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Sprint scores best customer satisfaction improvement across all industries
by Derek Kessler
Jun 20, 2010
  It’s been no secret that Sprint has a customer service problem, or is at least broadly perceived to have a customer service problem. Understandably, CEO Dan Hesse and everybody below him in...
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Sprint setting up 'war rooms' for Pre launch
by Derek Kessler
May 30, 2009
Anticipating a huge response to the barely-advertised Palm Pre launch, Sprint and Palm are setting up tech support “war rooms” to expedite any tech issues customers. As reported by Forbes, Sprint...