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customer service

Article
by Derek Kessler
Oct 08, 2009
Instead of relying on the horror stories and hearsay of others, Laptop Magazine decided that they wanted to test out the customer service of the big four American cellular carriers for themselves...
Article
by Jonathan Downer
Jun 16, 2009
Before we begin, let us preface this with the usual "Take this rumor with a rather large dosage of salt". One of our forum members has recently spoken with a Sprint CSR (hence the salt dosage),...
Article
by Jonathan Downer
Jun 15, 2009
It didn't take long for the first cracked screen report to surface, with our first confirmed crack being photographed and posted on our forums at 7:52pm on 6/7/09 (that's the day after launch...
Article
by Jonathan Downer
Feb 19, 2009
  Well, it couldn’t all be good news in these turbulent times. Sprint/Nextel has posted their fourth quarter earnings, and the news isn’t fantastic. They’ve lost another 1.3 million subscribers...
Article
by Dieter Bohn
Feb 03, 2009
Let's start with the caveats: anything you hear from low-level, mid-level, and even high-level customer service representatives should be taken with the kind of grain of salt we've been...