An update from Amazon MP3: They're working on it | webOS Nation
 
 

An update from Amazon MP3: They're working on it 15

by Derek Kessler Mon, 22 Oct 2012 8:20 pm EDT

An update from Amazon MP3: They're working on it

Yesterday we reported on how the Amazon MP3 app had stopped working properly on webOS smartphones, spitting back errors, sometimes failing to download tracks, and consistently failing to put your purchased music into Amazon's online Cloud Player - all the while charging your credit card whether you got the music or not. As you can imagine, that's both a headache and a problem.

Amazon's now aware of the problem, and while it's unlikely that the Amazon MP3 app itself will be updated ever, let alone anytime soon, it's more than likely a fix can be made to happen on the cloud side of things. As our own Adam Marks noticed, songs that he purchased two days ago on the 20th that were not added to his Amazon Cloud Player account appeared today with a purchased date of the 22nd. Adam's not alone - @johnowoss on Twitter had the same thing happen with two purchases he made via the Amazon MP3 webOS app.

Additionally, webOS Nation reader Micah emailed us to note that he was able to get a different response from Amazon regarding the problems with the webOS app. You'll recall that upon inquiring about our issues, Amazon told us we should make sure we were running the latest version of the Android app (on the difficult to impossible side, at least for now). Micah, however, was told that Amazon's technical team is aware of the errors and is "working on the issue", though it very well might "take a bit more time than usual", i.e. this isn't a high priority item for Amazon. Can't say we blame them.

While it looks like Amazon is on their way to sorting this out, we're still going to hold off buying anything through the webOS Amazon MP3 app. We like it when things work, and we've had enough of things not working over the years.

Thanks to Micah for the tip!

15 Comments

Hmm... The way the earphones are positioned on that picture makes it look like someone was trying to cut the phone in half with scissors from the thumbnail.

There might be someone on the board at Amazon who's Veer had problems with mp3 purchases. :)

I always had to contact Amazon after buying mp3's thru the app and get them to manually add them to the cloudplayer.

Swag!

Maybe the kindle app is next

If all Veer users reading this thread decided to try to purchase a song, clicked on "Buy" and then contacted Amazon to get their refund, AND if all Touchpad/Pre3 owners tried to purchase a song and then contacted Amazon to get their purchase added to Cloud Player, maybe Amazon would deide that it is easier to fix and support the webOS app than to respond to all the inquiries?

Lets Not stop using The embedded Amazon MP3 App. I say; Lets show them that we're not smart enough to change our ways, let's sandbag their lawns, and start digging our graves; we will be here forever. So if we keep up the complaints of our music being missing after they made us pay. They'll have only two options to take a reprive from the noises we make.

# 1. They can start calulating the losts of income if they have to return the funds.

#2. They will make a fix for us WebOS pricks.

I called them yesterday about this same thing. Oct 22, 2012, and another time theretofore in the same month. I'm also contacting HP Palm for a chat about that.
I say don't raise your palms to the sky, thats giving up with a gun in your eye.

What the hell did I just read?

nice

Poor Amazon. They have to explain themselves after they banned a customer and took all her purchases away. http://www.bekkelund.net/2012/10/22/outlawed-by-amazon-drm/

I started the thread 3 weeks ago on the amazon app not working and have called twice and got a full refund both times. I would just like if they fix it so i can download my songs to my Verizon palm pre 2. The 2 people i talked too at Amazon acted like they have never herd of web OS! Just FIX the problem Amazon i think you have the money to do this lol

Wait, people pay for music??

Yeah, believe it or not, some music is still worth acquiring legally. :-P

Confirmed working tonight on my Sprint Pre.

Confirmed as well now working again on my Verizon Palm Pre 2 THANK YOU!