webOS OTA updates still coming; device warranties will still be honored | webOS Nation
 
 

webOS OTA updates still coming; device warranties will still be honored

by Tim Stiffler-Dean Tue, 23 Aug 2011 3:35 pm EDT

Even while the death of webOS devices has us worried about the fate of our treasured platform, HP has taken some steps to make it clear that they will continue updating webOS smartphones and tablets for the foreseeable future, and devices will be supported via warranty as if HP had never decided to cut them in the first place. HP has released a "Frequently Asked Questions" piece on their blog, The Next Bench, which says very clearly what their stance is on support for webOS devices:

If I buy a TouchPad, will HP provide service and support? 
Yes. We are fully committed to providing support and service of customers who purchased webOS devices. We will honor our product warranties and will continue to provide support via services like the webOS Butler, our free setup support service available to all purchasers of HP webOS products for the first 90 days after purchase. We expect that HP TouchPad owners can look forward to an over-the-air update that will enhance the platform and add functionality and a growing applications catalog.

If I buy a TouchPad, will HP provide service and support? 

Yes. We are fully committed to providing support and service of customers who purchased webOS devices. We will honor our product warranties and will continue to provide support via services like the webOS Butler, our free setup support service available to all purchasers of HP webOS products for the first 90 days after purchase. We expect that HP TouchPad owners can look forward to an over-the-air update that will enhance the platform and add functionality and a growing applications catalog.

If that's not enough to assure you that HP will still be supporting these devices for at least the near-future, last night's minor OTA (over-the-air) update for the Pre 3 in Europe might clear things up a bit for you. webOS user @errade on Twitter was one of the few lucky ones to order a Pre3 before it was pulled from the web earlier this week, which also makes him one of the few to receive an OTA update for webOS 2.2 on the Pre3 to bring it to the latest build version. For a device that's been discontinued, HP sure has the need to continue updating the software, and it looks like they're already filling that need here.

Now, this doesn't mean that we'll be receiving any major updates any time soon for webOS devices, but it does show that HP is still working on the platform and will continue to support it; just as Richard Kerris had already said. But hopefully this helps ease some of your worries as you continue your daily-routine with these devices.

Source: Twitter (errade), The Next Bench