webOS App Catalog installations failing (Update x5: Fix seems to be rolling out)
We've received a ton of reports from nearly every carrier in every country all with the same message: trying to install apps from the Palm webOS App Catalog are consistently ending with "Install Failed" once the app download is complete. We've confirmed it on our own devices. The issue applies equally to free and paid apps.
The silver lining to this dark, dark cloud is that it doesn't appear as though you'll be charged for failed purchases. Update: we did get charged for an app we purchased but were unable to install, however it does appear with a big "warning" symbol in our app listing. We imagine once this gets resolved re-downloading and installing won't be a problem. In the meantime, now's probably not the best time to go shopping. Update 2: rlopin makes a great point: best not to try to update apps right now either, as that will render the apps you already have installed inoperable as well.
We've reached out to Palm for comment and they let us know "it's under investigation" right now. Feel free to share your pain here or in this PreCentral forum thread.
Update 3: the party continues. Palm's Developer Center site is down for the count. In our comments below, mtv757 suggests a fix for people who updated apps and therefore lost the ability to access them:
All you have to do is open the non working app. Press the update bar on the buttom and quickly press the "X" on the right to cancel the update. It should work then
Jensbob in our forums has found a temporary fix, however: Open up your "Date & Time" preferences, turn off "Network Time," and then set the date back to something before today (Say, May 10th). You will then have the wrong date on your phone, but app downloads will work. Jensbob and others speculate we're looking at some sort of expired certificate issue.
Update 4: Palm has acknowledged the issue on their official blog, "We believe the situation will be resolved soon, although some apps may begin working properly sooner than others."
Update 5: After a wild Saturday, we're getting reports that some users are having success installing apps without resorting to changing the date on their devices. We'll let you know when we get official word, but in the meantime kudos to the App Catalog team for apparently fixing this major bug. Are installs working for you yet?
Thanks to everybody who sent this in
