Properly eject your phone from USB mode | webOS Nation
 
 

Properly eject your phone from USB mode 30

by Adam Marks Tue, 17 Aug 2010 3:49 pm EDT

Windows - Eject Connecting your phone to a computer in USB mode is a great way to manage the photos, videos or other files on your device, but you need to make sure that you eject your phone properly before disconnecting the USB cable to avoid corrupting any on the data on your device. You will know that your device have been properly ejected once the USB Drive Flash screen goes away and you have access to webOS again.

  • On a Windows computer: Access "My Computer" or "Windows Explorer", right-click on the USB drive name and select "Eject".  Do not use the "Safely Remove Hardware" icon from the task-bar, as this does not completely eject the device
  • On a Mac computer:  Just like any USB drive, either drag the drive from the desktop to the trash on the dock (it turns into an eject icon) or click the disk image on the desktop and hit CMD-E or click the little eject button next to it in the sidebar of a finder window or right-click the drive and select 'eject.'
  • In Linux: type "sudo umount /media/PALMPRE" (or replace "PALMPRE" with whatever it's mounted as) (thanks to ashi in the comments below) Alternatively, in distributions like fedora, sudo is not configured by default. Become 'root' first will work fine by typing: "su", (type your root password), "umount /media/PALMPRE", "exit" (thanks to mh3rn4nd3z3 in the comments below)
  • In Ubuntu: Right-Click on the Palm Pre icon in the desktop and click on the "Eject" option (thanks to whitemage in the comments below)

Got an OS not listed above? Include the directions in the comments on how to eject your device and I will add them to this tip!

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30 Comments

Thanks for the tip -- although I rarely ever connect via USB mode (WiFi media sync + touchstone keeps the wires at-bay), I've been using Safely Eject all-along and wondering why I had to physically unplug the USB cable to get WebOS back.

Me too. And then sometimes it would tell me I didn't properly eject it but that it was able to save my files. At least now I know I guess.

i used to have the same issue and I think it has somerhing to do with palm novaxcom. You have Palm Novacom installed if you use homebrew or dio any development. If you go to your windows services and stop novacom mnually then it ejects correctly. I'd suggest just uninstalling palm novacom via "uninstall a program" if you don't develop or use webosquickinstall anymore. Sorry for the typos, using virtual keyboard and it doesn't let you backspace on the web.

As a Mac-User, it is really hard...
Wo would ever pull his Pre into a trashcan?

I frequently have the problem where ejecting doesn't work. I use Windows Vista, and from time to time, when I try to eject it says that something is using the drive - when there is nothing that's actually using it. When this happens, the only option is force the eject.

Anyone else see this? Any suggestions?

You should see an icon on you task bar of a disk with an arrow over it. Right click on it and you get an option to "Safely Remove Hardware". Select that and you'll get the Safely Remove Hardware box where you can select the USB process you want to stop. If you've installed homebrew it's likely Novacomm that is active in the background.

Make sure you do not have a Windows Explorer window open that is browsing the drive contents.

Ohhhh, of course safely remove doesn't actually do that! Why would it? Wouldn't expect anything less from windows! That explains why the USB screen never goes away like it does when I'm using linux.

wow that could of helped me a few days ago I had to do a LARGE pic dump of my phone and hit safely eject like I do with everything else and my phone stopped working.. I could log online with the phone.. But couldn't make a call text or receive texts.. I hooked the phone back up.. Backed up everything about ready to doctor it when I decided to safely eject it again.. This time I got my phone to work again.. But since then my Pre has been acting funny concerning internet and MMS media texts.. Guess I have to doctor it after all and now I know how to properly eject it I won't have this problem anymore..

this is the first time I used safe eject and this happened.. Coincidense is I also haven't done a usb hook up since I got 1.4.5 on my Sprint Pre... Until now.

Let's just not even mention the Linux Desktop instructions? Seriously. At least give a shout out to the OS webOS is based off ppl.

I didn't know how to do it in Linux... include directions in the comments and I will add them as well!

sorry I rarely post. Also, weird things happen when I comment from my pre.

no love for Linux in this tip?

this is a great reminder for new Pre owners. I have a Pre+ from Verizon and I have never used another USB storage device that was so susceptible to data corruption. My main reason to plug my Pre via USB is to sync my favorite podasts. I do this in Ubuntu. In regards to an earier post, I often get a pop-up saying my devie is being used, in which case, I cose all other windows and if it's pertinent that I safely eject the device, I open the task manager and try to kill anything else from there. But usually I just yank the plug. In Ubuntu (i'm using 10.04), sometimes the connection is killed before it can properly eject. When I first got my Pre, all I could do is disconnect my phone a live with getting a warning from my phone to eject my device to protect against data loss. Two weeks of syncing and getting this notice and during one session, I watched 100+ photos and video clips disappear off my phone. I was using a convenient, auxiliary USB port from the front of my ase which was kinda wonky. I now use one of the more reliable pot in the rear that I've dedicated for use with my phone. I haven't had an issue since. That wi-fi sync looked appealing, but isn't it software specific? Besides, it doesn't work with linux eithe does it?

this is a great reminder for new Pre owners. I have a Pre+ from Verizon and I have never used another USB storage device that was so susceptible to data corruption. My main reason to plug my Pre via USB is to sync my favorite podasts. I do this in Ubuntu. In regards to an earier post, I often get a pop-up saying my devie is being used, in which case, I cose all other windows and if it's pertinent that I safely eject the device, I open the task manager and try to kill anything else from there. But usually I just yank the plug. In Ubuntu (i'm using 10.04), sometimes the connection is killed before it can properly eject. When I first got my Pre, all I could do is disconnect my phone a live with getting a warning from my phone to eject my device to protect against data loss. Two weeks of syncing and getting this notice and during one session, I watched 100+ photos and video clips disappear off my phone. I was using a convenient, auxiliary USB port from the front of my ase which was kinda wonky. I now use one of the more reliable pot in the rear that I've dedicated for use with my phone. I haven't had an issue since. That wi-fi sync looked appealing, but isn't it software specific? Besides, it doesn't work with linux eithe does it?

Not only tl;dr, but a double post.

I don't even know why thee are instructions to eject your phone. If you don't know how to eject devices when you need to, don't plug in any devices. Ubuntu users - same instructions as Windows. You're welcome, now stop whining.

Great tip - I had no idea about this. But I'm a keyboard person at heart. With a little more digging, I found this command for Windows XP (not sure about Vista or Win7):

rsm eject /PF"Palm Pre"


Put this in a batch file and you can keep it on your desktop or call it with Launchy.

Yes, with Ubuntu you just eject. With CentOS (and probably other RedHat-based Linuces), right-click and unmount.

Or with any Linux:

sudo umount /media/PALMPRE

(or whatever it's mounted as).

Good to know. I was transferring some wallpapers from PC to PRE the other day and did the safely remove and pulled the plug. Went to access the photos and it said Pre needed to be ejected before viewing photos. Had to restart, but now I know how to do it properly. Thanks for the heads up fellas

In Ubuntu:

Right-Click on Palm Pre icon in desktop
Click on the "Eject" option

(Alternatively, ashi's approach probably works)

To be more general, I'd put it as "On Gnome desktops:". Pretty sure the same steps listed above hold for openSUSE, PCLinuxOS, Mandriva, Gentoo, etc. so long as they have Gnome.

Anyway, here's a more useful contribution (as opposed to hair-splitting).

With KDE desktops (openSUSE, PCLinuxOS, Kubuntu, blah blah blah), open up the device notifier (found in the system tray by default), hover over PALMPRE, and click the eject icon once it appears.

Said eject icon also appears in KDE file dialogs and in the file manager (Dolphin).

"sudo" only works if you have sudo configured. In distributions like fedora, sudo is not configured by default. become 'root' first will work fine.

su
(type your root password)
umount /media/PALMPRE
exit

I was wondering about that Re: Windows. Thank you!

By default, it isn't even necessary to "safely remove" the device in Windows. As a solid state device (instead of a platter-type medium such as hard disks), Windows optimizes it for quick removal.

If you want to double-check this, right-click the Palm device in My Computer and choose Properties. Go to the Hardware tab, and double-click the Palm device. Now go to the Policies tab. You have two options, and the one you want is "Optimize for quick removal." You never need to worry about ejecting the drive before unplugging the USB cord.

If you optimize for performance, Windows will cache write operations to your computer's RAM (which is many times faster than USB can handle), and then slowly write it over USB. So if you dump a 1 GB file to your phone, Windows will appear to have finished after a few seconds, but in the background it's still pushing data over USB. Unplug it and you'll screw up the file. But this is only the default behaviour for USB hard disks, since platters are very slow and can use all the caching they can get.

Very good tip, I usually press Eject Icon on the left pane on Ubuntu, but the tip by whitemage works just the same.

1. In windows always eject and make sure your done copying all the files. Here are some other hints

2. The pre way back when had that internal memory issue for saved games/apps. It doesn't anymore and it will let you write data down to the very end. watch it if your full on mp3s and then install a bigger app.. if you hit that sweet spot you will get stuck in memory errors.

3. Dont ever and i mean ever plug it into the usb chargers of the ford synch models. it will not work with synch and it will try to read it like its storage and basically corrupt all your files.

That's odd. I'm using Win7, and I have Novacomm installed. I have always ejected from the 'safely remove hardware' and have never had an issue. It always restored the phone out of USB mode. Now on a WinXP machine, it never works. Things that make you go hmmm.

Great tip...I've had a Pre since it launched on Sprint last year and didn't know about this. I'd been using the 'Safely Remove' icon since the beginning. Thanks for all the tips, PreCentral...you guys rock.

for all those with novacom issues, turn off dev mode. Then novacom won't connect when you plug your phone in.