webOS 1.3.1 users experiencing Exchange Calendar sync issues

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Robert Werlinger | Sat, 05 Dec 2009 4:45 pm EST |

We've been hearing reports that since webOS 1.3.1, some Exchange users have been experiencing an issue that prevents the successful sync of calendar data between their phones and Exchange servers. The issue, which appears to be linked to an incorrect timezone setting, does have an unofficial workaround: Going to the Date & Time menu, setting Network time to "off", and manually selecting the correct time zone should restore proper sync functionality.

Palm has recognized that this is an issue for some, but it seems that they're having a difficult time reproducing this issue. A Palm Technical Support employee responded directly to users with this issue in their support forums:

We have been trying to reproduce this for awhile and can't get the same things you guys are seeing to appear on devices that we are using, so we would like to possibly look at some log files on the devices and see what is causing the error.
Specifically we would like to see a log from someone that turned off network time and the issue resolved, and someone that doing the same thing did not resolve this issue.

The good news is that given Palm's track record, I think that we can safely assume that if this issue does turn out to be a widespread one, they will likely release a fix in short order. We've seen rapid fire bug fixes in the past: if you recall, webOS 1.2.1 was released a short five days after 1.2.0, fixing the Exchange issues brought by that release.

So, help us gauge just how widespread this is: have you been affected by this bug?

Thanks to Trajadoja for the tip!