PSA: Sites offering you a TouchPad refund really aren't [UPDATE: Okay, they really are] | webOS Nation

PSA: Sites offering you a TouchPad refund really aren't [UPDATE: Okay, they really are] 36

by Derek Kessler Wed, 31 Aug 2011 7:08 pm EDT

UPDATE: HP replied again this morning from Germany to let us know that this actually is real. They've contracted with an outside agency - Greenova Services GmbH - to handle the refunds. We still think it's ridiculous that they're asking for bank account info (seriously, what's so hard about a check?), but it's even more insane that the various arms of HP are so disparate that they couldn't communicate effectively that this was in fact a real refund program. Here's hoping they've called off the legal hounds that they ended up sending after themselves.

Source: HP Refund Program

Recently a new site has popped up in Europe to take advantage of HP’s fire sale discounting of the TouchPad tablet. While many US customers who bought their TouchPads before the insane price reductions have been able to secure a refund for the difference, the same isn’t necessarily true in Europe.

So to take advantage of the desire for money back, some lowly scammers out of Germany decided to put together a fake “HP Refund Program” website to lure in these scorned TouchPad buyers. Red flags went up immediately when we saw the web address (not the typical HP gobbledygook URL) and then even more when we saw that the site was asking for bank account information.

We reached out to HP to confirm our suspicions, and as we suspected, it’s a fake. These crafty buggers managed to create an HP-looking website with the sole purpose of scamming disgruntled TouchPad buyers. Truly despicable. Thankfully, HP’s reaching out with their legal stick and is going to whack this site up the head.

Two things, one: If you want a refund for the price difference on your TouchPad, contact the retailer from which you purchased it. Two: If you gave any of your information to a website like the one we’ve described (we’re not going to link to it), immediately contact your bank and let them know that your account may have been compromised.



That DS9 episode was awesome. :P

So many were. It's easily the most underrated of the Trek series.


Wow... is it a true testament to how awesomely geeky the WebOS community is when we actually recognize which DS9 episode that picture's from??

So.. a.w.e.s.o.m.e.!!

LOL, who else but a bunch of nerds would stick around on a fringe platform in terms of sales because it's the best in terms of usability ;)

omg, i have a tear in my eye.

ds9, imho, is the best trek series ever. from beginning to end, i loved it.

if netflix let me stream it, i would watch it over and over. i think thats coming soon though.

FYI for any Canadians:
BestBuy (Canada) and FutureShop have both implemented the same policies as BestBuy in the US. I was able to receive price adjustments for my 32GB TouchPad & various cases (purchased from both stores).

I recommend you take print-outs of the respective BestBuy and FutureShop Community Forum's FAQs if you go to the store to process a price adjustment:

And if you're one of those few original TP owners whose retailer won't pricematch or let you return it, don't worry, HP is going back on their word again and doing nothing for you. A-holes!

I bought my touchpad from walmart and was told by walmart customer service there would be no price reduction refund. Even HP live chat on my tp said the weren't sure. The statement in this article about most people in north america getting their refund isn't accurate.

Most bought from HP or Best Buy, and thus qualified for the price matching.


I bought a TP 16GB and a Pre 3 on preorder, and paid full price for both. I had actually given up hope of a refund, as I had called HP UK and they said as they are not actually now sellign the items, they don't have to price match.

I also just cancelled the purchase of another Pre 3 this morning, which is a mistake after seeing this. But at least I got my money back. Thanks for the post, otherwise I wouldn't have known about it at all.

That's not a bad deal, although I sprang for the KB, case and Touchstone as well. Regret selling on the Pre 3 now, it will be a bit of a collectors item.

If they are now matching the prices, does that not mean they will be stocking both and are as such obliged to refund? I was blanked a week ago when they thought they were never selling either again.

I have to say, unless I had spotted the update - I would have nit checked it out. You should really change the headline.

I spoke with Executive Corporate Relations who passed of my case to "Palm" whom they have no "jurisdiction over." Palm was not willing to help at all! Didn't even seem to understand why I would a customer would feel jilted.

the site is real, even hp Germany posted it on their Facebook Page. The only problem at HP is that nobody knows what the other is doing.


HP sent the site to all their retailers some days ago. (

please, update the article.

LOL, who else but a bunch of nerds would stick around on a fringe platform in terms of sales because it's the best in terms of usability ;)

LOL, who else but a bunch of nerds would stick around on a fringe platform in terms of sales because it's the best in terms of usability ;)

I kinda wanna see how good of a job they did replicating the hp site.

This is one of the main reasons why I keep coming back to this site! "In The Pale Moonlight" was the name of that episode and DS9 is my favorite TV series!!! I love Precentral!!!

Ohh Derek ! Bad Journalism (taking DS9 aside). Your talking about the real cashback program in europe. This cost's you a hand full of Kudos (credibility).

Seems par for the course with him

German website link on the refund-Website too.
It seems its NOT a Fake:

Yes, the site is real and no fake. HP Europe uses this site for their refund program. It would be great if you do not post such a bad news without proving it... So, delete your news post.

I think its a refund-webseite from HP Germany or HP Europe and HP in US dont know this. ^^

They are genuine and legit. I already PM'd the author earlier. See HP Deutschland on Facebook and Twitter.

"what's so hard about a check?"

At least in Germany checks are not very common. Maybe that's why they are not offering this.

@ Derek: Us others have pointed out, this is not a fake site. And why not a cheque? it's because in germany cheques have been dead for quite a look time, nobody uses them anymore, and almost no one accepts them.

Exactly. In Europe it is common to share bank account information to transfer money.


Once again, HP shows they have it together. It's this kind of carefully planned and tightly organized execution that will make customers flock to them in the services business.


So it appears HP management game plan is this:
1) drive away all of your consumers/prosumers by getting out of hardware
2) drive away all of your enterprise customers with business decisions that appear to come from a Kindergarten class project. Also make it known that there is no internal communication within HP.
3) ??
4) Profit.

lol, that reminded me of the south park underwear gnomes and the missing step between stealing all the underwear and profit.

i think the disconnect between hp's recent actions and realization of profit is just as vast as it was for the underwear gnomes.

Just filled out the "refund application", they say they will process it in the next 7 days and if the application is valid I would get my money within 45 days. So let's wait. Again ;)

Everything is hosted on HP's servers ( btw.

Has anybody received their mail-in rebate check (or even a status update) for being an early webOS cell phone adopter after buying the 32GB TP in the first month of release?

Just curious...

the discovery that this site is in fact real, and that hp really does have a refund program in germany, really deserves a new post, not just an update to the original COMPLETELY FALSE article, with the COMPLETELY FALSE headline, with all the original COMPLETELY FALSE text and original COMPLETELY FALSE picture (good DS9 memories though it does provide).