HP to App Developers; "We're sorry, here's some extra cash!" | webOS Nation
 
 

HP to App Developers; "We're sorry, here's some extra cash!"

by Tim Stiffler-Dean Tue, 02 Aug 2011 6:09 pm EDT

We direct your attention to a problem that has been causing a bit of worry for webOS app developers over the last month. For a while now, developers have been looking at their sales reports with the Dev Relations Team and getting a bit puzzled - the app numbers just didn't seem to be adding up correctly. After all, the payments that they were receiving from HP were actually less than the numbers that were showing in their developer profiles. Something was definitely going on. How would you feel if you were getting paid less than what you thought you were supposed to make?

Well, HP has solved the problem, much to the rejoicing of the development community, and is doing something special to show appreciation to their app-building army. According to the statement they've published (which we quoted below), the payment that developers received was actually based on the real sales numbers, while the reported numbers in the developer portal were incorrect, causing a lot of confusion. 

So what is HP going to do? They're going to send more money to the devs that were affected to match the numbers that were reported incorrectly. That means that if a June sales report gave numbers that were $100 more than the check the developer received in the mail, HP will send another payment for $100 to the app developer to make up for the misleading reports. 

Call that what you will - for us it's just an example of good developer relation skills. HP has definitely made things right with their developers this week.

Dear webOS developer:
We identified an issue that caused incorrect download and revenue share figures to be displayed in June’s Monthly Sales Report on the developer portal. As a result, some developers received payments that were different from what was reported. Please be assured that the monthly payments you receive are based on the correct download figures. However, we appreciate your patience and have decided to send developers an additional payment to match the reported amount for June.
These payments will be applied to developers’ accounts over the next few weeks. We apologize for any inconvenience.
Sincerely,
Your HP webOS Developer Relations Team

Dear webOS developer:

We identified an issue that caused incorrect download and revenue share figures to be displayed in June’s Monthly Sales Report on the developer portal. As a result, some developers received payments that were different from what was reported. Please be assured that the monthly payments you receive are based on the correct download figures. However, we appreciate your patience and have decided to send developers an additional payment to match the reported amount for June.

These payments will be applied to developers’ accounts over the next few weeks. We apologize for any inconvenience.

Sincerely,
Your HP webOS Developer Relations Team

Source: webOSRoundup;

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