QVC refunding $110 plus price match to TouchPad purchasers 33
Thu, 11 Aug 2011 4:08 pm EDT 
We might mock QVC for being, well, QVC, but there’s something to be said for customer service. While most retailers offer price match and price drop policies, they require customer intervention to make it happen. QVC, on the other hand, doesn’t want to deal with you calling them to get your price drop refund. Instead, they’re just giving it to you automatically, and QVC cut the price by another $10 over HP’s price cut. So if you purchased an HP TouchPad from QVC before the recent $100 price drop, you should be looking at your inbox for news of a $110 refund. Needless to say, we’re going to be dialing back our QVC mockery. A copy of the discount letter is after the break.
Dear Valued Customer:
I'm writing with good news about your order for the HP TouchPad 32GB Wi-Fi Touchstone Dock & Case, item E167734 / E167900, which you purchased for $659.00. The price is being reduced to $549.00, and we're passing the savings on to you!
A refund in the amount of $110.00 has been issued to your original method of payment for every HP TouchPad you purchased.
For your convenience, you can always view the status of all your orders and returns by visiting QVC.com. We're also available to assist you in Customer Service at 800.367.9444 between 7 am - 1am Eastern Time, seven days a week.
We look forward to serving you again soon!
Best regards,
Dan McDermott, Senior Vice President
Customer Services
Source: PreCentral Forums; Thanks to everybody that sent this in!
33 Comments
That is service!
F'ing crazy!! I would assume HP is kicking in for this.
yw, Derek. With this, the $50 rebate, the $50 in apps...I'm a happy man!
I agree ^^^ Checked my email and saw this today. Makes me happy. The $5o credit for apps was nice and this is just icing on the cake. Hope HP isn't losing their a*ses ...
I looked to order one and it's not available at this time. :(
They've been sold out for a while. Who knows though I do have an unopened one in transit back to them had 2 orders pending (2 different CC's), went to cancel the extra order and they had shipped 3 days early.
So keep an eye out, maybe they will have one in stock. =)
But for webOS that's a good thing I suppose.
QVC accountants will be very busy over then next few months if they have to give refunds every time the TouchPad has a price cut.
Does the sun ever shine in your world??
QVC just went up a million cool points. I never expected this.
QVC, made things right.
How about that. What happened to HP "making things right"? All they did was a $50 app credit. QVC refunded the price drop and then some.
I gotta buy from QVC more often, especially HP products from QVC...
Got that email a few hours ago...
:D
PLEASE PLEASE HP .. Start doing something in the line of promo prices for us loyal WebOS fans in Europe.
Why are you only focusing on the US market? HP is a massive brand in Europe and yet we are paying way more than our friends in the US. Bring the price in Europe down by 100 eur and we will br flooding in to buy TP's!
C'mon HP ... TP sales is a GLOBAL market!
sweet, I ordered mine about a month ago, I sure can use 110 dollars....
Good on QVC.
Here's what I don't understand. According to all the HP price defenders, radically dropping the prices inside of the first couple of weeks of the hard launch is just SOP for the company. Why is QVC reacting in this unusual manner to what has been described around here as no big deal? I'm sure it must all just be a part of the well excecuted plan.
Well since EVERYONE that ordered from QVC is within their 30 day return window, my guess is that QVC with HP are doing what HP/BB/Costco/etc have done and honor the price drop within the return windows. This is SOP for retailers in general.
Then why are we patting QVC on the back for doing the standard retail thing?
Most times you have to call or go into the store. This reduces anyone having to call and request a price match. Then the price match is more than the $100 MSRP drop.
You have to remember this was a bundle deal, ordered by mail, discounted from MSRP, with no interest over 5 months.
Mail order is usually a little more difficult, especially dealing with a specific bundle that was further discounted from it's MSRP. In this case I think most reasonable folks would expect to get a lower refund since we did not pay full price for the TP.
While it may be official policy for some stores, most stores don't go out of their way to give you back the difference on anything that's dropped in price.
In fact, Amazon.com doesn't even allow post-purchase price matching. Their official policy is 'we don't allow it'.
QVC actually reaching out to their customers is top notch on their part, and worthy of mention...
Yup, which is very disappointing with amazon. It is one thing to not price-protect against small increments due to supply/demand that they always have on their site. It is another thing to not price-protect against manufacturer price cuts less than 2 months after an item has been launched.
A shame really, this was I believe the most expensive item I purchased through amazon (I have purchased even higher priced items through other sites, all of which seem to have better buyer protection).
I may stick with amazon for cheaper items since they are not always the best priced for expensive electronics in my experience anyways.
Oh well, at least I got the app store credit from hp :)
WebOSheep comment of the week. $100+ Price Drop within 15 days of a products official launch is Standard Operating Procedure! HAHAHAH.
Why would you buy any HP product when it come out if you know SOP is to cut the price by 20% within 15 days.
How about you WebOSheep start accepting that this thing has not been selling and HP is trying to find a way to get people remotely interested in buying it!
So Funny!
I received the email also! Great service from QVC. Love my TouchPad. Just bought another one for my wife so I don't have to share!
Wow, impressed...
That is great customer service. However, QVC appears to be no longer selling the Touchpad on their website.
Touchpads are really cheap on ebay.
I bought my 32GB touchpad at Staples for $400, but I'm going to return it because it's lacking some apps I need to be productive with it.
I'll be waiting for the pre 3. Once that comes out then i'll decide if I should get the touchpad again or not... this time off of ebay.
I Love my touchpad and I'm so glad QVC came through with the rebate.And I will be looking for the app cash too. In my eyes HP and QVC did the right thing and I just hope they keep making this pad the best it can be. I hope better and better apps keep coming and the up dates keep coming because I still think this touchpad is a good product. I turn down the iPad. I hope HP Stays proud of this Touchpad. One more thing part of the wanting of this pad was that pre 3 which works with this touchpad. Do You think its really coming or not? You know it had were you can use the WiFi of the phone to run your touchpad right? Did I get that right?
I, too, purchased my TouchPad from QVC and was happy to get that email earlier today. I'm a frequent QVC shopper and have never received an email like this from them about a price difference. Makes me like them even more!
Way to go QVC. Too bad I used Best Buy.
-Posted from TouchPad
Very happy once i received the email from QVC. With the $50. rebate and $50. app credit. WOW. I'm sure this is saving alot of QVC 30 day returns and extra work they would've had to do. good business decision. I luv WebOS.
there was a significant cost savings from th beginning. Touchpad+case+touchstone was $730 retail but the qvc bundle was only $659. Add the $110 rebate on top of that and qvc customers did better than very well.
This just made my day! I
wow - great move by this company. Wish Walmart would do the same!