New TouchPads to be available in 6-8 weeks, fire sale pricing to remain in effect | webOS Nation
 
 

New TouchPads to be available in 6-8 weeks, fire sale pricing to remain in effect 50

by Derek Kessler Wed, 07 Sep 2011 1:58 pm EDT

When HP shut down webOS device development, they certainly did shut it down. And while they’ve committed to restarting production with the goal of clearing out supplier inventories and satisfying voracious consumer demand for an underpriced tablet, it’s going to be a while before the HP TouchPad makes it into the hands of eager customers.

In an email sent out by HP’s Small and Medium Business division to customers that had placed orders for TouchPads before HP realized they were completely out of stock, HP has for the first time acknowledged the time frame we’re looking at before the TouchPad hits shelves: 6-8 weeks, which matches up well with the plans to resume production in October. According to the email, HP intends to fulfill their existing orders “at the discounted price,” which we’re anticipating being the case with the rest of the existing orders and the sure-to-sell-out-quickly general sales availability. The full email is after the break, if you’re wanting to read the whole thing.

Important information regarding your HP TouchPad order

HP Small and Medium Business Customer,

Thank you for your interest in webOS and the HP TouchPad – the response to our price reduction has been overwhelming – both in terms of volume and in the energy and enthusiasm it has generated in our customers.

It has taken us longer than anticipated to work through the high volume of orders that were received. We apologize for any uncertainty this caused, but we are now in a position to understand our ability to fulfill your order.

Your order will be fulfilled at the discounted price. However, we do not have enough stock to satisfy your order at this time. It will take 6-8 weeks to build enough HP TouchPads to meet our current commitments, during which time your order will then ship from this stock with free ground shipping. You will receive a shipping notification with tracking number once your order has shipped. We apologize that these timelines are longer than indicated on the website at time of purchase.

At the significantly reduced price, the HP TouchPad does not qualify for our standard 30 day return policy and is not returnable.

If this delay is not acceptable, please send an email to TouchPadCancel@hp.com with your instructions for cancellation within a week. Be sure to include your HP order number and the name and ship-to address on the order. Also please indicate clearly if this is the only order requiring cancellation or if you wish all orders in your name to be canceled. You will receive an automated cancel notification when your order cancellation request has been processed. Please be aware, however, that cancellations cannot be reversed, and our US SMB store has sold out of HP TouchPad and will not make any further available for sale. 

We are pleased that we will be able to fulfill your order and look forward to you joining the exciting community of webOS!

Sincerely,

Your HP Small and Medium Business Team

Source: HP; Thanks to Chris and Drew for the tips!

Category:

50 Comments

"Please be aware, however, that cancellations cannot be reversed, and our US SMB store has sold out of HP TouchPad and will not make any further available for sale."

...Is this just for the SMB store? I thought they had planned on having another sale.

Translation: "If you cancel, you have to start over, and demand will probably exceed supply." Demand at the firesale price, anyway; it would be interesting if anyone could tally sales on eBay and Craigslist. (I'm not saying that's at all possible or remotely practical, just that it would be interesting to see the results if it could be done.)

no, all communication from HP has said the SMB store will NEVER accept any new orders. The ONLY touchpads that will be shipped from SMB will be to fill those orders placed prior to 4am CDT August 22nd which have not been already canceled.

edit: sorry, I see I misread your question slightly. yes, this is for the SMB store only. They have said they WILL sell more TouchPads from the Home/Home Office store, with quantity limits to make it harder for the scalpers.

I wasn't sure, because I remember them saying they'd offer more, but I'm just wondering how they're going to do it this time without **** up.

Also, they're only going to be offered by HP, right?

unclear. I have back-orders for 7 touchpads in at my distributor. I have been led to believe by the hp buyer there that distributor orders will be filled as well.

whether brick and mortars are going to get any I have no idea. I guess it depends on who they get their stock from and whether they even want more.

I think just like the first round, nothing will be clear until it happens.

you probably mean "until it already happened" :-/

yes, that's a much more accurate way of putting it. during touchpad frenzy weekend and the day or two following, I continuously discovered things anywhere from a few hours to a day too late do myself any good.

I did manage to score the two touchpads I wanted, though 32GB instead of the cheaper 16GB models, but it was a LOT harder than it had to be.

can someone PLEASE indicate EXACTY HOW soemone who mised the original cutoff can place a new order? Or, if this is absolutely NOT an option, i'll just quit reading all of this.

I will buy a TouchPad & a Pre3 if there's any way to do so. But I see no links to do either.

"For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled."

James Kendrick reports from ZDnet.com

http://www.zdnet.com/blog/mobile-news/hp-touchpad-if-you-do-not-already-...

One last "in the coming months" before we shut this beyotch down.

NOOOOOOO! What will we ever do without that quote?

let hp license it to Gabe Newell.

anyone know if they'll stop re-charging my debit card every week? yes, I should have used a credit card, but I have a pay-for-it-now-or-don't-buy-it policy. Having real money continuously on hold is irritating.

I'm in the same exact boat, I waited for several hours to final speak to a rep in the order management and requested that they not re-authorize my debit card again until the TP actually ships. Let's see what happens. And while 6-8 weeks is a relatively long time, after receiving this email I have greater comfort that the order will eventually be fulfilled.

I do get re-charged, however did not receive the email. Yes, I did order on Saturday Aug. 20. Any thoughts?

Yesterday I was all fired up about an estimated 100-200k new Touchpads and today it looks like that won't even cover the backlog of SMB orders.

This Touchpad rollercoaster is killing me (but I dare not get off).

I got a different email from HP on Saturday. Mine basically said it would be shipping in 2 weeks. The email said:

"Thank you for your interest in webOS and the HP TouchPad order XXXXXXX

The response to our price reduction has been overwhelming – both in terms of volume and in the energy and enthusiasm it has generated in our customers.

It has taken us longer than anticipated to work through the high volume of orders that were received. We apologize for any uncertainty this caused, but we are now in a position to understand our ability to fulfill your order.

Your order will be fulfilled at the discounted price. As we sold out of our existing stock very quickly, we are in the process of re-allocating stock to SMB customers. We should receive this stock within 2 weeks, at which time your order will then ship with free ground shipping. You will receive a shipping notification with a tracking number once your order has shipped. We apologize that these timelines are longer than indicated on the website at time of purchase.

At the significantly reduced price, the HP TouchPad does not qualify for our standard 30 day return policy and is not returnable.

If you used a credit card for your purchase: Please check the expiration date of the card used for your TouchPad purchase. If it is set to expire within the next 2 weeks, you will need to contact HP immediately to update the expiration or provide a new card number. You can call 1-800-888-0292, opt 3 to speak to an SMB representative or you can send an email to TouchPadCancel@hp.com with the subject line “CREDIT CARD CALL-BACK.” Please provide the name on the order, the HP order number and a phone number where you can be reached, and a Customer Service Representative will call you back to update the credit card information. Also note that the credit card used for the purchase will be charged at the time of shipment.

If this delay is not acceptable and you wish to cancel your order: Please send an email to TouchPadCancel@hp.com with your instructions for cancellation within a week. Be sure to include your HP order number and the name and ship-to address on the order. Also please indicate clearly if this is the only order requiring cancellation or if you wish all orders in your name to be canceled. You will receive an automated cancel notification when your order cancellation request has been processed. Please be aware, however, that cancellations cannot be reversed, and our US SMB store has sold out of HP TouchPad and will not make any further available for sale.

We are pleased that we will be able to fulfill your order and look forward to you joining the exciting community of webOS!

Sincerely,
Your HP Small and Medium Business Team

That's the same one I got also! who know the the heck is going on!!!

i'm curious. what are you unclear about between the above email and the above article?

As i understand it if you ordered just wait it's on the way in a few weeks. if that doesn't satisfy you you cancel and never get one. Or if you have not already ordered you are never getting one.

So, we don't need to do anything apart from just stop the prince entering the room?

I think these were geared towards folks that ordered 32gb TP's or people who got their orders in REALLY early. I imagine orders for 16gb exceeded 32gb.

Anyone know if they are making a few more Pre 2's or 3's with the remaining supply? It's be sweet to score a new phone for the wife!

folks - WebOS will soon fade away. Such a bummer that HP has jacked this (and other things) up so bad.

so my touchpad had a faulty display, and i sent it to hp for repairs.
so 9 days later it comes back home to me. i see a paper that says that the box contains either a repaired touchpad or a refurbished one.
i set the paper aside and boot up the touchpad.
i wait eagerly to try out the app updates i missed.
BOOM! they didn't do anything.
It was like discovering that you were bleeding profusely without explanation.
words cannot describe my feeling for hp at this moment.

It's electronics. Electronics fail.

But, if they say it is repaired or refurbished -- it should be functional.

yeah that paper. it was kinda like someone teabagging my dead body

LOL @ "someone teabagging my dead body"

I received the following email from HP when I tried to slip in an order for the 64GB TP past them a couple of weeks ago:

Good afternoon ,

I had left a message for you today September 2nd in regards of your HP Touch Pad order (order#) sorry to have missed you.

We regret to inform you that due to the extremely high volume of HP Touch Pad Orders, orders that were submitted for the 64GB Touch Pad will not be fulfilled by the warehouse; however we will honor your order and make the transition to the Touch Pad of 32GB ($149.00 with no shipping charges).

We would like to know if you agree with this transition to continue with the order fulfillment with our warehouse, otherwise the order may need to be cancelled.

Please don’t hesitate in contact me if you have any question or doubts in regards of your order. We are looking forward to hear from you.

Kindest Regards,
---

Anyone else read this email and see some...grammatical issues? And isn't "Touch Pad" supposed to be "TouchPad"? It's almost like it was put through the Google Translator...But I digress...

On multiple occasions before (and after) receiving this email I've seen HP post a pending credit to my bank account for the 64GB TP. Me thinks that the left hand doesn't know what the right hand is doing.

Nonetheless, I agreed to their barbaric demands (tongue-in-cheek) and accepted the 32GB in lieu of the 64GB version . I was close to getting a 64GB TP (ugh!).

Oh well....I'll enjoy my 32GB TP and stop complaining...when it arrives in 6-8 weeks. Until then I'll complain all I want lol

Techiedude

I was told originally (when calling in to question what happened with my order and whether the charge would show up on my card again) that mine would be shipped between the 10th and 14th of september, and now all of a sudden they send this email saying it will be 6 - 8 weeks?

Its definitely very annoying to have 160 bucks on hold and not have any idea when it will actually be taken out of your account.

to me it says that they are only filling back orders and that the general public will have a very small chance at getting a touchpad.

i've never understood it any other way from the original statement. Seems to me when the original statement came many didn't read the release in detail and assumed they were shipping these to retail stores.

the claim is they are making between 100,000 and 200,000 touchpads. I seriously doubt they have that many back-orders at the SMB store.

"If this delay is not acceptable..." You're damn right its unacceptable. They need another option here. I certainly don't want to cancel, but I was hoping for the infamous "make it right" statement from HP. I guess the only thing to look forward to is the Ebay and Craigslist value will still stay high since they're not taking new orders.

How is HP the company it is today and can't handle the release of a new product? Its not even new anymore and they still can't get it right. I wonder if they'll ever release final figures on how many they sold.

Don't matter to me. I'm buying one off eBay, overclocking and possibly reselling it after Black Friday. WOO-HOO!

so your plan is:

1. buy touchpad on ebay at scalper prices
2. use it for almost three months
3. wait until the market has been flooded with as many as 200,000 new $99/$149 touchpads
4. offer your used touchpad for sale
5. ???
6. profit

good luck with that

I got an email that was a little different that said showed that my CC was billed with a delivery date of 9-8-2011. I am sure, I will not be so lucky to get it tomorrow.

Touchpads are available now everywhere at approximately 60 percent off the price they were two months ago.

If you're really a WebOS loyalist, you should have one already or be in the process of procuring one. This news shouldn't affect you in the slightest.

everyone needs to understand that the e-mails you get saying your credit card has been charged and the expected ship dates showing when you look up your order status is all part of some sort of automated order processing loop. none of that implies anything is really happening with your order.

the computer appears to work like this:

1. authorize credit
2. is it ready to ship?
3. if not, change expected ship date to five days later
4. return to step 1 in 5 days

as far as I know, unless HP manually intervenes in every order, it's going to continue like that for the next 2 months.

I agree. It's a little bit beyond ridiculous how HP is handling the situation.

But, but, but...

HP is a global, multi-billion dollar company that sells more PCs than any company in the world. Who are you to question how they do business? How many multi-billion dollar companies have you run? Sigh, too many armchair CEOs around here.

Hope I got that response right. Lord knows I've received it often enough. :)

I'm glad to know I'm not the only one who is experiencing the same random charge from HP SMB. I also used my debit card and it's annoying that at anytime I'll have the HP Touchpad purchase price taken out only to have it magically reappear the next day. It's like they're secretly hoping I won't have enough funds so they can have an excuse to cancel the order. :(

don't worry, if they can't authorize your card one time you'll have five days to get funds in there before they cancel the order.

Thanks, that's good to know. While having the funds available isn't an issue, it's just annoying having that much taken out at random.

I happened to use my 'daily expenses' debit card which I really don't keep more than a few hundred dollars in most of the time. I don't even track my charges or keep a balance... if I need to charge something specific I'll check the balance on the bank website, otherwise I'll often find out I've used up all the money when I get a charge declined (I don't find it embarassing... I know what I have going on, and couldn't give a carp about what other people think). SO it's frustrating now that I have to keep a watch on that account, and leave the $300+ in there for the two touchpads I have on order. The debit authorization expires after about 5 days and the money becomes available again, so I might accidentally spend it only to have HP come back a few days later and try to lock up the money again. Thus how I know about the 5 days notice... the first time the HP charge fell off my account, I figured that meant the order was canceled so I used the money for other things. Then a fews days later I got an e-mail saying they tried to charge my card again and failed, so thinking I was finally getting those two TouchPads I raced to the bank the next day and transferred some money into the account, and sure enough I got an e-mail the next night saying the charge was successful. Since then I've figured out this is all just an automated order processing loop, and has nothing to do with actually receiving a touchpad.

didn't need to read the full text here. it was all pretty clear in my inbox.
- they just now discovered they wouldn't be able to fulfill it? why would they have given me the projected ship date of 9/11?
- why did they ping the debit card again....

PROPOSED WAY TO MAKE IT RIGHT: Give me the opportunity to make a firm order NOW for the next shipment (in addition to the TP they've promised). That would save those who would like to order one more for a family member, friend, or co-worker the frustration of trying for 48 hours to survive server-crash-after-server-crash (again), and both (already ordered and newly ordered) can be fulfilled at the same time.

No need to check the order status til Halloween.

I have an idea! WebOS Internals, buy up 100+ TouchPads and then resell/auction them off on Ebay for $100 profit. At least this way we know where the money is going and we can feel good that we have donated to a cause vs. scalpers!
Also make it a requirement to have a valid PreCentral email so we have a bit of an advantage in actually being able to get one?
Just a thought.. A way to double webOS Internals money.....

HP , HEEPING PILE ,Thats what we called them at Quanta . The warranty service for hp , I'm not surprised at all what has happened. When I first heard that HP took over Palm , it would end the reputation Palm had received . So know what QUIT UR BELLY ACKIN and come to the realisation WEBOS is dead sad but true, the only question to ask is (droid or iphone) palm you will be missed . ; {