Should Palm Have Re-Enabled iTunes Sync? | webOS Nation
 
 

Should Palm Have Re-Enabled iTunes Sync? 62

by Dieter Bohn Thu, 23 Jul 2009 10:17 pm EDT

Our pal Rene Ritchie at sister-site The iPhone Blog has put up what he admits is "an editorial of the scathing variety" about the just-re-enabled iTunes sync functionality in webOS 1.1 and we have to admit, we think he may have a point here.

At issue: Palm playing chicken with Apple when it comes to something as important as syncing media seems like a recipe for a bad user experience.  "Can I sync music to my Pre today?" ... "Dunno, let's see what the latest in the escalating war of software patches is."  We'll let Ritchie tell it:

What’s so wrong about it? It doesn’t serve the webOS/Palm Pre user. Bottom line, no company should ever base a user experience on something they don’t own or license. Regardless of caveats like version numbers, Palm telling Pre users they can sync with iTunes when Palm can’t guarantee it will work going forward is irresponsible.

Truly, though, you need to go read the entire article - Ritchie makes a fairly strong argument about us users being hurt by this back and forth.

Sure, you're reading this blog so you 'get' what's going on here and are more likely than the average user to know what the present state of iTunes syncing is.  But would we be better off with a sync experience we know Apple won't break?  Should Palm create an in-between software app?  Are the many 3rd party software solutions out there good enough? 

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62 Comments

Absolutely agreed.

Pre users don't have to worry "Will my Pre sync today?" just be wary about upgrading iTunes. Rene, while makes great posts, seems to be very insecure about his iPhone and the status it gives him. Sheeeit, I'm thankful for the Pre. If it was never announced then the upgrades I got on my iPhone wouldn't have been nearly as thorough as it is now.

That's a helluva lot of votes in a very short time! This is the first blog and forum type site like this that I've ever frequented. Looks like many others are also enjoying it.

I dont use Itunes cause I always thought it was a big piece O' overated poo. I think its awesome what palm is doing. Any one that owns a pre should not be using Itunes anyways. Amazon is a much better company. There are tones of third party software that works fine. I need a option that says "I think its awesome but screw apple and Itunes."

Power to the Pre

Preeple.

ppl have live with 8gb of info for a long time, they can handle it.

Sorry but there isn't a device out there that can hold my whole media library. Last I checked it's about about 200g. Just in mp3 files it is around 60g and growing daily(transferring my vinyl to digital). I think you will find that the average person is happy with around 2g to 3g worth of music and maybe a few movies adding another gig or 2.

YOU GOOD SIR, just hit the proverbial nail on the head.

Agree 100%: WHO... FRIGGIN... CARES? All this fuss over

I guess I consider thousands of hours of music enough for me.

Fuck apple and their fan boys.

he isnt worried about the end users, he is worried that apple is showing their true colors (they are just like MS if not worse) and he doesnt want ppl to know the true apple.

btw, i voted for the second option, but palm should creat their own or partner with someone who want to do this.

i understand why they havent (time and money) created their own yet, but hopefully they will one day.

You nailed it. I'm having fun watching Palm mess with Apple but I had to dust off the iTunes to sync playlist and I don't like that. I hate, hate, hate and then hate iTunes. It hogs memory, starts slow, won't let me control my media the way I want to and searches the media library non-stop to tell me that I might like some artist I've never heard of. ITunes is nothing but a marketing tool for the evil iStore. I hate it almost as much as I hate the crappy running windows version of QT. Palm keep playing messing with Apple but either give us support for other playlists or maybe an app.

Has Palm or Sprint advertised the Pre as iTunes-compatable yet? I mean, their commerials don't say anything about what the Pre can do, and the copy literature doesn't promote iTunes support, so I don't see any harm in the re-enabling or future disabling of iTunes sync support.

It was in most of the press releases from Sprint and Palm before launch and if you do a google news search it's one of the most covered features of the Pre. It was(is) list in the how-to that can with the Pre for syncing media to the device. As far as ads no it has but most of Palms ads are just creepy and don't talk at all about what the phone does. Sprint's ads are better but still seem to talk more about the "Now Network".

ashton tate? wow the memories.

;)

Exactly Skykeeper!!!

Apple modifying iTunes so that it can't interoperate with the Pre would be the equivalent to Microsoft modifying Windows so that it would no longer interoperate with the iPod in favor of their Zune product.

BTW, I always just copy my media to the the Pre like a hard drive and dislike all types of sync software in general. Even more though, I hate not having choices! I don't want the Apple Big Brother monopoly telling me to listen to music I have to use their format, their sync software, I can't use stereo Bluetooth headsets, etc, etc... DOWN WITH BIG BROTHER APPLE!!!

I imagine that from Palm's perspective, Apple and Palm don't have to go cat and mouse ad-infinitum, trapped in an epic, lifelong battle.

Instead, Palm just has to keep up with it long enough for there to be a critical mass of Pre owners and sympathizers to sway public perception against Apple's anti-competitive behavior. Ideally, this kind of ballsy behavior would influence other phones/digital audio players to jump on the bandwagon and hack iTunes support as well. I'm guessing that Palm hopes that with enough loud voices, Apple will give up and back down.

ALthough I agree that it would be cool if it were more legit! And although I dont use ITUNES, I would prefer to have an option to sync it if I were to use it..

APPLE isnt going to let the PRE have SYNCING legitely without paying for it. Its like watching free movies online, Id rather some than not at all

See I've wonder all along if this was the case. Palm has stepped right up to the Apple line and the sand and took a commanding step over the line. First with the UI and use of the pinch and stretch gestures that Apple has claimed they invented and the bump at the end of a scroll. Then the whole iTunes thing. I've been wondering if they are hoping Apple calls in the Attorneys so they can dust off all those touch pattens they have and collect some of those iPhone and iTouch dollars. The thing about all this is I read some where that the iTunes sync was in fact a Linux script that has been around for a while in the wonderful world of open source. See this all maybe simply be Palm saying why waste the time developing software to sync the Pre when we can do this and get uses of software everyone already knows and have used.

Oh another thing ... the 2 YES votes are pretty ill-thought out though... the 2 NO votes are good.

Your only asking about the mentality of the USER with the 2 yes votes... keep YES #1, but make yes #2 something like "Yes because some syncing is better than none"

I dont blame apple for being monopolistic, they just want to keep the money in their court. You would too.

Yes but in a free market, where is the line drawn? iTunes is the largest music store in the world and controls last I heard 20% of the market. Making it difficult for users to use other devices with iTunes is either bad marketing or a way of them trying to control both the sale of the files and devices and locking all other devices out. Unfair business practices? Is bundling your web browser with your OS and locking out other browsers unfair business practices? Do I blame them for trying to control the media market? No but does it make them evil? Yes!!!!!

FAIL, go troll somewhere else.

I don't think Palm should have "fixed" the iTunes sync issue or even list it as a feature from the beginning if there was a chance Apple would remove it. If Palm talked to Apple ahead of time and they ok'd it, then it would be fine. But by doing it on the sly, they're going to be hurting their users who use iTunes on a daily basis. Everytime Apple releases a new version, those users will not be able to sync their music (at least the way they're used to doing it).

We all know the reason Palm included this feature was to try to steal away iPhone users who loved using iTunes. But unless they can figure out a way to prevent Apple from "fixing" iTunes, this game they're playing is not going to end well for them.

I think this is great publicity for Palm! The more Apple puts up a big fuss about it, the more the general public is going to wonder why Apple feels the need to block this phone from Itunes.

Even if Itunes ultimately wont work with the Pre, this "war" will make sure everyone knows about the Palm Pre, and that Apple thinks the Pre is a real competitor.

I don't use sync applications, simple USB drive mode works for me. But I find the back and forth amusing even though it's only occurred once thus far.

This feature does not mean much for me, but I do like the drama of it.

I do not use iTunes and am currently using MediaMonkey to great statisfaction.

I don't think this is really about Palm syncing with iTunes at all. I think it is mostly a free publicity thing. Just look at what made the news articles all over... it wasn't that WebOS went to 1.1 and had new features. Every article is talking about Palm re-enabling the iTunes sync AND making a direct comment back to Apple. Apple clearly has the edge in terms of news articles on a regular basis, I rarely see anything about the Pre and usually when I do it is in regards to the iTunes war.

I think Palm is playing a very good game. I don't think it is taking extended periods of development time for them to play this cat and mouse game. At the same time Palm is forcing Apple's "monopolistic" hand.

True Palm should be working on their own software while they wage this war, but there are plenty of 3rd party options that get the job done until that time.

As it stands, I don't see a real downside for Palm on this issue.

Legally:
They are using open source and if Apple challenges further, I don't think it will be cut and dry... in fact it could come back on Apple.

User Experience:
Plenty of options and for those die hard iTunes users, rejoice while it lasts. I don't think it will turn people away from the Pre wondering will I be able to sync or not, because it really is a mute point.

Press:
Palm is getting everything they could dream of in terms of coverage and buzz. At the same time Apple's biggest defenders are those under iAnythings brain washing.

Overall:
It is an interesting Fencing match that keeps the buzz going for the Pre while it settles in to it's own.

I say "Go Palm! Go!"

Personally, I think they are both in the wrong here.

Why would Apple deliberately break an interface to a device which will make them money by selling songs from their store? The point that I don't think Apple gets is that no one is going to go out and buy and I iPod exclusively because they want to use iTunes. However, there are people that have non-apple devices that would like to use iTunes. So how can Apple see this as cutting into their iPod sales? They should really see this as an opportunity to expand the use of iTunes.

Likewise, why wouldn't Palm go in and make some kind of agreement with Apple so that they are notified of future interface changes so they make sure they can roll out updates to their devices before the changes impact. I do not want to have to stay on some back level version of iTunes just to support syncing with my "player of choice". If I must make the "investment" of moving to another tunes manager, I would rather make that change now and not have to worry about my interface breaking some day.

I just thought I'd throw my 2 cents in here.

A lot of people compare how Palm is syncing with iTunes to how other vendors such as RIM are doing it (via some third party interface).

I repeatedly hear people whining about how Palm is "lazy" and should "write their own media software instead of piggy-backing off iTunes".

These people quite simply are oblivious to / ignorant of the paradigm of the Pre. They're stuck in an old paradigm. (This is the same old paradigm that people live in who want palm desktop sync, etc.-- it's not bad or wrong to prefer that method of working, it's just not paradigm the Pre was designed for.)

Palm's goal is not to reinvent the wheel with regards to applications that people are already using and familiar with, but create a device that can integrate as seamlessly as possible into the systems they're already using. Gmail, Facebook, Exchange. ITUNES. It only makes sense that Palm would try to offer iTunes integration, because they know how many people already use iTunes to manage their music. It's not a function of laziness. It's a function of user experience being the priority.

Who wants to use Palm software to manage their music when they've already got an extensive library managed by another app? Do you know what a pain that is? Who wants to use TWO libraries if they still have an iPod they want to use? (This never worked for me-- there was a time when I owned both an iPod and a Sony mp3 player, and Sony's software was just crap, look where they are in the portable music market now.)

Seems like a given that iPod users will continue to use their iPods and therefore continue to keep iTunes around anyway, this saves a lot of headache to not duplicate the function of music management software.

How elegant would a 3rd party interface to access iTunes be? Not nearly as transparent and elegant as the current solution, even if some people prefer something different like DoubleTwist. Palm's goal here is not to try to rip off Apple or anyone else, the goal is to create the a fore mentioned seamless integration with users' current systems.

Now, here's my other thought. As I mentioned earlier, people always point out that other vendors have interfaces for "syncing with iTunes". I submit that the only difference between Palm's solution and others' is how we think about them. In essence they all use some form of software to accomplish the task of leveraging a user's iTunes library. It's just that the software used to get the Pre to sync with iTunes is not installed on your desktop computer, but rather on the Pre itself. The Pre doesn't by default show up as an iPod device, you flip a switch or activate some software, so to speak, to get it to sync.

Self-righteous Apple fan-boys can complain all they want about how iTunes is designed to help sell iPods and that what Palm is doing is shady, but I submit that a) it's not fundamentally different than what anyone else is doing that Apple is *not* trying to break (a la third party interfaces installed on the PC) as far as enabling other devices to leverage iTunes, and b) there has never been any stipulation that only iPod owners / users could use iTunes. It's been available for anyone to use to organize their music regardless of what portable devices they may own (or they may own none at all) and regardless of whether or not they own a Mac. (Here's a wild idea-- what if how well the Pre plays nice with a Mac actually supports the ultimate goal of selling more Macs?)

Apple will continue to dominate the portable media player market, and iTunes will continue to support that endeavor. But we don't all want iPhones or AT&T, so it's nice that we can still use our iPods and Pre's with the same music library. I just think it may be a bit late for Apple to backpedal on just how proprietary and exclusive they want their music system to be.

There are really only two options that Palm has in regards to iTunes...either trash it and call it outdated, or work with it and make the people who legitimately bought their music through the iTunes store happy. By making iTunes work with webOS, it allows Apple to hold onto that customer base even if they decide to give up their iPhones or use their Pre instead of their iPod.

Yes, it ruffles the feathers of iPhone zealots...of whom you know that if the tables were turned, they'd be right where the webOS people are. They'd be screaming for their phone to sync with whatever that option would be, too.