Palm: Exchange Calendar Issue & Workaround Confirmed, OTA Fix Planned 32
Palm has updated its support Web site with a confirmation of the Exchange/webOS calendar error and workaround previously discussed here:
Palm has discovered that the turn of the year 2010 has surfaced an issue that affects customers who use Exchange ActiveSync (EAS) to synchronize their calendars. Data remains intact on the device; however, this issue prevents the data from being displayed correctly in the Calendar application. It impacts all versions of webOS.
Customers synchronizing calendars using EAS are not able to see events from any calendar source on their webOS phone until they perform a manual workaround to correct the issue (see below for instructions). After performing the workaround, Calendar events from each source should display correctly.
This manual workaround may need to be performed again if the issue resurfaces. Palm is actively working on a software update and will provide a new version for download over the air as soon as possible.
The support article goes on to describe the year-shift workaround that others have found temporarily solves the problem.
We’re glad to see that Palm plans an OTA update to address this issue, and will let you know as soon as it becomes available.
32 Comments
Wonder if this will also fix the EAS Certificate error that we saw in 1.3.5 RC1 and again with the 1.3.5 OTA update.
Hope it is today! The workaround doesn't work for me (with my google calendar) even after contacting palm's technical support. What annoys me is that I just got done talking with technical support and they didn't tell me that an OTA update will soon be sent. They just avoided my questions about a real fix and tried the workaround, etc.
Now that is a real first comment, you weirdos who just want to comment "first"!!!!
Oh dang you beat me, lol!
Speedy....
I have google as my primary calendar and had exchange as a secondary calendar and initially could not see my google calendar. I did NOT follow the workaround instructions but yet my google calendar is now visible (it wasn't before.) What I did was:
In the calendar program (with google as the default calendar)...
1. In Preferences & Accounts / Calendar View Options
- my exchange calendar is now set as OFF for Display in "All Calendars View"
2. After the exchange calendar was set to OFF, I pressed "Sync Now" and my google calendar items reappeared.
I have gone through numerous reboots since and still have my google calendar items visible.
Hope this works for you too.
There's got to be more than using EAS. I use exchange for work, and have not had any issues.
However, I have since wiped+webdoc'd my Pre. Is anyone else using exchange NOT having any problems?
I use exchange and am not having problems. But, I am seeing greatly reduced battery life.
No problems with either my Google or Exchange calendars.
One caveat is that I had wiped my phone after the 1.3.5 install and reinstalled everything.
Wonder if the fix will require removal of patches/themes first?
You should always remove all themes and patches before an OS update.
It's such a pain, especially the patches. I have 31 patches and hate having to do the search, install, click to confirm dance 31 times.
The good news is that the WebOS internals team is working on a way to have the phone automatically re-install/update all of our patches during WebOS updates with a single click!
Use WebOS Quick Install instead, you don't have to confirm each patch.
Tools > Tweaks > Online Repository
Install everything you want, reboot once, done.
I had the same 'complaint' until I realized how much easier I could be doing it.
Today both Google and EAS calendars were missing. I first noticed this after creating new shared Google calendar and when I checked on the Pre all events were gone. I recovered them by doing the temporarily workaround. I hope this OTA fixes both calendars problems.
Both my Google and Exchange Calendars were blank today. I jumped through the hoops for the workaround, and they are now back. Hope they fix this soon...
Yeah, there are way more issues than this out there. A 1.3.6 is clearly necessary with relatively common reports of HIGHER battery drain than before.
Myself I have issues:
incoming emails/notifications no longer light up the screen, I just hear the "kling klong" and that's it
massive weirdness combining Touchstone/Wifi/email and/or GPS. Basically, sometimes if I check email when on Wifi, it churns the throbber once and then... no mail. If I turn off Wifi and immediately check again, it will pull 10 or more emails... ones time stamped more than say 2 minutes old.
The one thing I dread is the last time we had some piddly Exchange issue or whatever was 1.2.0, which was crazy fast. Exchange issue gets fixed with 1.2.1, which was dog slow.
Even after the manual work around I still am having problems with google calendars, It says "You may not have calendars enabled for this account." Can anyone shed any light on that????
Thanks in advance
is it just me being picky or has anyone noticed that 1.3.5 did not deliver as promised on the default application usage. You can select Sprint Nav, but when you tap your address out of the contacts application, it will take you to the Sprint Navigation page,but will not open up the turn by turn directions as promised.
It's a bug that's been widely reported. Wonder if Palm will fix it along with the EAS fix.
The screen no longer lighting up is actually a nice change...probably saves on battery life a little, if you receive a lot of texts/emails.
I've got 22 Palm Pre's I support...already received my first calendar question from a user...hopefully Palm is quick...
Just a friendly reminder:
This is the month we all get a chance to break out of contract with Sprint due to the Regulatory Charge change and the addition of a $5 charge to accounts with spending limits. I spoke with Sprint and confirmed they will allow this, but they WILL NOT allow you to simply go out of contract and start a month-to-month agreement. If you want to keep your number, you need to have it ported first, then call up Sprint and have your early termination fee waved due to a material adverse effect on Services under your Term Commitment. 30 days to make a decision!
Workaround doesn't work.
I can get my google calendar to show up, but I really just use outlook for work, so I'm screwed in the mean time. :\
Glad someone is getting their mail to work. Every few days I get errors that my yahoo password is not going through. I get that error with calender and IM also.I know that my username and passwords are correct. it's very bothersome to have to delete the yahoo account, reset the PRE, then restart the account again every few days!!!!!Hey Palm....talk to yahoo!!!
I wonder if they will announce this at CES on Thursday? (hehehe...)
I know. 3/4's thirds of what poeple want Ruby to announce at CES would be a March of Shame by proudly correcting or delivering what they promised last year, or announcing features present for a year or more on many other phones.
Ed caught everybody by surprise last year with a surprise blockbuster. Let's hope this year equals that and hopefully without the six month lead time.
Last year at this time, we were expecting Colligan to announce the release date for Treo Pro on Sprint and perhaps an updated Palm OS. Anything more was mist and fog until the night before.
1.3.5 was more than promised, OS is quicker and all 3 pres in my family have better battery life. When it comes to software, there will always be glitches, just a fact of life. At least Palm is acknowledging the problem and working quickly on a fix, good job Palm! Hoping with this Regulatory Charge change all of the whiners will leave and haunt other phone carriers.
One thing that's not completely clear--I just checked and apparently it's OK to go back to 'Network time' after running through the workaround. Anyway, the calendar events are still there.
When I did that it messed up my Exchange email saying that my certificate had expired. So now I have network time disabled (to deal with calendar bug) and network timezone disabled (to deal with calendar bug introduced by 1.3.1 whereby no calendar sync was occuring).
The fix in this link seemed to work for me...
PreCentral.net
The calendar affected not just AES but my google calendar to. Everything was hidden, until I put everything into manual mode, set date back to 2009 waited 5 minutes for all the alerts to go off like crazy, then set it back to proper date.
I had some weird time issues with my Pre on New Year's Eve. I wouldn't normally have cared, but I had something cooking and needed the timer...and noticed that even with the time zone set right and the network time zone on, the time was about an hour or so off the mark. I reset the time zone, set it down to charge, and it threw off the time again. Even tried manually setting the time and shutting off the network time zone (and other) switches. Of course, it seemed to have fixed itself magically the next day. I used to have an Exchange calendar hooked up to my profile, but disconnected it several months ago. Then had a phone problem...totally my fault...did a phone swap with Sprint (the easiest phone swap I have ever done, by the way...Verizon would have forced me to have no phone for 10 days on the average), had the "missing profile bug", worked around it with the new phone...and everything was fine until I did the update on New Years, then noticed the clock refused to keep the right time that night. I thought it might be a server side problem and they fixed it, but with this post, I'm not so sure.
So this is the Y2K-X Bug? I am just not happy I have to tell my friends they have to update again, 1.3.5 was painful for a lot of people, and most don't use EAS. Your killin me Palm! :)
webOS 1.3.5.1 now available via the Updates app for OTA download... :)
yes. I just downloaded it and it fixed the issue. Nice quick resolution to the issue.