PSA: TouchPad owners should not delete apps from the launcher [Update] 41
If you've been a TouchPad owner for more than a few days now, you've probably run into this problem at least once already. There is a bug in how the device stores and manages local data in your applications, such as TapNotes or Wordpress, that will cause all Web SQL data to be completely erased after certain steps are taken in the launcher. Note that this is not a bug in these apps, but in the device operating system itself.
As far as we can tell, and this may not be the only way to duplicate the bug, you can delete all locally stored data such as log in information, notes and tasks by first launching an app that uses Web SQL, and then deleting another app that uses Web SQL from your device. Because users are virtually unable to know which apps use Web SQL, it is highly advised to not delete any applications at all from the device until HP releases an OTA update with a fix, or unless you just enjoy the risk of having your data destroyed.
If there are other ways to activate this bug on the device, we'll be sure to share them here. There is also some speculation that doing a LunaSysMgr restart (resetting the device) while running one of these apps could cause the problem to show as well, but we have been unable to confirm this directly. We'll also keep you updated on the status of a fix, which we hope will arrive very (very) soon.
Update: Ben Combee of HP's webOS Dev Relations Team has responded in a forum at the Palm Developer Portal with the exact details on how to exploit this bug, and to say that they are working on a fix that will be added in the next OTA update. Good deal, and even more reason to have that OTA released sooner rather than later.
Source: Palm Developer Forums; Thanks, Doug and Steve!



























41 Comments
Does the pic of your launcher resemble one of the outcomes? There are no Downloads and Settings tabs.
Didn't take long before the photo was changed. I saw it too. Is someone working on the launcher tab patch? I sure hope so. I do like how I can see your background in the launcher in this photo. Where is this patch?
PS Sure wish I could leave this comment from my TouchPad! Why are comment reply/post broke on TouchPad?
I can leave comments from my wife's Android tablet.
Yeah my ipad does it as well. We just need a Playbook owner to chime in.
sent from my playbook.
i call bs. the touchpad is infallible and meets MY needs. u don't need apps anyway since you can go on websites themselves since the touchpad can support flash for the full web experience. take the youtube app, for example. going to the full website is much better than going to some crippled app. make a bunch of browser bookmarks and your'e good to go. webos also has true multitasking and can transfer urls to other devices when i tap them together. my biceps have also gotten bigger since using the touchpad. it's a terrific blend for both work and life.
Stung, you sound bitter.. and jealous. It doesn't look well on you.
I had noticed this with Mojo apps in the emulator (http://forums.precentral.net/hp-touchpad/286534-hp-touchpad-bug-issue-tr...). I can totally reproduce this by launching drPodder and setting up feeds, then deleting something like LinkedIn or Evernote, and reopening drPodder to see that all my feeds are gone.
How do we know a fix for this problem is coming out in the next update?
They said a fix is coming in the next update in the forums.
https://developer.palm.com/distribution/viewtopic.php?p=82175#p82175
They also said Flash was coming "in the next update" near two years ago...
HP:
Hopes &
Promises
M.
Those were promises, yes. This is certain from them. They said they fixed it and it will be in the next OTA update.
If it's not there, THEN you can get on them.
I guess we'll find out "in the coming weeks".
M.
Thank God I only got my TouchPad a few days ago, because I've already been hit with this, and I would have been furious if I had lost more than I did. I hate to repeat myself, but does *anyone* in HP's programming shop know how to do their jobs? A code-review very likely would have caught this problem. If they didn't do one, shame on them. If they did do it and didn't catch it, GO HOME. If you can't come up with a proper DB schema and/or write proper SQL statements, you shouldn't be in the game with the likes of Apple. Really???? Having said this, I really am pretty happy with the tablet so far, but after another pie-in-the-face like this one, you can't blame me for having doubts again...
Addendum: I tried to leave a comment on my TouchPad, but couldn't. The log-in worked from what I could tell (it says "Welcome BobAtPitt"), but there was no input box for the comment (just a "Register to comment" type of link)...
A good QA session would've caught it as well. Add this to the list of blunders they could've caught if they tested well, which includes PDK apps being unable to save to the usb partition and the media indexer bug.
just for good measures: SPRINT!
Seems like a signicant bug. Would you guys advise waiting to buy one or will the update be released soon?
Side Note: I'm kind of a neat freak and I can't stand having a bunch of apps I don't use. As I decide an app is useless to me (buggy, beaten game, ect) It has to go away.
there will always be some bug, so I would say go ahead and buy. If you dont like an app, just move it to different page at the end.
If you buy it now, you're just gonna have to resist the urge to delete until the update goes OTA.
On the other hand, there are many other reasons to wait for the OTA (improved stability/speed, missing apps, etc.), so you just have to weigh the options.
You're deleting apps wrong.
Jon
Sent from my Veer
shut up! you ifan there are so few apps I doubt this will be a big issue for most users
well, that's it. After more than 7 calls to Butler service, and 11 days of frustration, I decide to return to the store the Touchpad and get my money back. I'm, very disappointed with HP to release a product unfinished.
hey I guess you didn't know but they officially release the product tomorrow. You must have gotten a fake or something
there were on the stores since July 1st. I bought mine on the 5th...
I think Tango was telling a joke.
Perhaps you were making comment on the 'soft launch' and that why sell something in the big stores if it isnt ready... anyway...
HP is holding in their hands the key to steal second base from Android and RIM, but they need to move much more quickly and, ya know, USE THEIR BRAINS. They badly need to prioritize. Get the basics working right (or just plain working, e.g., add the ability to create a folder in the email app), and fix the damn bugs. And they need to create test cases, and do regression testing as necessary. I used to use a great tool called StarTeam to track software revisions and bugs. I wonder if it's still around...
Addendum: Oh, by the way, HP is *still* not saying Thank You in their app catalog receipts. Sometimes it's the little things...
So what can you do if this has already effected you?
Nothing really. All that data is gone now. You just have to watch out so it doesn't happen again.
Actually, looks like there might be a way to recover data. Try this:
https://developer.palm.com/distribution/viewtopic.php?p=82971#p82971
I've delete half of the the apps that synched from my Palm profile, which were downloaded from my Pre Plus, mainly cuz I saw no use in them because of the incompatible screen size. What does this mean? I also noticed that the app logos are still present in the launcher. When I click, it opens up to the catalogue. Oh wait just restarted and they're all still there. hhmmmmm
I'm basically waiting on this update and news on the opal. My wife uses the iPad and I want a personal tablet for work. I thought about a playbook since prices dropped for used ones down to like $350 dollars, but the lack of an email/calendar app and Skype kills it. You would think after a few months they would have gotten those out considering the heat they've taken over it. Still though, it's a dual core 1 gigahertz processor with a gig of ram and two cameras, so it certainly has legs. Plus 7" screen makes two handing on the keyboard easier. I hate to say it, their qnx OS feels more like webOS than webOS does.
Yeah, QNX could be a real threat to webOS, but I think HP has time to blunt this if they move quickly. I've come up with a priority list I think HP should follow:
1) Fix the really bad bugs first. Here's one for you. There's a screen clipping problem in the (otherwise) great WordPress app on the TouchPad. It might be an app issue, but it "smells" like a webOS glitch to me.
2) Get the big apps out. No need to elaborate.
3) Put out a "continuing series" of TV ads highlighting the differences between webOS and iOS. I.e., the first ad would be voiced, "Reason Number One Why Your iPad Sucks" (or "Reason Number One Why My Tablet Is Better Than Your Tablet"), and show off the multitasking with actual screen shots. PLEASE, NO FANCY GUYS IN TUXEDOS PLAYING THE PIANO. That just wastes time and "real estate"
4) Get a FULL TouchPad to PC synchronization ability working NOW (USB partion-stored media files optional). The homebrew community got it done (more or less) with "Save/Restore"; HP needs to allow non-techies to do it too, which means a more expansive, integrated solution. And the resulting back-up needs to be in a single file, and encrypted to make it secure enough to pop on a thumbdrive or external hard drive. THIS IS NON-NEGOTIABLE. Don't worry about pissing off developers by coming out with your own solution - clearly, HP has complete knowledge of the underlying operating system and file structure, so it would make sense for them to do it. Being able to trumpet "Full PC/Mac backup!" adds to their cachet. Frankly, too many companies (including Palm) have demonstrated that we cannot rely on cloud storage to back up our critical data.
5) There are several critical gaps in TouchPad functionality . I won't rehash what others have said. I'll just tell you what bugs me: a) No real or virtual cursor keys to move the cursor (this one really infuriates me!). b) No "advanced gesture" to easily move to the previous or next apps. c) Speaking of which, switching between apps in card view is fairly quick and easy on webOS. That is, until you launch the 5th or 6th app (yes, I often do this, especially when I’m paying bills). We need a faster way to select the running app you want (without killing off the existing way). I propose that HP adds a new row of icons on the home screen below the usual set of “favorites” icons. These new icons denote running apps; i.e., the “active task row” . Since icons for running apps can be omitted from the active task row if there are already icons for them in the “favorites” row, they really don’t need to worry about having to scroll these icons – most users probably use 9 or fewer apps on a daily basis, so there are enough icons in this new arrangement to accommodate them. If HP implements this, I recommend that they DON’T do anything really fancy like rearranging icons on the bottom row if they rearrange windows, or if they launch more apps than for which there is room. Keep it simple. d) I don't like the fact that HP isn't encrypting data before backing it up to the cloud (correct me if I'm wrong). If HP insists on storing everything in the cloud, it MUST BE ENCRYPTED during transport and on-disk. This will virtually eliminate the headache of dealing with hacker break-ins and the resulting customer outrage (can you say, "lawsuits"?)
@BobAtPitt - good real life feedback there.
What you're looking for above re point c) the row of icons of running apps is basically how Android tablets do it (but it's a vertical row of widgets showing what's running in each app). They have that instead of Card view.
I personally like the way that HTC have done it with Sense 3.0 - granted it's not a running App view, but a homescreen view that flips between homescreens (right or left) in a carousel fashion. If you flick through them quickly enough the carousel shrinks to a smaller zoomed out view, making one flick, flick farther - speeding it right up (and letting you see more screens in the carousel).
If webOS did something like that it would be sweet - who says the cards need to be 2D?! ;-)
as someone who had an og sprint pre, is now using a thunderbolt, and has followed webos for years i can only say when i went to buy a tablet the functions that are native to the playbook won me over. it truly feels like an upgraded version of webos. plus i snagged a 64gb with accesories used off amazon for 550. btw, this was posted with a playbook. :-)
As a former Palm Garnet user, one who considered webOS but went a different direction (a good move, it turned out), one who still tracks webOS on PreCentral everyday, I am amazed at the overwhelming negative stance and downright frustration from the users, consistantly, blog after blog, post after post. If this all is any kind of gauge of current and/or coming market reaction, HP has some very, very steep challenges ahead. And, after reading through it, can't say as I blame people for their hostile venting(!)
Wish i knew this sooner, All of a sudden my searching doesn't work or pull up any apps when i use just type to search an app to launch, also lost all my squeezebox data and data from a few other apps. Not a fun bug :(
Whats the word on that update, still on for this week?
With the release of the very recent version WebOS 3.0.2 68 HP TouchPad OTA update, did it fix this problem? Can I now delete apps as needed?
I would like to know as well if the OTA has fixed this issue or not.
Me three. Has this been fixed? I just bought one and wonder how to go about uninstalling things.
Apparently, it has been fixed, see:
http://forums.precentral.net/hp-touchpad/290640-can-we-safely-uninstall-...