Sprint Already Naming "Store Advocates" for the Pre. | webOS Nation
 
 

Sprint Already Naming "Store Advocates" for the Pre. 25

by Dieter Bohn Mon, 13 Apr 2009 10:19 am EDT

In case you hadn't heard, Sprint is in pretty dire straits and needs the Pre to be a game-changer for them.  So they're throwing everything behind the Pre -- indeed, they've already begun in the form of a clever ad campaign.

Sprint has a couple of other programs that will help position them to make the Pre launch a success.  First up is the "ReadyNow" program.  The upshot is that when you go into a Sprint store to purchase a Pre, they won't let you walk out until your email, contacts, and calendar are set up.  Heck, they will sit down with you and explain how Synergy, Cards, and the notifications bar works too.  The upshot is that when you leave, you're fully ready to use your Palm Pre to the utmost.  It help you learn how to use the phone and, frankly, it helps Sprint by dropping return rates down to lower levels.

There is another, less well-known practice at Sprint.  They name "Store Advocates" for their top-tier devices.  Essentially each store has an employee who becomes the go-to expert for a given device.  Concurrently with the rumor that Sprint has already begun training for the Palm Pre with Sprint employees, Darth Pooh lets us know in the forums that Sprint is already naming Store Advocates for the Pre as well. 

Here's the teeth-gnashing part, according to what we know of the program and to VaccPalm, Store Advocates typically get their phones a little bit earlier than the release date so they have time to bone-up on all its ins-and-outs.  So while the best-case release date right now appears to still be May 17th, these Store Advocates may be getting their learner-units earlier.  Heck, they may be getting them within the week.

They will, but you probably won't.  Try not to rend your garments.  The Pre is coming.  Soon.

Category:

25 Comments

That was what I was thinking. They say there will be long lines due to the training, but I do not think that will be true. If you have a long line of people waiting outside for the store to open to get the Pre then most likely they are the ones who have been reading up on it and know everything it does. There for they should know how to use it. Also I am sure many of the fans will want to get the Pre and make a run for it. The lines will move along just fine. Also how many old people would you think would be outside ready and waiting for the Pre then not know how to use it or run the OS?