Palm on Sprint Pre 2: Ask Sprint | webOS Nation
 
 

Palm on Sprint Pre 2: Ask Sprint 162

by Dieter Bohn Tue, 19 Oct 2010 11:38 am EDT

  Ask Sprint

Not unsurprisingly, there's a bit of consternation among the webOS faithful that the Palm Pre 2 has been announced for SFR, Verizon, and a Canadian Carrier but not for Sprint - still home to the largest contingent of webOS users and also home to the oldest set of webOS devices on the market.

Well Palm has a message for you: Go ask Sprint. That's the gist of their reply on their Facebook page:

Thanks for the feedback, we really appreciate you taking the time to write! Carriers in the United States determine which phones they offer their subscribers. If you'd like Sprint to carry a new Palm webOS phone, let them know. They have a contact page on their corporate website, and a fan page here on Facebook:
http://www.sprint.com/contactus/
http://www.facebook.com/sprint

That's a bit more forceful than the standard "We don't comment on future devices" that we typically see from phone companies, seems to us. We don't want to say that Sprint isn't as pleased with Palm as they could be - but looking at their aging webOS lineup and Palm's call for Sprint customers to hit up their feedback form has us thinking in that direction.

Source: Palm Facebook; Thanks to sepherous for the tip!

162 Comments

I don't like where this is going...........!!!!!!!

I implore you all to ease off of Sprint for the Palm Pre 2. If this little spec bump is okay to satisfy your appetites for the next year (for premier) to two years, then by all means, keep the picket line going. However, for people like me, I'd prefer to wait for the unicorn they're breeding behind the scenes.

Let's go back to 2008, before webOS was ever announced by Palm, most of us were clinging to our Palm OS devices. The Sprint faithful were clamoring for an Android device as it was becoming pretty popular. When Dan Hesse was asked about Android on Sprint, he gave a grin and said it is not "good enough to put the Sprint brand on." (http://bit.ly/aHhAPo) Next thing we knew... BOOM!!! Palm unveils the Pre with webOS.

My theory is since Sprint took the chance on them, and the webOS faithful/early adopters still remain in allegiance, Palm and Sprint will reward us with first dibs on this Mansion. Remember, the Pre preceded the Pre Plus and with a "me too" 1GHz processor and a meager 320

yeah i think your right. i think pre users are now like drowning men that will grab any straw regardless of wether it is in their best interest. they just want something.

but i'm not sure how a poorly recieved sprint pre 2 would work out long term. they could just bail all together. Sprint that is. I mean they may have already but. I'm not sure this spec is enough.

Agree!

i just think the original Pre was billed as a Iphone competitor. This clearly is not. At least in my opinion. plus sprint was not happy with how the pre sold then was very happy with how an Android device sold. plus that device was 4 g and allowed for $10 extra from customers. I think Sprint is thinking, "Palm you have to come a lot stronger then this in this market. We've been burned once and we paid a premium for exclusivity. Not again." So i think HP and Palm have some impressing to do at sprint. Not sure this is enough. you watch, they'll get a facebook page flooded with a thousand precentral users, they'll think they should stock it, 1000 precentral users will get it then few others. they'll feel burnt and they'll just say screw you palm. i can see it. i mean precentral users flooded those polls for best phones. That didn't exactly mean the phone sold any better. i just think if you want it fine complain but becareful what you wish for. you just might get it.

Here is what I think happened with Sprint and Palm. Sprint was all in on webOS but didn't realize how crappy the Pre was built. I have replaced my Pre 3 times which means I'm on my 4th Pre. One of the times I took my Pre in to be replaced the lady said "Oh no, we get so many people coming in with this phone to be replaced." I'm thinking Sprint doesn't want another phone with the same basic design that gave them so many headaches for a year and a half. Now lets hope that when HPalm releases a slab phone that Sprint will pick it up for many webOS fans' sake. If not, I will be sad or just hope that a wifi only tablet will be released from HP with webOS on it. If neither of those two things happen then I would seriously consider getting a Playbook or Android tablet.... :(

i think sprint is just thinking. the original pre didn't sell well and this is essentially the same device without changes that will sway a nonpalm lover and we won't take chances without more insight that this will sell very well. this is for those that support palm no matter what. I'm don't think this is gonna remotely move most nonpalm loving consumers though. Even 2.0 i found not that impressive.

The sprint pre is garbage, and like you I am also on my 4th pre; however, I don't know really understand why people want to upgrade to the pre 2. It's a rather disappointing bump from the original one and all current users will get to upgrade to webOS 2.0. If anything, I think sprint doesn't want to launch new smart phones that aren't 4G capable, so I wouldn't be surprised if there is a delay in a sprint launch because of the need to add that capability. It does give them a chance to get another $10 a month from its customers.

You're right. Especially the 4G part. The next Palm phone needs Wimax, or Sprint is just not interested. It will come, just be patient. It will probably take a while for Palm to wrap a Wimax radio in a Pre form factor. But, boy will it be a hummdinger when they do. =)

If Sprint and HPalm can confirm Sprint will get first dibs on the new super phone(s) then I will be happy to wait, I just don't want to get screwed over like this when the new phone comes out, because if we do, my 2 years will be up and I am gone... I love sprint, but sprint u better demand the new HPalm phone!!

Infact HPalm should deny ALL exclusivity agreements, do your own advertising (if carreirs dont want to help) and release all the new super phones (slab, 2 sliders, candybar) on all the networks all at ONCE! Have Wimax, LTE, So the carriers will push it more! Releasing it on ALL NETWORKS is the only way to gain market share FAST, like android and their bazillion phones..

F*ck exclusivity agreements!! That is what killed Palm in the first place..

for all you tweeters, hash that #F*ck exclusivity agreements!! lol

Well said! I agree.

I don't think this upgrade is that minor. Especially for Sprint Pre users.
They've doubled the stock frequency, nearly doubled the camera, the storage will be the same as the + which is still double the sprint Pres. Also, the addition of Flash and HTML5 is awesome.
Add to that the protected edge front and flat glass screen and you've got one very cool device.

Also, can you tell me which current phone is 1.2 Ghz? I'm all for a faster, bigger, flatter device too. But I love having a hardware KB.

For those that cite hardware quality, I thin the Pre+ was made somewhat better that the sprint pre, but I only have anecdotal evidence so far.

I'm on VZW and am glad we finally get something before or at the same time as other carriers. I intend to burn my only current upgrade when this comes out.

Thanks

I agree, cause the only way to see a too many cards error no matter how much you've homebrewed is to have a sprint pre...I'm on no7, and for the first 4 months of my first two pre's I had to carry my centro with me to take noted and read books...the question is, how many of us would still be Sprint customers if not for the Pre....I would have left years ago for the iphone...and I still don't see much that it does that the original pre couldn't do with the help of homebrew...

I don't know why verizon is going to be one of the first to release it if they might get the iphone next year. That's not going to help the pre2. Sprint would have been a better choice. I think sprint dropped the ball here, they are going to losee lots of pre loyalist to verizon.

I'm thinking the same thing in a way. I just hope Sprint eventually picks up another Palm phone by the summer of next year. Then I would be happy, as long as it's a high quality phone.

I don't really disagree with you. But what Sprint needs to do is tell people what's going on. If HP/Sprint have a plan to deliver a 4G WebOS phone, and that's why they aren't carrying the Pre2, then it would be good for them to say something before they lose subscribers to VZW.

I know this may be a problem with HP/Palm, but they need to work it out so that they can keep up the user base at Sprint, because I guarantee that if they don't your going to have folks jumping ship.

I'm a diehard Palm user and have had the Pre since it was released. I have never replaced or repaired it and I love it. I work for Sprint and please know that there is no buzz going around in the company as far as I know about us getting the Pre 2. We suffered a tremendous amount of sales when the Pre came out. It started out excellent until people started returning the phone the day after they got them. We had about 45 phones returned in a week!! It was terrible, horrible, no good, very bad!! The webOS software is definitely superior but they need to get superior hardware!!! It's like putting a 25 year old athlete's heart into a 97 year olds body!! The release of the specs of the Pre 2 were disappointing in my eyes. I don't want a 4.3 inch screen but I would have liked a step up from the 3+" screen and maybe a little more than 1.0 GHz processor with possible an AMOLED screen that could provide color depth for the stunning camera/camcorder the Pre has and better battery effeciency. It doesn't really matter now that the phones specs has been released because I want something new and have waited long enough! In regards to Sprint though, exclusivity for the Pre has long passed and if we get it, it's better late than never!!! Keep your fingers crossed for us because many people are tired of waiting!! Android is becoming a lethal killer!!!

I have a feeling I may get some hell for this, but I'll put it out there anyways. Given all this chatter about why Pre 2 is being released at this carrier instead of that one, I would like to pose the question a bit differently.

Why dose a cell phone company get to dictate to it's customers, what phones it can use?

When cell phones first came out, the concept was, buy a phone, then add service. To make phones cheaper, cell phone companies and service providers teamed up & with previous phones, lead to service provider specific interfaces. (i.e. the Razor from Verizon & Sprint being a locked up interface from what ATT offered.) For supportability this did make sense.

Move now to 2010. The big players are Apple, Google/Android, and HP/WebOS. Why can't I put a Verizon Pre 2 on a Sprint network? Because it won't work? No! Because Sprint want's you to buy it from them. (I'm not harping on Sprint. All US carriers operate the same, which is unlike Asian & European carriers.)

Back in May - July of 2010, Google released a new phone called the NEXUS One in an attempt to turn that all around. The idea was, you buy the phone directly from Google, then add your desired service provider, (T-mobile, ATT, Sprint, or Verizon) It was indented to be a fully unlocked phone. While not a superior phone, their European launch went well, but when it came time to launch in the US, T-Mobile gave it a go but Verizon and Sprint squashed it, retaining control of their cell phone market.

So to sum up my little rant... instead of complaining about Sprint not selling the Pre 2, when not fill up their message boards/boxes, with requests to be able to use unlocked phones. Let's face it, the Sprint lineup of phones is far from impressive compared to what's out there. If they want to steal customers away from other carriers, letting a customer bring their phone (or choose from virtually any other Smartphone on the market, assuming CDMA compatibility) just makes good sense.

Wouldn't that make us all happier in the long run?

ya I noticed this.. At least the screen shot of this guys wall post after mine was a better. I think mine was a tad edgier.

i guess we know now what we must do, pre minus faithful... LET'S GET 'EM!!!!

roger that emcee... ]-(

Sprint's Facebook page is flooded with people asking about new webOS device...

Everyone mention that you just might have to move to Verizon. They seem to have the WebOS Love.

Let's do it!

Wow. WebOS users are devoted. Good job completely flooding Sprint's Facebook page. Let's see if we can keep it up long enough for Sprint to not be able to continue ignoring their community.

well...any signs of any other webos phones, deiter? maybe tba at ces? ill contact sprint about those!

We should have another twitter protest aimed at sprint! WE NEED THE PRE 2 NOW!!!

I just told Sprint that my loyalty only goes as far as their willingness to carry Palm webOS phones. I won't upgrade to Android or Win7.

Good for you and I can't wait for the their response.

I've been on Sprint for over a year now and the EVO or otherwise hold no interest for me...so it's time to step up or shut-up. I can always move back to Verizon and even ATT, but change sucks and I'll only move if I have no other choice (Palm Pre was the only reason I left Verizon). I love webOS! Sorli...

I've been one for 10yrs on Sprint. Palm Pre same along after a dabble in WinMo. So much better. I can't begin to tell you. So if they truely don't get the Pre2 shortly after everyone else does, I'll be looking to finally jump ship. I'll be hitting up the links once I get home since I can't do as much from work.

Who said Android or Win7 was an upgrade?

I just told Sprint that my loyalty only goes as far as their willingness to carry Palm webOS phones. I won't upgrade to Android or Win7.

dropped a comment, where is the love for us beta device users? I am not going to switch to Verizon...

PreCentral: The form to send Sprint a question requires you to give not only your name, address and mobile number but also requests your account PIN!

the account pin is not required if you're already logged into the sprint website. another avenue would just be to use twitter. the important thing is, imo, to get the message out there. the more of us speak up, the better off we'll be. now's not the time for inaction.

It is not required even if you aren't logged into the site. I was not required to provide it to post a comment.

I. AM. PISSED.

i've just dropped sprint a message via their contact form. i'll also be twitting and contacting their customer service to let it be known how unhappy i am. i suggest you do the same.

Signed on to my Sprint acct and fired off a request for the Pre 2.

This sucks. I will be contacting Sprint. No chance in hell I switch to Verizon though, I hope everyone contacting them gets it into their thick skulls to carry the Pre 2 and any other upcoming Palm phones.

I think this is what Sprint is holding on to. The majority of users are more faithful to their carrier than they are to a phone manufacturer. Which means, Sprint will get their money either way you go -- webOS, Android, or whatever else OS they sink money into.

I think you're right. I love Palm and desparately want to continue to use a webOS device, but sorry, they're not enough for me to switch to Verizon or AT&T. Maybe if Verizon's prices dropped some I would consider switching.

But you can Sprint that you guess you will have to switch to Verizon to get the Pre2. That is true, even if you won't be GETTING a Pre2.

That is the only leverage we have, USE IT.

this means that Hpalm has dropped the ball with Sprint. It should be up to the manufacturers to develop relationships with the providers. That comment, which was posted on my facebook post, was the most aggravating thing I've ever gotten from Palm (much more aggravating than waiting for webOS 1.4.5). Do you really think Sprint is stonewalling Hpalm? I don't...I think this is all HP's doing.

you should read my response to HP/Palms automated response.. I asked don't they have sales reps dealing with carriers.

oh and I too contacted Sprint

That makes no sense.

Why wouldn't HPalm want to sell to Sprint. More money = more good for a business.
The possiblly explanations:
a) Another webos device is already on its way to Sprint and so they skip the Pre 2. - But given the recommendation to let Sprint know that you want the Pre 2 that seems inlikely
b) CDMA. But it's announced for Verizon - so CDMA would explain a delay, but not a real hindrance
That leaves
c) Sprint is not interested in a webos phone (for whatever reason - perhaps they just feel saturated by all their Android devices and don't want to support another platform anymore).

If it's c) then HPalms recommendation for customers to contact Sprint and demand it makes perfect sense. People claoring for the Pre 2 is the only thing that would make an uninterested Sprint reconsider.

How childish. Of both companies. Let's point the finger at the other one. Sigh.

wheres our masked crusader!?

Since the contract isn't up until June 2011, I'm hoping for something at CES that will help us out, that doesn't happen I think I'm done with Sprint after many years. A bone before them would be nice however...

But we can upgrade NOW. I have 3 WebOS phones on Sprint. I wouldn't mind having a Pre2 and a newer device.

This does not bode well for our hopes of Sprint getting the next gen phone... I'll be dropping Sprint a line at lunch.

Sprint is probably insisting on WiMax. I remain hopeful that Palm's hiring of a director of Sprint retail sales indicates they are still working on it.

It doesn't have WiMax so sprint can't make an extra $10 a month on it. Hence no Pre2 on Sprint.

this is B.S. sprint users carried palm to this point. palm should at least make an effort to sell on sprint and not just the other way around.

I believe this just as much as I believe we can protest for the iPhone on Sprint! You think that hasn't been done? It's all on the manufacturer to push their device and allow carriers to sell the device. I can see Sprint making new smart phones carry 4G compatability (increases monthly service charges = more money for sprint, more hardware cost for manufacturers). Maybe HP doesn't want to throw in 4G for this reboot just yet, if ever! Remember it's not an emotional choice for either Sprint or HP, it's all about the costs and profits of every device. When this falls flat on Verizon, Sprint can negotiate better costs per product and increase their margins. In my opinion I'd think this phone should drop at $99 or $149 after rebates, so little room for profits off the phone without the additional $10 monthly fee for 4G. (a service you pay for even if you're not even on Sprint's planned upgrade areas!)

Just sent in my comment/email.

I sent Dan an email and received an automated response. It did note that someone would contact me so I'll keep my fingers crossed and update anything new.

I just sent in my message via their contact form. Here's what I said:



Palm has announced their next webOS phone, the Pre2. I am currently a Pre owner on Sprint and love Sprint's service. Not only is the service great, your customer service is great, and your costs beat the competition every time. I've been a customer for years and plan on remaining a Sprint customer for many more.

However, it has come to my attention that Sprint has decided not to carry the Pre2. I bought my original Pre for full retail price (about $500) and have no problems doing the same for the Pre2 if my time to renew wasn't up.

I love webOS and find it destroys the competition. I am also a developer of webOS apps and that means webOS makes me money. If Sprint leaves webOS and HP/Palm, it makes it harder for me to develop.

I want to stay with Sprint as much as possible, but I fear I may end up switching to another carrier if Sprint decides to not carry any future webOS devices.

Please consider sticking with HP/Palm and webOS devices.






I suggest everyone send a similar message.

I tweeted a @sprint #fail message. I suggest we all keep doing it.

just sent one, but forgot the "fail" hash. will send another. :D suggest everyone else do the same.

I don't see the need. All the new goodies are in webOS 2.0, which we'll all get eventually. The only things the Pre 2 adds are a 1GHz processor and a 5 megapixel camera. I can get the former with Uberkernel and I really don't care about the camera. It's the same keyboard; same graphics resolution. I'll happily stick with my Pre Minus as long as we can get the next major phone upgrade.

How about if Sprint abandoned webOS altogether and will not give us 2.0 or any updates?

I think you are forgetting that they have twice the RAM that we have in the minus. That's a big thing to me.

I'm also kinda interested in a screen that I can't scratch just by having int in my pocket.

Pre 2: No dual cameras, no bigger screen? Nite nite Pre, Hello HTC EVO.
Palm just made the departure easier for me.

What if Sprint declines to release 2.0 for existing Pre 1 and Pixi 1 users? Arrrrghhh!!

this comment is definitely speculation at this point, but i can see sprint or hp declining to release 2.0 to sprint pre users being that average users are unaware of homebrewing. a stock pre is barely capable of 3d gaming without overclocking (too many cards error). who knows if it could handle 2.0 without overclocking. this would be the biggest case of suck ever.

again... purely speculation on my part. :)

Part of me is trying hard to put down the urge to burst out laughing and suggest that all the PO'ed Sprint customers jump ship to VZW. Seems to be what always comes over the fence the other way...

Palm's crappy hardware screwed sprint, i'm not surprised at all that they have zero confidence in the Pre2. Now there coming out w/ hardware that surely doesn't compete w/ the Evos and Epics of the world.

can anyone give me one good reason why sprint should take the dive again?

and all this is coming to you from my sprint pre.

I concur, Sprint loss a lot of money carrying this crappy phone its been Sprints worst nightmare with all the repairs, returns/exchanges, refurbs with some customers having up to 10 Pre replacements and not to mention the lackluster sales.

I suggest you loyal Pre fans move to Verizon and save Sprint the headache.

Maybe now th'll listen.

Seems to me that it is Palm that needs to be talking to Sprint. Sprint has plenty of compelling phones without the Pre 2. Verizon completely screwed up their launch of the Pre Plus and it was a non-event at AT&T.

Palm does not get the Sprint Pre owners to re-up the contracts with a Pre 2 and WebOS is dead. Sprint has the biggest WebOS user population by far and Palm is going to lay down and passively let it slip. That will be very sad, as I think WebOS is the best OS on the market. I currently have an Android phone, but every time I mess with a Pre I see the beauty in the device. I will not move my 10 lines from Sprint to Verizon and pay more than double (Really).

I sent mine in just now. Lets all bombard them so their managers and then upper level managers can see our anger.

I sent mine in just now. Lets all bombard them so their managers and then upper level managers can see our anger.

If Facebook can get Betty White on SNL and revive her career it can bring the Pre2 to Sprint. Here's for hoping.

Don't forget to e-mail Mr. Hesse either - Dan@sprint.com

Post on Sprint's Facebook page. They are getting bombarded over there.

OMG! I just went over to the Sprint Facebook page and the posts there are brutal.

Sprint really might want to reconsider.....or else VZ will be picking up even more customers :-)

Getting me a Pre 2 next year fo sho!

The posts are pouring in on their Facebook page, hahahaha, hilarious. I completed the contact us form on their website and sent Dan and email. Guess I will post on their FB page and send them a message on Twitter next.

Well I am very disappointed but I blame Palm more on this one. The Sprint Pre while a moderate success for Sprint was also a giant headache. Hardware issues led to what I assume to be an amazing amount of returns and exchanges. Most users I've met have had at least 3 devices and most either have left webOS or are planning on leaving when their contract is up. This is why Sprint may be uninterested. While I hope the Pre2 or some other Palm device comes to Sprint in the future, I think they will be waiting on the sidelines seeing if the hardware has improved.

Whoever says that Sprint only wants to release 4G devices are wrong. How about the new Blackberry Style? Exactly.

The Blackberry Style shouldn't count as a "smart phone". It will most likely fail miserably! It looks like an old Handspring Flip phone. I don't get why it seems like Blackberry is just moving backwards now. I hear their next phone will come with a leather bag/briefcase that will fit snugly on your center console!

Nice work everyone on Sprints Facebook page.

need to take it other places as well... spam them on twitter...

I sure hope Sprint would get the Pre2 as well.

everybody, keep on with the bombarding of sprint's facebook and twitter page.

Why is everyone jumping on Sprint??? I understand that the Pre2 is being finally released (6 months too late) but I'm sorta on Sprints side on standing firm for possibly a better device than a refreshed Pre. Sprints main focus is 4g!!! So Sprint to do it's Palm pre/Pixi faithful some justice a refresh doesn't do it....a kick azz 4g multitasking, card staking, bigger screen (hopfully) phone is what will make us (yes us ... I'm a Sprint launch day user) happy. There has already being post that most of you Pre users will wait for CES annoucements for the future form factors. I think then we should jump all over and into Sprint butt if they don't carry the new form factors. As for right now ...to me.. HPalm is just trying to grab new users and some eyebrows perked up for CES form factor releases. Just my opinion and if true that Sprint is holding out for the super phone then I'll wait. My almost 2yr old phone is still rockin hard ballz (as long as hombrew lives) and will hold me until a TRUE reason to update to the next gen phone instead of getting upset that we were passed (again) for 'refreshed' hardware.

Problem is, most of us are not in a 4G area. Until they offer in a LOT more markets, not releasing phones because of a lack of 4G is ridiculous.

I also did the "Contact us" form, and here is what I said (I used 1198 of the 1200 characters allowed):

Before the Palm Pre came out, I was a big Verizon fan. That said, I have been extremely satisfied with Sprint and the service that I've had with my launch-day Pre. I'm a premiere customr, & have been elidgible for an upgrade for quite a while, watching the Palm Pre Plus land on "the other" carriers, but saying here. Well, now it's time for you, Sprint, to step up, because Palm's latest creation is here: the Palm Pre 2. You've seen webOS and the wonderful things that platform is capable of. And we're all excited about webOS 2.0 coming "soon." But I'm desperate for new hardware. So, here is your chance. Launch the Palm Pre 2 on your network. For one thing, I'll be first in line (like I was that morning of June 6, 2009) to pick it up, GLADLY signing a *new* 2-year contract with you! Also, think of all the other original Palm Pre people out there, sitting on your network. I'm pretty sure that's an instant guarantee for 2 more years of service from those followers. Now I know you and Palm might not have had the best of relationships in the past. But now's your chance to renew that relationship (and with HP). Otherwise, come June 6, you're looking at another "big red" customer. Thanks.

My question to Sprint via their page - as they ask for enough info to verify you are a real customer it seemed like it would have more impact there...


Could you confirm whether you're getting the Palm/HP Pre 2? I joined Sprint to get the Pre and love both - so I'd rather not be in the position of having to choose which one to give up!

I also did the "Contact us" form, and here is what I said (I used 1198 of the 1200 characters allowed):

Before the Palm Pre came out, I was a big Verizon fan. That said, I have been extremely satisfied with Sprint and the service that I've had with my launch-day Pre. I'm a premiere customr, & have been elidgible for an upgrade for quite a while, watching the Palm Pre Plus land on "the other" carriers, but saying here. Well, now it's time for you, Sprint, to step up, because Palm's latest creation is here: the Palm Pre 2. You've seen webOS and the wonderful things that platform is capable of. And we're all excited about webOS 2.0 coming "soon." But I'm desperate for new hardware. So, here is your chance. Launch the Palm Pre 2 on your network. For one thing, I'll be first in line (like I was that morning of June 6, 2009) to pick it up, GLADLY signing a *new* 2-year contract with you! Also, think of all the other original Palm Pre people out there, sitting on your network. I'm pretty sure that's an instant guarantee for 2 more years of service from those followers. Now I know you and Palm might not have had the best of relationships in the past. But now's your chance to renew that relationship (and with HP). Otherwise, come June 6, you're looking at another "big red" customer. Thanks.

facebook page is going crazy

Sent an email to Sprint's support address and an email to Dan Hesse. Also posted on their FB page as well as Twitter.

>:O

lol @ their FB Page.

i know! lol i saw the original post on HP/Palm, but the PreCentral posted the link and unleashed the s**tstorm. it's beautiful.

We got this! We need to do this with FB and Twitter!

Yikes the facebook page is in full meltdown mode! LOL Now Twitter is starting to pick up. Good job and keep it going.

Unless there's a major restructuring of services/prices, there's no way I'll switch off of Sprint.

That's not what I'm going to tell them in my email to customer service though.

On 10/19/2010 2:01 PM, Sprint Customer Solutions ecare1@cc.sprintpcs.com wrote:

> Thank you for contacting Sprint regarding Palm Pre2. I am happy to assist you with your query. I appreciate your interest in the Palm Pre 2.

> As of now there is no as such information regarding the launch of the phone you are asking about.

> Sincerely,
> Mac R
> Sprint

doesn't sound promising though but thanks for sharing. :(

My question to SCC asked specifically if they were done with webOS. i guess we'll see what kind of answer that kind of question gets.

Same response I got.

I sent my request to Sprint, but i am discouraged by the fact that Palm is not offering this as a 4g phone. In fact i'm pissed about that! However, i do understand that 3g will be more efficient as the 4g load increases. THE FACT IS THAT I WILL JUMP TO VERIZON TO GET A NEW PALM PHONE. If Sprint won't man up, then fuckem, I will move on. I dont have a problem paying 30 bucks a month more for more complete service. I like Sprint, but they do not have Verizon or AT&T's coverage. I only want a Palm device and Sprint is not the only player in this game. I'm loyal to Palm not Sprint. So, checkyalter Sprint!

Their response :(

Thank you for your appreciation. I understand your concern regarding the
availability of new Plam Pre 2.

Unfortunately, as of now, Sprint is not launching any new Plam Pre 2.
However, we time to time keep on adding new phones in our stock as per
the feedback of our customers. If there will be any update regarding any
new Blackberry handset, you will be notified by high profile promotion
or it will be reflected on our website.

We have many other handsets available with us which have very good
features. If you want, you can opt for one of those. You can find the
handset of your choice from our website www.sprint.com .

Thank you once again for contacting Sprint. We value your business and
appreciate the opportunity to answer your questions. Please reply to
this email or visit sprint.com if we can be of assistance


Sincerely,
Kevin G
Sprint

And, there you have it. Palm ruinned their relationship with Sprint and Sprint said, "F You Palm! We got 4g phones on the hottest OS out there, bring your phones up to snuff or Shut Up. We will not make the mistake of putting one of your subpar phones out in our stores again!!!" And, honestly, I don't think I can blame Sprint!!! H/Palm is releasing another subpar phone (that needs tons of promo)to sell well! Sprint's just not going to use their resources to promo another webOS phone until it proves itself out there in the market and i can't blame them. However, that's not gonna stop me from getting my Pre2. The best way to send Sprint a message is to stop paying for their service and using phones that you don't like or want! Suffer with Verizon for a year just to send Sprint a message! And, who knows you might really like the all over network! This is a market econonomy and the market determines supply and demand. If you switch carriers and are willing to pay higher prices for more complete coverage then they will get the message!!!! And, trust me, I do not think Sprint wants too many of it's Premier customers finding out how good Verizon really is!!!!

Oops, one other thing that u might want to remember is that even though Sprint will let u upgrade your phone after one year, many of us are still locked into a 2 year service agreement with them through June 2011. So, Sprint is willing to take their chances on you defecting right now! Since many of us will be out of that contract agreement in June, HPalm will have time to drop that new superphone on the Palm/Sprint faithful! And, I'd be willing to bet a year's salary that Sprint has every intention on carrying the "up to snuff" HPalm phones when they arrive next year! Do I have any takers????

Well you would hope that Sprint realizes their horrible marketing of the phone was at least partially to blame and contributed to the lack-luster sales. They NEVER showed the features and benefits of this device in web, print, tv marketing or in the stores. Don't put all the blame on Palm, though they contributed to the same horrible marketing.

Agreed!

I got a reply from Sprint after using the contact us link on their website, pretty much a ho hum response:

Thank you for contacting Sprint regarding Palm Pre2. I am happy to
assist you with your query. I appreciate your interest in the Palm Pre
2.

As of now there is no as such information regarding the launch of the
phone you are asking about. I would suggest you to keep checking the
website www.sprint.com wheteher Sprint is going to launch this phone or
not.

If there is any other concern please let us know. we are here to serve
you.

Than you again for contacting Sprint. We value your business and
appreciate the opportunity to answer your questions. Please reply to
this email or visit sprint.com if we can be of assistance.

So a form letter, "wheteher" and "than" spelling and all? Morons.

HP is dropping the ball right out of the gate.

The first carrier they should've released the Pre 2 on is Sprint, because that would've shown some customer loyalty and commitment to the biggest installed base of Pre users. Jumping first to an overseas carrier (SFR), then to Verizon shows that they aren't factoring in the Palm Pre installed base of customers at all, really.

I'll accept and install the free WebOS 2.0 update OTR when it comes, but otherwise, this lack of consideration for the Palm installed base will cause me to look elsewhere when it's phone upgrade time.

I think the point is that Palm can't MAKE Sprint carry the phone, it is Sprint's decision. I'm sure Palm wants Sprint and every other carrier in the world to have the Pre 2. Sprint is the one shafting their loyal (but soon to be disloyal) customers.

I've been with Sprint almost ten years and have four phones (3 Pre's and one feature phone) on a family plan, but if the Pre 2 comes out on Verizon first we are gone. I've already done the math and I'll be spending $40 more per month on Verizon, but I'll have better phones, better coverage, and free mobile hotspot on three of the phones. Heck, I'll probably switch even if Sprint does get it!

Members and webos users... Please keep on flooding Sprint with emails. They'll finally get it. Whatever it takes > Sprint on Facebook > Emails > Customer Service > Etc.

I contacted Sprint customer service. Here is their reply:

"I would suggest you to keep checking the website www.sprint.com wheteher [sic] Sprint is going to launch this phone or not."

Clearly Sprint doesn't actually employ their own employees to respond to emails - this was written by someone who answers responses to multiple accounts (as identified by the "I would suggest" and "wheteher Sprint is going..."

Honestly: I'm so freaking pissed at the 3G buildout of Sprint since I got my Pre. I thought at first that I could roam onto Verizon but I find that it is slower than RIGHT NEXT TO ME Verizon customers, and things like Google Maps don't seem to roam (I'm sure there's a homebrew fix for that). Now they are so hot to sell the Epic and EVO on their horribly built 4G network I just can't believe they'll get around to more 3G construction.

Here's my actual full reply:

"Thank you for contacting Sprint regarding Palm Pre2. I am happy to
assist you with your query. I appreciate your interest in the Palm Pre
2.

As of now there is no as such information regarding the launch of the
phone you are asking about. I would suggest you to keep checking the
website www.sprint.com wheteher [sic] Sprint is going to launch this phone or
not.

If there is any other concern please let us know. we are here to serve
you.

Than [sic] you again for contacting Sprint. We value your business and
appreciate the opportunity to answer your questions. Please reply to
this email or visit sprint.com if we can be of assistance.
"

Kind of ironic that if you go to Sprint's Facebook page to complain you have to first "Like" Sprint before you can leave a comment. Feels like sending a mixed message...

Yes, Don't forget dan@sprint.com ... Here was my email:

Sprint shares as much of the blame for the failure of the original Pre as Palm does. But you still have a large and loyal base of content webOS users. Please do not abandon us to inferior smartphone operating systems. As long as there is a US carrier offering webOS based smartphones, my four household mobile lines will belong to them - I would rather it be Sprint.

I emailed Dan as well. I'd go to Verizon before anything else. Good job Sprint!

Dont really care for this phone, but it would have been perfect for my wife. Probably would have actually gotten more ppl to move to this phone on Sprint than any other carrier.

We'll see was CES brings. I'd buy a WebOS superphone in a heartbeat.

If nothing to Sprint then I will have to look for other phone options. I REALLY like WebOS, but right now Sprint is too good of a deal to move from for me.

Feel sorry for whoever is in charge of Sprint and Palm's facebook pages today, LOL

Did anyone else get a bad feeling about the future of webOS after all these announcements today? I can't shake the feeling that the developer support that is necessary to survive in the smartphone market won't be coming anytime soon. This is the first time I've had this feeling about webOS and I don't like it. Seriously, HP and webOS need thousands and thousands more applications to even be considered a legitimate OS, and struggling to get on a major carrier that is home to its most fanatical userbase doesn't seem like a good start. I hope that I'm wrong and that developer interest picks up, but it's going to be an uphill battle for HP and our beloved webOS.

Must stay with Sprint, Must stay with Sprint, Must stay with.... oh fuck it..Must Stay With webOS, Must Stay with webOS, Must Stay with webOS!

BINGO!!!!!

Here are the comments i put on Sprint's Facebook page:

I WANT webOS 2.0 and the Palm Pre 2 or whatever future HP/Palm Phone on Sprint's network! This is so stupid. Sprint has one of the largest loyal Palm customer bases. If you don't want to see a mass exodus of Sprint customers to other carriers, i strongly suggest you get your act together and start talking to HP soon...!!! I've been a loyal Sprint cutsomer since 1998 (12 years!!). I switched to the Palm Pre last July and absolutely love this phone and operating system. The HP/Palm webOS software is by far way better then Android, Blackberry, WM, iOS (yes, it's better then apple's operating system). It's a true multi-tasking phone. Now, with new announcements from HP/PALM about webOS 2.0 and the Palm Pre 2 coming to France, Canada, and Verizon. I am concerned that Sprint Palm users will be left in the dust. If that happens, then Sprint will lose my business along with all of my fellow Palm/Sprint friends.

Everyone, VOICE YOUR OPINION TO SPRINT and maybe they will get a clue!

Just counted (YES I COUNTED) the number of posts so far on the Facebook page... over 500... WOW! Great work so far everyone!

I put up my post too. Over 500, that's nuts. Let's keep it going.

I have submitted an email!
I have commented on facebook!

me too!

Yes, get the word out. Bombard their FB page, twitter, send emails, what ever it takes!

I also emailed Sprint
My message (tried to keep it short and to the point):

Question: I have been a sprint user since Palm introduced the Palm Pre. It has come to my attention that HP/Palm has introduced the Pre 2, and currently only Verzion will carry it at the launch. Palm's Facebook page suggests that this was a decision made by Sprint.

So the question is:
Will Sprint offer the new Pre 2 - or do I have to leave Sprint and go to another carrier to get the latest hardware?

Their responce:
Thank you for contacting Sprint regarding Palm pre2.

Thank you for your interest in the Palm Pre2. Since this device is not available to our customers, I am unable provide the details you requested. If Sprint offers it in the future, you will find product and pricing details on Sprint.com and in promotional information at our retail stores. We encourage you to watch news reports or monitor our web site to see if a change in availability occurs.

Thank you again for contacting Sprint.

Sincerely,
Simon S.
Sprint

that was a waste of time to contact sprint obviously..

Having launched several products in my day, I doubt Sprint would say a word about any new HP/Palm phone until their planned launch date. First of all, they have to coordinate with Palm's other product releases. Second of all they are not going to release a smartphone without WiMAX. HP is making its current splash with SFR and Verizon for the Pre 2 which is not worth the upgrade in my opinion. They do not want to spoil the thunder from that announcement with a better phone for Sprint. Also note that the Pre 2 does not support LTE which Verizon is rolling out now.

We have heard rumors of a larger screen with higher resolution. I would not give up hope just yet. Clear is still testing their network in many markets with a large roll-out in December. I suspect that we will hear about a new HP phone supporting Wi-Max for Sprint before CES, and possibly this year.

I think that HP is making the Wookie defense: the Pre 2 just doesn't make sense. It doesn't support 4G on anybody's network, and it took 1.5 years to develop. It is simply a spec-bumped Pre for 3G networks. How can they take 1.5 years to develop a spec bumped piece of HW that does not support WiMAX or LTE? The Pre 2 is for those people that don't want to pay the extra $20 per month for the extra speed, but want a decent smartphone. Expect a newer phone before CES that supports LTE for Verizon and WiMAX for Sprint. Sprint will get it first since they have been a Palm supporter for years. Don't give up on Sprint just yet. Enjoy WebOS 2.0 on your overclocked Pre a bit longer. I hope that it is worth the wait.

Keep sending Sprint the message...eventually, they'll understand what's going on.

I sent an email via the post on HPalm's facebook thread as well as chatted a Sprint Agent on their website. The web chat gave me the "we don't comment on future phones" line. The email I received back was also less than stellar:

"Thank you for contacting Sprint. I understand your concern regarding the
Palm pre 2.

unfortunately, right now Palm pre 2 is not available online. We keep
updating our website time to time. Once it is available online it will
reflect on Sprint.com.

We value your business and appreciate the opportunity to answer your
questions. Please reply to this email or visit sprint.com if we can be
of assistance.

Sincerely,
Michael M
Sprint"

Sprint IS releasing new smartphones without Wimax, milliman. Unless the e-mail I got two weeks ago about the Android-based Sanyo Zio and Samsung Transform and the one I got yesterday about the Blackberry Style were all figments of my imagination.

It makes perfect sense that Sprint would not carry this device. If they cant figure out a way to charge the $10 premium data fee on it, expect a long, painful delay bringing this to the Sprint network. They only want people upgrading to Epics and Evos so that they can get those extra plan fees.

I still don't get it... Why Verizon and not sprint. The biggest question many have had today is why launch the Pre2 on Verizon instead of Sprint? There is no denying that Sprint has the largest portion of webOS users in the world. Also, back when the first Pre was released it was like pulling teeth to get Verizon salesmen to actually sell the thing. There have been many stories of VZ sales reps pushing people to buy an Android device instead of a webOS device. Makes for a strange exclusive doesn

If you go through sprint's facebook wall, they are answering other people's questions. So they are obviously seeing our responses.

Did anyone else who sent Dan an email get a phone call and email from his office? I just got a voicemail and email saying to call to discuss the Pre2. I left a voicemail and I'm waiting to hear back now.

Here is the email I received:

Thank you for contacting the office of Dan@Sprint.com. I attempted to
reach you at 5:05 PM EST on telephone number (***) ***-**** and left you
a voicemail message after being unable to reach you on the work number
provided in your email. I would like to further discuss your concerns
with the availability of the Palm Pre 2 with you. If you could please
suggest the best time of day when you can be reached, I will attempt to
contact you at that time.

If you have any other questions or concerns that I can address, please
call me or reply to this email. My contact number is 757-223-3167 and I
can be reached Monday-Thursday from 9:00 AM to 7:00 PM EST and from 9:00
AM to 1:00 PM EST on Friday. Thank you for continuing to be our valued
Sprint customer.

Sincerely,
Jonathan M
757-223-3167
Sprint
Dan@Sprint.com

I think that those of us in the Sprint Pre crowd will have to wait -- probably for a bigger/better web os hand-set. Given Sprint's new push for 4g, they may not have wanted this interim improvement. They may want HP/Palm to give them a real web os phone/phones to sell.

I got my Pre in July 2009, so my 2yr contract is up about 6mos after the next CES. I'm gonna bide my time and wait for what may be a true hardware upgrade. One of the earlier posters said it best, if we storm Sprint's gates now, they may just give us what we ask for.

If HP really wanted WebOS 2.0 to make a big splash and have a chance at gaining market share, they should have come out with a phone with a completely fresh design and introduce that to the world. For example, a brick phone with larger display (not my personal favorite, but face it - that's very popular right now). Then, in 2011, come out with Palm Pre 2 for those who prefer that form factor. But they choose to introduce their biggest update to WebOS by essentially coming out with a new phone with no new hardware innovation or design? Big mistake in my opinion. I don't blame Sprint for not wanting to carry this - waste of time.

I agree with your statement 100%. I love Web OS, but decided to go to a Super Android Sprint 4G phone, a few weeks ago. And my Epic is more exciting to me than the Pre was.

Chill out guys. Sprint knows what they are doing. I bet they've got something up their sleeve, if I know Sprint. So, maybe they do pass on this mediocre upgrade to the Pre, looking down the line for bigger and better things. I'm personally not that impressed with the Pre2. I mean, another 3.1" screen? And same portrait slide out kb? I want to see a Palm super device on Sprint, and am willing to wait. I will NOT be leaving Sprint.

Sprint is pushing 4G phones, and entry level smartphones with that Sprint ID. This device has neither. I am a Web OS lover who has been there since launch day. Now an Epic owner, watching from the outside.

it seems like sprint might be holding out for the pre2 plus, (with a front facing camera & wimax).

we need to contact the Sprint Board & Investor web site? Let them know to go to Sprint Facebook page to see what all the noise is about!

wow I won't be getttin thus phone. Sucks cuz I liked the way the pres looked. I mean it doesn't even have a front camera. Sorry palm. But I'm switchin to android.

Sprint didn't want to upgrade to 1.4.5 because 2.0 was coming in just a couple of months. I'm hoping this is the same situation. They saw this as a minor iteration, which is in evidence, since they didn't do a release event. The new device(s) coming at CES will probably have 4G and Sprint decided to wait for them. I hope.

See Below - 1st Reply from Sprint & then a second just now:


Dear Steve Lilley,

Thank you for your reply. I apologize for the inconvenience caused to you due to Palm pre unavailability.

We have already forwarded this concern to appropriate department so that necessary action could be taken.

If there is anything else we may assist you with, please write to us.


Thank you again for contacting Sprint.

Sincerely,
Arnold A.
Sprint


Get the best value for your money & exercise your freedom to change plans anytime without penalties - we promise!
www.sprint.com/planpromise

Sprint.com is all about you! My Sprint puts what you want to know, right at your fingertips -- take a tour and sign up today!
www.sprint.com/mysprint.


Original Message Follows:
------------------------
You lose.




-- Sent from my Palm Pre

On Oct 19, 2010 3:37 PM, Sprint Customer Solutions ecare2@sprintpcs.com
wrote:

Dear Steve Lilley,

Thank you for your interest in the Palm Pre handset.

Since this device is not available to our customers, I am unable provide

the details you requested. If Sprint offers it in the future, you will
find product and pricing details on Sprint.com and in promotional
information at our retail stores. We encourage you to watch news reports

or monitor our web site to see if a change in availability occurs.

We value your business and appreciate the opportunity to answer your
questions.

Sincerely,
Venom S
Sprint

release the hounds (I mean the ReleasemyPre guy) on sprint

honestly I am tired of this crap. I am kind of disappointed with the pre 2. and now it wont be available in Sprint lol, u gotta be kidding me. Well I think maybe is time to get another brand. yea... getting stuck again with a 2 year contract with almost the same device nahhhhhhhh!!!

I've been due to upgrade for a good 3 or 4 months, but I am a webOS Sprint faithful...I should say webOS Faithful, because if Sprint doesn't eventually get a new palm phone I dunno how long web OS 2.0 can hold me over on a original pre, I may have to actually look into preware/overclocking then if we don't get something in 6 months. My guess is that they are waiting on the 4g version to release a new phone...but then again we didnt even get the Pre Plus.

It would serve neither Palm nor Sprint to release the Pre2 without 4g. It would be a non-starter for Sprint vs their competition. I think with a little patience, we'll have a 4g Pre2 on Sprint which would be just about a perfect phone.