webOS OTA updates still coming; device warranties will still be honored | webOS Nation
 
 

webOS OTA updates still coming; device warranties will still be honored 34

by Tim Stiffler-Dean Tue, 23 Aug 2011 3:35 pm EDT

Even while the death of webOS devices has us worried about the fate of our treasured platform, HP has taken some steps to make it clear that they will continue updating webOS smartphones and tablets for the foreseeable future, and devices will be supported via warranty as if HP had never decided to cut them in the first place. HP has released a "Frequently Asked Questions" piece on their blog, The Next Bench, which says very clearly what their stance is on support for webOS devices:

If I buy a TouchPad, will HP provide service and support? 
Yes. We are fully committed to providing support and service of customers who purchased webOS devices. We will honor our product warranties and will continue to provide support via services like the webOS Butler, our free setup support service available to all purchasers of HP webOS products for the first 90 days after purchase. We expect that HP TouchPad owners can look forward to an over-the-air update that will enhance the platform and add functionality and a growing applications catalog.

If I buy a TouchPad, will HP provide service and support? 

Yes. We are fully committed to providing support and service of customers who purchased webOS devices. We will honor our product warranties and will continue to provide support via services like the webOS Butler, our free setup support service available to all purchasers of HP webOS products for the first 90 days after purchase. We expect that HP TouchPad owners can look forward to an over-the-air update that will enhance the platform and add functionality and a growing applications catalog.

If that's not enough to assure you that HP will still be supporting these devices for at least the near-future, last night's minor OTA (over-the-air) update for the Pre 3 in Europe might clear things up a bit for you. webOS user @errade on Twitter was one of the few lucky ones to order a Pre3 before it was pulled from the web earlier this week, which also makes him one of the few to receive an OTA update for webOS 2.2 on the Pre3 to bring it to the latest build version. For a device that's been discontinued, HP sure has the need to continue updating the software, and it looks like they're already filling that need here.

Now, this doesn't mean that we'll be receiving any major updates any time soon for webOS devices, but it does show that HP is still working on the platform and will continue to support it; just as Richard Kerris had already said. But hopefully this helps ease some of your worries as you continue your daily-routine with these devices.

Source: Twitter (errade), The Next Bench

34 Comments

And, on top of the info in this article, I'm still seeing Touchpad commercials!!!

first maybe :-)

Update: Guess not.

Maybe next time you don't try to be "first" since besides you not being first, it really is annoying?

Good stuff, still waiting for 2.2 on my Veer

No doubt. Touch to share would rock, but I would be happy with some bug fixes, especially the texting lag.

Note that (at least on my Touchpad) the HP Care Pack has been discontinued, so we have one year from date of purchase and no more.

But what about the Pre 2?

Isn't that that nice of HP!!!

Quite honestly, after Best Buy Price matched my device (I'm a day 1 customer), I felt kinda guilty. The machine is fine by me, and now it's at least the best ereader I could find anywhere. Having the three best films ever made on it for viewing anytime is just a bonus. (Caddyshack, Animal House and Slap Shot) Anyone who buys a device like this for what it might do 3 months from now is fooling themselves anyway. Sure there will better things available. That and $5 will get you a cup of coffee at Starbucks too.

Any software developer knows that you test your code before releasing it. I bet the code was done some time ago, just finished testing, and is now getting released. Which does not mean the code base is still being actively developed.

They carefully word it as: We expect that HP TouchPad owners can look forward to an over-the-air update that will enhance the platform and add functionality and a growing applications catalog. As to say one update, saying an instead of several.

Yeah, because based on experience, I believe everything HP says, LOL.

That was exactly how I read it as well.

Basically they will finish what is in progress, maybe do some final bug fixes, and then call it a day.

The thought crossed my mind that "an over-the-air update that will enhance the platform and add functionality" is 3.0.2...

WADR, in a Chat w/HP a couple of days ago, the rep contradicted your announcment a few weeks ago, AND the above. He said there is NO UPDATE available for my Pre Plus from VZW. V1.4.5.1 is all that's available.

I would really like for someone to have HP and/or VZW SPECIFICALLY address this.

I have been waiting for the Pre 3 that was comittted for this month. I was going to buy a TouchPad also, at the same time

Unless HP gets their act together VERY SOON, my view is they can no longer be considered a vendor to be trusted. Therefore, NO MORE PRINTER PURCHASES FROM HP. Net, I do not appreciate being lied to. Especially by incompetents!

I think the original Pre and Pixi devices are already EOL. They stated before WebOS 2 wasn't coming to the "legacy" devices despite previous statements. They've been off the table for a while, and the current statement is probably not intended to change that.

Right now people are hoping for Pre2 and Touchpad updates, which may not happen.

I got the same BS from HP support, and I then made a point of instructing him that if you look at the Pre Plus on O2 and Vodafone in Europe, what is the WebOS Doctor version you see there? Oh, it's WebOS 2.1, so where is my WebOS Doctor here in the USA? It took him a while to get me off the phone since I knew more about the situation than he did.

You see? HP has IMPROVED! They no longer say "...in the coming weeks/months/etc...". They now place it on us, not them, as we can "...look forward to..."! Of course, we can "look forward to" all we want; that doesn't mean it's coming anytime soon, if at all. I really don't care if HP supports webOS or not; the faster they get rid of it, the better off we all will be.

@HP #dumpleoinstead

why the heck don't they sell the pre3 here?!?!?!

HP has posted "promises" like this before in the past. It always sounds exactly the same (like this), and usually come from the lips of some high-level people.

Forgive me for being skeptical, but I'll believe it more when I see it...

Never trust a "promise" from HP.

Mighty gracious of them. Too bad this is only applicable to limited runs of devices made in 2011. That would be nowhere near the majority of WebOS devices out there. But this community has always been about settling...

I can't believe that HP didn't start to produce CDMA Pre3s for Verizon already. Since most production starts 2 months prior to launching. HP must have a bunch of Pre3s for Verizon laying around somewhere. I want on!

len

Me too! Would love a Pre3 on Verizon. I would order it in a heartbeat.

Still waiting on that 1.5 OTA update.

to narcoleptic: I was freaked about my Pre also but got my OTA update to webOS 2.1 over the weekend. Hang in there and thanks VZW for not totally bailing.

On which phone? Pre Plus? Pre 2? I can't get any comment from vzw.

I meant for the Pre 2 GSM. I've had 2.1 for awhile, I was looking forward to reply to a text on my TouchPad.

"HP has released a "Frequently Asked Questions" piece on their blog, The Next Bench, which says very clearly what their stance is on support for webOS devices:"

Not long ago HP said "very clearly" that they were committed to the devices too...

On one hand it makes sense to update. Shows potential OEMs they're working on webOS. On the other it is HP so take it with a grain of salt. Either way I put more faith in homebrew devs.

It's nice they're trying to be reassuring. That's something the tip-level leadership cannot be. Unfortunately that means nothing said can be trusted any more than the past reassurances which had a spotty record. I love webOS, but hate being deceived. Where does that put me? Only actions at this point can reassure.

Updates for the Pre Minus?!!? Wouldn't that be a nice surprise!

Trouble is, in the last couple of weeks, we've seen what HP's "commitments" are worth -- about as much as a used Centro.