HP's TouchPad satisfaction survey for everybody 105
Thu, 17 Nov 2011 6:46 pm EST 
We posted yesterday about a how HP had sent to select random TouchPad owners a survey about their thoughts on the device and what they’d like to see out of future tablet devices. By select, we mean select – maybe a few dozen from our half-a-million-strong userbase report having received the poll. So we decided (at your urging) to take the survey and make it available to everybody.
After the break you’ll find the survey in just about it’s entirety. There are a few things we couldn’t replicate, but it’s everything that’s truly important. We can't make the survey results public as you go, but rest assured that should HP want the results, they can have them. And yes, HP, that’s a subtle hint that you should be more open in communicating with your customer base and should definitely be interested in the results we get (so much for subtle). These are your most ardent fans, after all. Regular customers are good, but you've got to take the fans into consideration too.
So, fans, head on after the break to offer your honest thoughts – we know you want to.
105 Comments
works well for me!
I was very happy to click on the NO to the questions Are you an HP employee!
Why would it make you happy to say NO to being an HP employee? Even if you think that management screwed up their decisions, there are hundreds of thousands of good HP employees.
After the total **** Leo did to the webOS team, there are hundreds of thousands of reasons why those good HP employees would want to be ex-employees. Around 10 people quit last week alone.
Too bad HP only wants some clients opinion. I have 30+ HPProBook 6550s and 4 Touchpads and would buy more Touchpads, at reasonable prices, if i could...
30 laptops and 4 touchpads? Why?
sidepoint? Whenever i hear people speculate about the the touchpad user base i wonder about stories like yours where people have actually bought several. I read of a guy that bought 8 all for himself and another guy that bought one palette of them for what reason only he knows. My guess is to sell on ebay or something.
Good guess.
Where do you think all those ebay sales come from? ;-)
well i probably misunderstood is first and second sentence but for some reason i got the impression he was like using all 4.
lack of back button drives me mad!
lack of a back GESTURE! drives --> me
oops i forgot to mention that! :(
me too :(
i did not know about its usefulness until having baught a pre 3 after my touchpad
**** Here I still use a Pre- and failed to mention gestures. Thats what I get for sneaking in a survey at work.
Dang, I forgot that too. I suck.
funny. when i first bought my pre i felt exactly the same. i kept looking for a dedicated back button.
I took the real survey today. Let them know exactly what I liked and didn't like about the TouchPad and how they did business, from a TouchPad and pre- owner. I typed the entire survey sloppily from my touchpad
For the price, it worth it as a digital comic reader alone
except a certain app *cough*mangareader hd*cough* for reading comics was a bit rushed and has an error where it will display the same picture for every page in a chapter
Survey complete, Hope HP is listening.
Dan
I enjoyed this survey for some reason. Usually I do not like surveys.
Truly caring about the answers makes a difference.
I am very pleased with my TP. I can't believe the critiques regarding the weight. I have no problems with finger prints because I have the case for it. I hope HP keeps Webos and makes it even better.
I was very happy to give my opinion. I wish more people asked me for it :-P
THANK YOU, PreCentral! That was cathartic for this long-time web OS fan who's hopelessly sitting on the sidelines while The 1% :p decides our favorite operating system's fate (...again). I do hope everyone here gave serious, thoughtful and truthful responses and that HP chooses to check out these results.
Overall happy with the TP however the things I hate about it are mostly the crack that has developed on mine(seems to be a reoccurring issue), bluetooth engine needs a lot of work(namely doesn't support dun to be able to use a phones data connection), and its missing protocols in the messaging app.
These were my points when I filled out the survey with the additions of a lack of a higher quality case with a locking (magnetic or a strap) lid for the tPad and better OS optimization for the hardware. I also mentioned that they need more advertising over a longer period of time. And to STOP using celebrities - just show off the products, don't allow the viewer to walk away from your commercial thinking "who was that guy?" or "wow, she's cute" when they should be thinking "can I get that device on Sprint?"
Survey complete and typed from my touchpad. Let's see what happens.
how? Was impossible to complete survey on TP and some options buttons were missing
Haha, too many features?
I had to read that line a couple time to make sure I read it right. I guess there are people out there who don't want so much... Interesting
Touchpad was slow out of the box, the patches made it fast and usable. Also no platform now can have great success without apps - HP has to give it a few yrs for webOS to succeed.
I care about a tablet running webOS. They bring back the TP running something else, it's not going to be a touchpad,
What in the world were they talking about, "If you are frustrated by...Difficulty watching videos from my HP Touchpad on my TV"? Since when was that *ever* possible?
Sounds like you have difficulty doing it.
LOL! Smarty-pants. :D
LOL Glad someone said it or I would have....
We need multiple Video Codec support! DivX/Xvid and the like!!!
Basically are you frustrated that MHL & DLNA are not included.
For question 18 you need to add another option:
You can design every part of a modern computer.
Anyone else get the vibe they were trying to gear the questions to show people want a Windows (x86) tablet geared for business and not another mobile OS tablet.
Not really. Meg Whitman and Todd Bradley really want webOS to keep going.
The problem with that is, when they phrase the questions right, and only provide multiple choice options on them, they can very easily spin it to mean whatever they want. You like the interface, but you also want to run all your apps? BAM, windows tablet with a crappy "webOS" GUI
I thought the same thing about halfway through..
you mean those questions about whether i was frustrated that not all my pc apps work on my tablet? yup.
There were certainly a few too many questions clumped together regarding connectivity with windows and compatibility with MS software. Thank fully they did not last too long and they soon got back on topic.
I got the survey from HP yesterday and filled it out. I was surprised to get such a detailed survey from them.
Filled! Too bad it didn't prompt me to enter my email address. I would have preferred a call from HP. Dodge seems to call me more just because I bought a car from them.
dang my tp didn't want to respond, lol now HP read it, take notes and take action.
Survey completed.
TouchPad is great, needs development and improvement in many things as other tablets, no big deal.
TP Production will be running soon.
HP Wake Up Call!!
that's a long **** survey. anyways they still need to do a lot more work optimizing this os for the touchpad. its starting to get on my nerves. and seriously hp focused on all the wrong things at launch. if only they would have focused on the app situation we probably wouldn't be where we are today.
Too bad i never got my hands on a touchpad, even after putting in an order and being promised a touchpad from the "second batch", so i'm ineligible. Also, not willing to plunk ANY money into a platform who's on death row awaiting a call from the governor!!
how do you figure only a few dozen people were selected? I figured everyone got it.
you should run a poll.
Wonder if it was only people who bought direct from HP? I bought mine early on through Amazon (and with my rebate, I got mine for almost free combined with the 50 buck promo...so no feeling sorry for me). I never got the survey.
Nope bought mine direct from HP Shopping and no survey.
I believe once you registered your webOS account on your TP, HP will use your registered email address to send the survey
I got mine on Ebay. I got the survey yesterday.
Nope. I have three webOS accounts that have been associated with various TouchPads, and none of those emails received a survey.
my answers were very different than they would have been if the product wasn't cancelled.
we need Hp laptop, W/Webos booth included like Hp declarations months ago double booth.
..I totally LOVE my TouchPads & I
Love WebOS !!
DITTO -
thanks
Made sure to state clearly that what I liked about the Touchpad was webOS, and what I didn't like was build quality stuff (in particular, that glossy black shell that I've covered in decal + faux leather binder case). Plus, I didn't check any of the boxes where it was obvious HP was trolling to see if people were upset with multitasking (for some bizarre reason) and webOS's performance), as well as the "doesn't run windows or mac apps" one. It's well known that HP has been retrofitting Windows 8 onto TouchPad-like hardware (along with that tab they've already released that I had no interest in and not enough to remember the name).
Basically, I'd never, ever buy a Windows tablet, and it feels like they're trying to see if we'd buy a Windows tablet. For me, the Touchpad is a multi-purpose utility/fun tool that I use heavily for its universal search, slick multitasking, notifications, and as a music player/podcaster/book reader/personal video player/email checker/flash drive because my Windows laptop is mostly locked down for work only. I just don't find Windows, in any incarnation, smooth enough to fill that role as well as webOS does on a tablet. I probably could deal with a Playbook, but an iPad or Android tablet would probably end up collecting dust. I'd probably just use my FrankenPre 2 for my tablet's current purpose(s) like I did before I bought my TouchPad. (and I want that phone to last as long as possible)
interestingly i think if you want to find out if a windows tablet will sell i don't think polling touchpad buyers is gonna give you a great answer. If you asked them android or ios phones wouldn't be first on their list. But they sell well.
..i totally agree !!
for me, it all about WebOS and its awesome "True-Multitasking" Card system.
(i have a 7" Android 2.3 Tablet & Now i NEVER use it anymore)
I really hope HP brings back WebOS..
& a TouchPad-2 !!
Yes!
By Honis on Thu, 17 Nov 2011 8:11 pm EST
+0
Anyone else get the vibe they were trying to gear the questions to show people want a Windows (x86) tablet geared for business and not another mobile OS tablet.
yes I thought this too, we need to shut down this idea and keep WebOS alive!
why do you say that? i didn't take the survey as i don't have a touchpad so i don't know what it says.
Asks questions related to opening documents, running windows applications, etc. It's really only one page of questions related to windows and application availability for business.
i see. who knows. well using word docs and excel is important regardless of o.s. It could be read many ways i guess.
But where i hp if windows tablets where my goal i wouldn't be asking people at pre central or touchpad users in general. Strikes me kinda like the owner of the Green Bay Packers asking Packer fans if they would mind if he traded the Packers for the Dallas Cowboys and moved the packers out and Dallas into Lambaeu.
I'd think you'd be naive to not know what the response will be.
should of responded it will get a 5 star approval with a/the next-gen WebOS phone!
I responded what I disliked about the tp was that I didn't have a pre 3 to go with it as I was promised I would have "in the coming months".
there should be a similar survey about the pre 3
Lets answer smartly so they can get a buyer finally.
Any chance on getting the number of people filling out the survey?
Over 2200 now.
Thanks. was little curious myself
Didnt have the chance to get one :@.
I love the touchpad. It just needs a little more work, and it will be a awesome tablet.
The TP is by far the best pad ive used, please dont let it die HP.
You would think when you write a survey for Touchpad users it would work on a Touchpad. About Half of the questions Did not show the right most response because the ad frame was too big. I could not use the highest/lowest response on a number of questions.
I'm sorry the TouchPad browser isn't that great.
Opera 11 is an awesome browser and the Pool didn't display properly in it either. I felt like the ad frame was too large as well. I had to scroll to the right just to read and respond. Also a section of "Strongly Agree" Radio Buttons did not work in my browser.
It worked ok on mine, but I got the survey direct from HP, and used Advanced Browser.
Sometimes I cant log into PreCentral with the TP, which seems odd - I have to clear all my open web browsing cards and start over.
Overall I just had to admit to myself that this TouchPad is a major disappointment. Far too many things it just can't do. No Netflix or Hulu (yeah, I know, there is a Hulu patch-thingy...but it's pretty ludicrous to need it at all). An anemic app catalog.
Besides...I just can't bring myself to like a touch interface for web browsing. No matter how much I want to enjoy it...I really just prefer the mouse for clicking links and scrolling the page. I despise having to zoom in just to click a link! But that's universal to all tablets.
I'm just glad I didn't drop $400 or $500 bucks on this thing.
any chance of viewing the results of this survey?
Owner of other tablets get apps, we get a survey...
Thanks for making this available, Precentral. I have a touchpad but I'm another one of those who didn't ever get the official survey emailed to them. I was dying to have my voice heard. Hopefully HP will want the results you guys gather.
I am not happy with mine. The internet is super slow on it. A lot of sites do not work, and there are no apps to make up for it. Internet videos are laggy a lot., sometimes they never load at all.
If I would have paid $499 I would have been p*ssed. Oh, and the case is cracking in 2 areas for no reason at all.
I know why HP pulled the plug. They had no clue how to do the hardware or software.
I'd like to be any one of the above, but alas, I was not near any pallets of TouchPads and was not able to snag any during the fire sales.
How about that last fire sale...lasted 0.68 seconds. That might not sound like very long, but as you know, for an android, that is almost an eternity.
you would probably be much more satisfied with a kindle fire anyways.....
Well I left my remarks. Albeit a bit terse with mine but I got my point across.
survey done : bottom line do not drop WehOS !
HP, if you want to know if I could buy a Windows Touchpad, the answer is NO. I'd rather buy a brick.
I love my touchpad. I purchased mine during the firesale and it's nearly replaced my needs to reach for the laptop (for me, that is). And ever since I activated my Pre3 2 weeks ago, it's that much more amazing together!
If they were trying to gauge how many of us might use a comparable WM8 pad, ....FAIL!!! it ain't gonna work and will never happen.
Amen. Viva webOS!
webOSOS!
phew! That was longer than I thought..
also, formatting of page/survey on webOS news app cut off some of survey text and answer options..."somewhat agree"!
I said they needed to keep it out on the market and get it into peoples hands. Most stores didn't carry it and if they did they never had it out on display.
Also i said that I wish there was better auto correct, better digitizer,(to take handwritten notes on the touchpad)wish there was a bubble magnifer like on iOS, and that it could have been the number 2.... they just should have given it more time. I love the touchpad though along with webOS...
Really wish that i could just give companies advice you know! Thats how alot of us feel. I'm glad that they put out a survey though. Hopefully HP actually sees them.
It's awesome, I am thrilled all around. Even HP'S SERVICE was excellent.
BTW...ya'll know the right column of the "somewhat" questions is missing when rendered with the TP browser? :-)
It is about the best tablet that I have used so far. It has a lot nicer of a UI than does the Apple Ipad. The multitasking is very nice.
I love this touchpad and really hope HP gets its act together and give webOS more time and development,don't give in to the iPad,
you would think this survey wouls display right in the pre central toucad app!
I just spent the entire weekend using a Toshiba Thrive with Homecomb 3.2.1 although I will admit, having access to all of Androids app (like the ability to just plugin Firefox and make it the defualt broswer) was wonderful, Android is no where the joy to use WebOS is. Not by a mile. WebOS is so much better in virtually every way possible except the number of available apps.
It's sad that HP gave up so quickly and so easily. Everybody looking for ease of use, multitasking,openness and competitive pricing would have, with time and investment, moved to WebOS.
Finally, when Blammer said something to the effect that only Geeks use Android there was a grain of ironic truth to it. Ironic in that that's what people long said of Windows. But Android does require a certain level of tech skills to use and configure to get it to work anywhere near how well WebOS works out of the box.
Survey works okay on my Touchpad, but using the webOS news app it cut part of the options off.
I urge everyone who likes their TouchPad to go to HP's web site and find the page there to communicate directly with the CEO. I did this recently, told my story to her and urged her to continue WEBOS and the TouchPad. A couple of days later, I got a phone call from the guys in Florida thanking me for my kind words for the Touchpad. If a few hundred thousand of us do this, she might reconsider.
For those of you who are dissatisfied with the TouchPad, I urge you to sell it on ebay and move on. I get sick and tired of the bitching. It's one thing to report problems and talk about the need for new features, and an entirely different thing to DIS the product.
I'd gladly do this survey if it rendered properly on my Touchpad. But it doesn't. Much of the right side is cut off by the right column.