership on this misstep. These execs gotta know that word of mouth and availibilty is a powerful tool in marekting. Just go ask Starbucks.
Epic fail
There is still a webos 2.0 doctor for sprint pre but I will admit, flash is not even playable... Everything else works just fine (except flash and voice dialing). I had to create a new palm profile though for some reason it didn't let me sign in my current palm profile. If anyone wants to try it out and your a Sprint Pre user email me at Coldcrush390@yahoo.com
Also to mention a comment I read above about the old pre not able to run webos because of it's standard 500MHz that it runs.. I'm running webos 2.0 right now and it feels like it's overclocked to 1GHz. It does just freeze if I try and run a flash based video or something, but I still have yet to try pdf files and other stuff that didn't work with 1.4.5
the only carrier in ireland was O2, but they are no longer selling these devices, completely removed from their website :(
Dieter you do a fantastic job here but please change "schadenfreude" in the title of this post. There is no joy in my reaction, only shame...
The only people experiencing schadenfreude over this news are the iOS and Android folks.
And the ex Pre owners that said I told you so...this makes me glad that I left for the Evo on launch day.
wooo im happy now!!!
http://ws.palm.com/WebOsChecker/serialnumber.htm?serialNumber=P7HU0&sele...
O2 Pre plus.
i wonder when??
The message reads "the LATEST software for your device is webOs1.45". And that the "legacy" models will never get 2.x because they can't handle it. It never says 1.45 is the final dead end.
This begs the question - what CAN the legacy phones handle? For instance, can we get Flash in a 1.5 upgrade, etc?
I've had my Palm Pre since June 2009!!
Honestly, I didn't even want WebOS 2.x on this device. It's hardware is too deficient.
What i wanted was for Palm/Hp to wow me with a New, innovative smartphone. I didn't get that yesterday and i'm heartbroken. I wanted different form factors and a refined OS. I didn't get that.
Jon Rubenstein now says that, if original Pre owners hang on for the Pre3 debut, which will be in mid-summer, they'll be given something special. To be honest, i'm tired of waiting to be taken seriously as a loyal customer and enthusiast. Stupid me for thinking this corporation was different from any other. It all about Screwing the customers and focusing on the bottom line.
I've been with Sprint since 1999 and Palm since 2003. Goodbye to both. I'm jumping on the Verizon iPhone train. If i'm going to get screwed, let me get screwed with superior carrier service and product functionality. It's been fun Pre fans. You guys keep Homebrew kickin. Much Respect to you guys!
Hp told is what we wanted to hear to keep us around as long as possible. Now they put out some new stuff for the summer hoping they can get you to stay aboard longer. I as a consumer feel lied to and cheated so I'll be seeing you later hp for good. My daughter has my pre right now and was keeping it around to see webos 2.0. She wants an evo anyway and now she is going to get it. Way to go hp what a bunch of filth.
I dont know why you lot are complaining ??!!
Congrats! The webOS 2.0 over the air update is ready for your device. Update using your phone.
(not)
Your current device:
Palm Pre Plus on O2.
HPalm you will crash & burn. Repent now !
I don't want to be one of those guys that says "I didn't get my way so I'm taking my ball and going home." but that is how a capitalist society works. You express yourself based on your purchases.
I got into the webos game late. Got my Pre in late Oct last year and loved it right away. I also loved the promise of webos 2 in "the coming months." That was one of the big reasons I got it. It was about 15 month old technology but I had promise of an updated OS that was supposed to do more and run faster. I overclocked and patched the crap out of it and it is probably the best piece of technology I have ever owned.
That being said; I don't accept being lied to. Palm said WebOS 2 was coming. Now they say it isn't. I got a Samsung Epic last night. I have left WebOS and unless someone can show me how to load a WebOS 2 ROM onto my phone I won't be coming back.
Enjoy your Epic and 2.3 Gingerbread! ..oh wait, it's still on 2.1 Eclair. Well how do you feel about voiding your warranty?? :P
I say, we should send e-mails to higher-ups in HP. Be courteous, but ask:
What type of "special something" are you talking with VZW?
When do you expect to know some information about the "special something"?
Then politely stress that as a customer, you are dissatisfied with the promise of an update going unfulfilled, and that HP is in danger of loosing you as a customer.
Your device is not able to support the new features of webOS 2.
Therefore, your device will not receive a webOS 2 update. The latest software version for your device is webOS 1.4.5.
Your current device:
Palm Pre on O2.
it is now Think Beyond HP in ireland.. a sad day. thiking about it, makes sence it might not work, but to say we would get over and over again, i don't trust HP no more.
I have an O2 Palm Pre (Minus) in Germany. And I got the Message, that I won't get an update. Holy shit! The first and last palm/hp device I had... I won't buy anything from HP anymore...
weeee!!
"Your device is not able to support the new features of webOS 2.
Therefore, your device will not receive a webOS 2 update. The latest software version for your device is webOS 1.4.5.
We are working on alternative plans with Sprint and will be sharing details in the coming weeks. Please come back to palm.com/webos-info to find out more
Your current device:
Palm Pre on Sprint. "
ftp://ftp.usa.hp.com/doctors/
2.0 web os doctor
So what's the username/password?
M.
If I was permitted to have a Pre2 for $100.00, I would accept that as fair. Anyone else?
I've moved on but my wife is sticking with her Pre. I would defiantly shell out $100 for her to get to upgrade. Where can I sign up?
As a day one pre- user I would even pay up to 200-250€ for a pre2 in exchange for my current pre-. I don't want a larger device anyway, so I won't get a pre3.
**BUT**
I'm on o2 germany and as previously mentioned we don't even get that paragraph saying 'We are working on alternative plans...'
I think Sprint Pre owners should rally together and ask HP and Sprint for something in return for our loyalty. If we upgrade to a new WebOs phone when it comes to Sprint, and turn in our original Pre, they should give us all some additional rebate for being loyal to both of them. Doesn't even have to be a big number (I think $25-50 would do it). It's their way of saying we value your loyalty. That would make for a lot of happier customers.
i am on verizon, but yes you guys on sprint should, huzzah!! all the broken promises and dreams and now out and out lying. i hear alot of you saying well i was saving my upgrade now its gone on almost a year, and for what? on the seemingly slimmer hopes the when it hits is outdated pre3? this all leaves a bad taste in my mouth from start to finish.
Which is why I moved to Android on an EVO 4G months ago.
so pre central gona stay up for the veer and pre³?
I tried my Palm Pre from O2 Germany, and it is not qualified for any WebOS 2.x updates. :-(
Ihr Gerät unterstützt die neuen Funktionen von webOS 2 nicht.
Deshalb kann Ihr Gerät kein webOS 2 Update erhalten. Die aktuellste Softwareversion für Ihr Gerät ist webOS 1.4.5.
Ihr aktuelles Gerät:
Palm Pre on o2.
Thus I will have to make a difficult decision soon: Android or Apple or HP (and HP will be the least likely option, because actually I´m really p***ed...).
i found this web os 2.0 for sprint Verizon and att ftp://ftp.usa.hp.com/doctors/
this requires contact screen name and password but i for one am intrigued lol
Login
To use the HPRC file transfer tool over the HTTPS protocol, please login using the drop box account name and password supplied to you by your HP contact:
Account Name:
Account Password:
You won't find any files there. Quoth readme_WHERE_ARE_THE_FILES.txt (contact details removed):
WHERE ARE THE DOWNLOAD FILES?
We have relocated the early access download to a new service. For information on downloading these files, please get the updated access info from the early access private forum:
http://developer.palm.com/distribution/viewtopic.php?f=52&t=7843
Thanks.
$name
($address@palm.com)
Hi Ho
Hi Ho
It's off to Android I go. Thanks again HP for flipping early adopters the bird. Loved my Pre and was going to move to the Pre 2 and hand off my Pre- to the wife but WebOS is not so superior that I'm willing to put up with this sort of shady dealings to try and force us into new hardware to get features that should have been available on the phone to begin with (ie voice dialing). So long Palm.
I've had it, been with palm since Treo 700p. Not as long as others but this is a flat out lie. I love the community for webOS but enough is enough. Up until their big announcements their website state that the sprint pre's OS would be webOS 2.0 soon.
to everybody saying "well you still don't run an old computer", the fact is you have choices to upgrade, you aren't forced to buy a computer on a carrier.
I'm locked into Bell Canada for another 1.5 years, with no where to go up now. Rogers has the Pre 2, but their coverage is the worst in Canada. For the people saying "well the day 1 iPhone didn't the newest upgrade"....its 5 years old now...mine is less than 2 years old! Heck, the pre plus is not even a year old. This is just poor practise by HP...period!
I too am from Canada and on Bell. I was almost tempted to get the Pre for free on a two year contract as well as getting the $15/month discount on their plans. But now that I know that they never did support the GPS feature properly and that the phone will never get an OS update beyond 1.4.5 - I'd rather skip it altogether. In fact, I am extremely tempted to drop Bell completely too. Canada really does have very few options. Who is the best of the worst up here anyhow? Not Rogers, not Bell...Telus? I cringe even saying that word. I'd go with Wind in a second if their coverage was better. But its beyond terrible...what to do?
i think I know what Ruby's "Special Gift" will be.....Palm Hats for all legacy pre holders!! Come on, they'll be worth a lot....they're collectible items now!
Palm Jester Hats? :P
More like a t-shirt that says:
"I bought an original Palm Pre and all I got was a middle finger and this lousy t-shirt".
I switched back to my Sprint Pre- for a few weeks to try out the leaked 2.0 update. Their claim that it won't work is bogus. Even after losing Uberkernel the phone still works just fine. Sure it's a bit laggy here and there, but the software update isn't final yet, so that's to be expected. Heck, even Flash in the browser works just fine with the stock 500Mhz processor. Guess I'll be sticking to Android now since I can't trust HPalm to upgrade software on their devices anymore. At least the majority of Android phones seem to get at least 1 major release update before they're no longer supported...