Sprint scores best customer satisfaction improvement across all industries 75

We actually just switched to Sprint and they've been very helpful and polite to help get our numbers ported from AT&T and answer any billing/plan questions we had. I think we made a great choice to switch after getting so little for so much at AT&T.

Been with Sprint for many years. No problem.
They've been great.

And who can argue with free mobile to mobile, 1 year upgrade eligibility, etc?

We've been customer since 1995 when the Poineer plan was introduced. Sprint has been loyal to us and provided us with high quality service from the beginning and I expect it to continue. Their plans are competive and customer service has been improved greatly. However, the locations of towers in my area could be greater to provide adequate evo coverage. Overall, Sprint has our loyalty and continued business. The news regarding new Palm products encourages my family to keep their Palm Pres.

good for sprint, but sprint fanboys are not really what you would expect on PREcentral...

I think sprint is the bees knees. I always try to switch people over. For some reason sprint isn't even on some peoples radar when it comes to shopping carriers?

When I moved about 5 years ago and found the carrier I had back in the old state didn't have any towers (yet) here I moved to Sprint who had decent coverage. My initial experience with Sprint customer service was really bad. I was sent someone elses phone, my account got combined with someone I've never met and this was during the Sprint and Nextel merge/buy and I kept being moved to the other company for support as neither could find me in the system. I almost walked from the whole thing (at my expense I'm sure).

Skip ahead a year I've had nothing but good interaction with Sprint. I'm glad I stuck it out. I chalk up the really bad mess up to merger madness.

I've been with Sprint twice as long as i've been with my wife.

I shoulda quit while i was ahead.

I love sprint. Though I've had my problems; returning phone through mail (took them months to process it), and a couple of fraudulent calls made from my phones, but that was instantly taken care of.

I don't see why Sprint has such a bad reputation.

It goes to show how marketing could still sell utter crap to consumers. As bad as people's experience was with their carriers, these carriers still pump out quite a bit of crap to TVs, radios and other media outlets that say otherwise.
I lost count the number of times the topic of carrier comes up and I get bashed for being a Sprint user. Only to end the convo with the question of how much they pay and what they get for their 100+ dollars. ATT users are particularly funny as they'll defend ATT like service capped iPhone users do just because ATT is the only one with the iPhone. Mind you also that they don

there should be an option between its alright and couldn't be better... There is very few services i can say couldn't be better.
I have been with SPrint for over 10 yrs. They really sucked... more than most other carriers and took a beating for it. The last few years they really have been working hard to satisfy me as a customer. They screwed up a few times but took the time and effort to get it right again. They make me feel valued and do what they can to go the extra mile. Combine that with their amazing plans and good options for phones and that = great customer satisfaction. This is coming from someone that was convinced Cellular was the devil for many many yrs. Deceptive plans... roaming. nickel and dime etc.

I live in san diego... and the coverage here is great. I really hope things do not change @ sprint.. I am a happy customer! Waiting for the Launch of my new palm Device on August 10TH!!! [hint ;-)]

Whenever I've had issues with Sprint CS it's always been over the phone. Only outstanding memory I have was from back in 2007, I'd just ordered a couple of Treo 755p's, and I called Sprint CS to activate mine. I had to change plans for EVDO, and after hearing my options from a cs agent, I chose a plan and requested the family unlimited texting option for my plan, so that both my phones would have unlimited texts.

Well, a month later I found that I was being charged the regular per-text rate for the second phone, it was spiking my bill by $50+. Subsequent phone calls were ineffective at finding out why I wasn't getting unlimited on both and getting that part of my bill refunded.

Finally I went in to a local store and asked them to look into it-- it didn't take them long to discover that my plan didn't include enough minutes to qualify for the unlimited family text option-- something that the original CS agent did not know or say to me, let alone any of the people I'd spoken with on the phone.

So in-store customer service has been top-notch. Haven't had any issues in the last 3 years, it's only a minor annoyance that I get solicited (by phone) periodically to add a line of service to my plan.

I need only glance at how ridiculously expensive Verizon and AT&T plans are (esp. with unlimited data). Sprint has killer plans and rates, I love it.

IS THIS ABOUT SPRINT OR PALM PRE? WHEN I MAKE A NON PRE THREAD I GET BASHED/MOVED FOR MAKING IT.. SO WHY WE CARE THEN? AND DON'T SAY ITS PRE RELATED CUZ THERE ARE OTHER COMPANIES THAT CARRY THE PRE IN THE USA AND EUROPE AND WE DON'T EVEN TALK ABOUT IT!

SO, SHOLLD THIS BE MOVED TO THE SPRINT FORUM SITE?

BTW, I HAVE SPRINT FOR 6 YEARS AND LOVE IT.
HAPPY FATHER'S DAY

I've tried Sprint 4 times including once last year. My experience, in store and phone support was terrible. Sprint's lower rates ARE very attractive but the plans have loopholes. What I've always looked for is a family plan with data on smartphones and tethering on one phone. When I buy the phones and set up service, the rep says I can do that. I have them call & confirm this. Every time, when I get my first bill or when I try to use the tethering, it turns out that, once again, Sprint has lied. You can not have tethering one one line on a family plan. You either have to get tethering on all phones or take the tethering phone off the family plan and put it on a separate plan. This really takes away any savings and makes it MORE expensive than other carriers. It also takes MONTHS before I am finally issued the credit while I continue to receive threatening letters about collection proceedings. Call them and they say the credit process is in the works, ignore the letters. Meanwhile, I discover that they HAVE started collection proceedings which ding the heck out of my credit rating.

A more basic problem I have with Sprint, and it really has nothing to do with CS, is coverage. We do a lot of travelling by RV. Many areas we travel to Sprint has no 3G coverage and often no voice or only roaming voice. Verizon may have plans that, on the surface, look more expensive than Sprint's, but to get the combination of features that I want, and the coverage I need, Verizon ends up being $50 cheaper a month than Sprint. Now with the free mobile hot spot, I'm saving even more.

I'm not going to say Verizon's CS has been perfect - it hasn't. But I have never felt ignored, lied to, or had additional woes piled on me. They have always managed to resolve my issues - usually on first contact and in a reasonable or slightly long period of time.

YMMV but for me, Verizon has been the better, and more economical, choice. Let's not even begin to talk about why I won't use ATT - coverage (none) and tethering (no).

Sprint in 01' had best customer service on the planet IMO. That's when I joined and 10 years later I am happy. I have 2-3 lines at any given time and they treat me right. There were times when they fell down, remember when they were dumping customers if they called customer service too much? Some woman sued sprint over that nonsense. Right now they have the hottest phone, the only 4G Phone ( with a good commercial- no creepy lady like the Pre had ) and by far the best rates on plans. Free calls to ANY mobile? Genius. I wish the EVO and Sprint could defeat the iPhone and AT&T..but lets learn to walk fast before we sprint the final lap.

before you slam me..almost 10 years..whoops.

I just wish their phone support (customer care) was better. If I need something taken care of and want to talk to someone who knows what they're doing, I go to a Sprint Store.

most room to improve. most improvement. glad they seized the opportunity!

now its Palm's turn!

I seem to be in the minority here, but I'm glad I am. I really like Sprint's plans, and hope they can grow enough to force the big V to come into line.

I did switch carriers, mainly based on what I'd been told as compared to what was reality. I got the Pre on launch date with the idea that 3g would be available in my area in less than 3 months. That turned into 6 months, then another 6 months. A smart phone without 3/4g is basically a PDA.

There was no attempt at the truth, or even a simple "we don't know". I also had some issues with connection that were diagnosed as problems on my end, and not Sprints, so they couldn't help. I never understood that, but the issues seemed to have cleared.

Surprisingly, I finally got great customer service after I had canceled my account, and called to pay my final bill.

Oh well, if Sprint does get their act together here, I wouldn't mind switching back due to the price, but it certainly wouldn't be for the quality of CS.

After 13 years of being the worst customers ATT ever knew (paid all the money and never really logged any minutes), they systematically pummeled us to make us quit and move to another carrier. Glad they disliked our easy money, because Sprint has been happy to have us and has taken great care of us as we've grown into moderate users and premuium service clients. Also blessed with a decent local (privately owned) store too.

I think their customer service is phenominal now, they go out of their way to make sure your question is answered, and they won't stop until you've got what you called for. But the only reason I voted for "It's been alright" is because for some reason every time I call customer service from a Sprint phone the call manages to get dropped at the most important moment of the call, and I've never gotten dropped calls from Sprint otherwise. (I've had full service every time I call as well). It's a really odd happening that persists every time I call and would love for them to fix so that they could be (to me) flawless.

I switched to Sprint for the Palm Pre. I must say that I am very happy with the service I have received. The only complaint I have is the reception could be better in my area. That being said, the reception is not bad either, just could be a bit better. And I could not be happier with the prices and services. I thought about going to Verizon at one point, but I would be paying almost twice as much for the same services. I WONT DO THAT. I'll get rid of my cell phone before I do that.

I switched from at&t for the Pre and couldn't be happier. So much more for the money and I don't have to stand outside of my house to have a conversation anymore!

When I am paying nearly $40 less than what I would be paying @ VZW and ATT and getting true unlimited data, text, free any mobile calling....even if customer service wasn't great...i would not complain. The fact that activating phones through online chat takes the matter of minutes and no stress at all. I cannot say anything bad about Sprints new way of thinking within its HR department. Im one of the converts over to android..from palm...im sorry...customization is more my thing and even though I am paying $10 premium add-on for 4g...its still cheaper! keep it going sprint and eventually u'll see positive subscriber base!

palm news is drying up or what.... when is this hp/palm merger going through....

living by the corporate offices and visiting the corporate store for any problems definitely has its advantages.

I've been with them for over two years. The only problem I ever had was when they messed up my bill once. It took two calls to get it fixed but then they credited off the full mistaken amount and half my regular bill. When I was with Cingular, they screwed up my bill every month. It would take half the month to get it fixed and then they would only credit off half the extra amount they mistakenly added to my bill. They did this to me on two accounts on two different names.

On Sprint, however, they claim to prorate your early termination fees. They don't. And when I have problems with my phone, it always takes two visits to the store to get it fixed because the first time all they do is wipe your phone to factory default thinking a master reset is the magic cure all.

I left Sprint YEARS ago, because of their terrible customer service.... and moved to nextel, low & behold they merged & what a beautiful merger it has been. Since the Sprint/Nextel merger the customer service has been WONDERFUL!! I don't know what Dan Hese (or whoever) did, but it was a complete 360! Now I have great service, a great phone (palm pre), great CUSTOMER service AT a great price!!! WHY they're still an underdog, I don't know, but I'm not leaving them anytime soon!!!

I love Sprint, they arent too bad. but there is this one particular store that is ABSOLUTELY TERRIBLE I went in once so I could get a replacement Pre because my screen broke, and this old fat guy (worker there) was ignoring us while talking to a young teen girl and telliong her EVERYTHING about the phone she just got. and by everything , i mean everything. such as: "here let me set up your email" "this is the home button" "oh you can text on this too" it was terrible, and he was doing this AFTEr he had made the sale there was someone else in there, but she ignored us also while she looked at the phones they had, after 30min I left without talking to anyone. Other than that Sprint is awesome, never had any service problems, and most of their stores are great. :)

I've been with Sprint since August of 2009, the Palm Pre being the only phone I've used with them so far. I love Sprint, and I love Palm.

I am so glad to see such support for the carrier I love lol. In my opinion Sprint and Palm are a great match because they are both under dogs in this insanely competitive market. I love Sprint, never had a problem with customer service been with them for 7 years. I can't weight to get my new 4g palm with Sprint. I just hope that WiMax can stand up to LTE when big red releases there 4g service next year. Great job Sprint I hope you continue to attract more customers so I can continue to have great service with you.

you must be joking. To be fair my coverage is excellent & the only reason I'm still with sprint. The package is ok, but customer care *2 only exists to tick me off. They never understand the issue, know nothing about the Pre, are completely rude, and dumber than a bucket full of hair. I've fought with them for 6 months on one issue only to find the true soution at precentral. I offered to tell them the solution and they refused to take it. I could go on for an hour about how completely useless and stupid their customer care is. But I'll stop here because I don't have the time because it's all wasted with *2 which can't come up with a soution in under 3 hrs.